More than flightsAny questions?
FAQs regarding More than flights
- Book with a discount in AENA parking lots
- Special flights: contracting a special charter flight
- LEVEL, the new long-haul brand of IAG
- What is a Bus & Fly ticket and where can I get one?
- Iberia Joven (Iberia Youth)
- Combined Train and Plane ticket (Train & fly)
- Discount vouchers
- Offers, promotions and contests
Book with a discount in AENA parking lots
Book a place in order to be able to leave your car in the main Official Parking lots of the AENA airport network through our page and you will get a 5% discount.
Special flights: contracting a special charter flight
We offer you the possibility of contracting a special charter flight on top of its regular scheduling. This service adapts to the customer’s specific requirements: dates, times, routes, in-flight service, etc.
More information.
LEVEL, the new long-haul brand of IAG
LEVEL is a registered trademark of IAG (International Airlines Group) offering low-cost long-haul operations. Flights sold under the LEVEL brand are operated by Iberia or OpenSkies and are subject to their carriage terms and conditions.
Its operations base is divided between the cities of Barcelona (since summer 2017) and Paris (from summer 2018). Some of the main destinations you can visit are Los Angeles, San Francisco (Oakland) and Buenos Aires from Barcelona and the cities of New York, Montreal and Pointe-à-Pitre from Paris.
LEVEL offers a variety of fares with simple options to match your budget, so you can add other services to your fare before the flight if they are not already included.
More information: LEVEL contacts
As a LEVEL customer, you can collect and redeem Avios through the IAG frequent flyer programme, which gives you the opportunity to travel to 380 destinations in the Group's network.
What is a Bus & Fly ticket and where can I get one?
It is a ticket that combines Iberia international flights from Madrid-Barajas airport with ALSA and AVANZA coaches from/to the some spanish cities.
Bus & Fly tickets are always purchased through to the final destination so both Iberia and ALSA guarantee transit connections and will handle any possible incidents should they arise.
Information on the Iberia flights and the overland journeys operated by ALSA or AVANZA appear on the ticket and are identified in a similar fashion to flights with numbers between the range IB1250 and IB1330
Connection times in Madrid (Terminal 4) between the air and ground transportation has been streamlined so you can check in/recover your luggage and reach your next mode of transport in time.
You can obtain additional Avios by using these tickets.
Iberia Joven (Iberia Youth)
Iberia Joven (Iberia Youth) is a portal dedicated to young people and students who want to travel, get to know the world and live new experiences.
If you are between 16 and 30 years old you can enjoy exclusive discounts and advantages on tickets for exchange students. To benefit from all this and discover limitless surprises it is necessary to sign up on https://joven.iberia.com/.
If you're an Erasmus student, holder of a different scholarship (Leonardo da Vinci or Argo further education studies…) or are doing work experience abroad, get ready to make the most of all of the special offers we have for you at Iberia Joven with GoStudy.
To be entitled to the GoStudy fare you must first be an Iberia Joven member and you can then register with the service by supplying the documentation required.
Now you only have to remember that to benefit from the advantages of this fare, you must log on and buy the GoStudy fare from the link that appears in your Iberia Joven personal area.
Remember you can't later associate the GoStudy advantages with another already bought fare.
You can only renew the GoStudy fare if you are starting another Erasmus year or other studies abroad and you once again attach the “learning agreement”.
Fares for people aged under 30 will apply on a permanent basis until the date you turn 30.
Combined Train and Plane ticket (Train & fly)
"Train and Plane" tickets combine 5 national Renfe destinations via Madrid (Atocha or Chamartín) with our Intercontinental network from the Madrid-Barajas airport.
Now you can go by train to/from Zaragoza, Valladolid, Seville, Córdoba and Málaga to connect with our flights.
Discount vouchers
We reward our customers with discount vouchers for their trips. The discount voucher will allow you to immediately get a discount on the final price.
Find your discount codes on social networks, in our newsletters,
by joining Iberia Plus or, if you are under 30 years of age, at https://joven.iberia.com/.
Offers, promotions and contests
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on facebook.com/IberiaEN, twitter.com/Iberia_en and Instagram to discover our upcoming promotions or participate in our contests.
Ask us
- Iberia offices
- You will always find us nearby
- Iberia baggage Service Centre
- If you wish to consult the current state of the search we are undertaking
- Lost and found
- Find out how to recover something lost at the airport
- Iberia Conecta
- Receive updates on your flight by text message or email.
- Request for personal data
- Request your data, limit access or modify them.
- Claims and flight Certificates
- Our Customer Service Center collects, analyzes and responds to your claims and requests for flight certificates