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Our Customer Service Centre analyses and responds to requests for proofs of delay

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Reason

PIR

Date

Today:

Booking details

Booking details

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Ticket number

What is the electronic ticket number?

For baggage claims you can also contact us by calling901 111 342.

For calls from outside Spain, pleasecheck the number here.

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Check the status of delayed baggage/information about your case or PIR
If you want to check progress on locating your baggage.
Lost objects
If you left an item on board or in the Iberia VIP or minors' (UM) lounge, we've probably recovered it.

Passenger details

Passenger details

First name

Surname

Telephone number

Email

OnBusiness number

Country of residence

Identification document

Document number

Flight details

Flight details

Booking holder
Indicate the flight on which the incident occurred (you can only select one segment of the booking)

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Flight

Date

Today:

Cabin

Contact details

Contact details

Same contact details as for the booking

First name

Surname

Telephone number

Email

Preferred contact method

Additional information

Additional information

Comments (optional). 1,500 characters max.

Attach files

You can attach up to three of the following file types (maximum weight of 5 Mb): gif, jpg, png, pdf, doc, docx, xls, xlsx.

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IBERIA L.A.E. S.A. Operadora, Sole-Shareholder Company (hereinafter “Iberia”) with registered address at calle Martínez Villergas 49, 28027 Madrid, Spain, is the data controller.

Your data will be processed to manage and settle requests and claims, according to the contract.

The recipients are companies of IAG Group, to which IBERIA belongs.

The user can revoke his/her consent at any time, and exercise all rights of access, to object, data portability, rectification, restrict processing and erasure.

You can read more about the information herein by visiting our Privacy Policy.

Proof request

Reason for the request a proof.

Type of request

Type of request

Reason

Booking details

Booking details

Booking code

What is the booking code?

Ticket number

What is the electronic ticket number?

Passenger details

Passenger details

First name

Surname

Telephone number

Email

OnBusiness number

Country of residence

Identification document

Document number

Flight details

Flight details

Booking holder
Indicate the flight on which the incident occurred (you can only select one segment of the booking)

Origin

All
A
B
C
D
E
F
G
H
I
J
K
L
M
N
Ñ
O
P
Q
R
S
T
U
V
W
X
Y
Z

Destination

All
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B
C
D
E
F
G
H
I
J
K
L
M
N
Ñ
O
P
Q
R
S
T
U
V
W
X
Y
Z

Flight

Date

Today:

Cabin

Contact details

Contact details

Same contact details as for the booking

First name

Surname

Telephone number

Email

Preferred contact method

Additional information

Additional information

Please attach the following documentation: ID document

Attach files

You can attach up to three of the following file types (maximum weight of 5 Mb): gif, jpg, png, pdf, doc, docx, xls, xlsx.

Attach a file

Only {numFiles} attachments are allowed

Invalid file

The file you are trying to attach has been added

The maximum size permitted has been exceeded

Debe adjuntar al menos un fichero.

IBERIA L.A.E. S.A. Operadora, Sole-Shareholder Company (hereinafter “Iberia”) with registered address at calle Martínez Villergas 49, 28027 Madrid, Spain, is the data controller.

Your data will be processed to manage and settle requests and claims, according to the contract.

The recipients are companies of IAG Group, to which IBERIA belongs.

The user can revoke his/her consent at any time, and exercise all rights of access, to object, data portability, rectification, restrict processing and erasure.

You can read more about the information herein by visiting our Privacy Policy.

Check the status of your proof request.

Reference

Passenger’s surname

Document type

Document number

Personal assistance

Iberia offices You'll always find us near to you
Iberia Baggage Customer Services If you want to check the current status of the search we're performing
Lost objects Find out how to reclaim an object left at the airport
Iberia Connects Find out the latest updates for your flight via SMS or email
Personal data request Request, change or restrict access to your data.

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If you cancel your request, we'll delete all the details you have supplied.

Are you sure you want to cancel your claim?

If you cancel your claim, we'll delete all the details you have supplied.

An error has occurred

We were unable to retrieve your contact and flight details to automatically complete your complaint. Please check and if necessary correct the booking code details (PNR) and/or ticket number (TKT number) you entered. Thank you.

An error has occurred

Sorry, but we still cannot retrieve your contact and flight details to automatically complete your complaint. Please check and if necessary correct the booking code details (PNR) and/or ticket number (TKT number) you entered. Thank you.

An error has occurred

We were unable to validate the PIR entered. Please try again by checking and correcting the PIR entered. Thank you.

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