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Customer Sevices Any questions?

Contact us

If, for any reason, we have not been able to answer your question, please telephone us on:

  • If you require further information about reservations and flights, please contact:
    (+58) 212-3355111
    Monday to Friday: 09:00 to 18:00 hours
  • If you have any queries regarding our Iberia Plus card, we will be happy to help you on:
    (58212) 335-5111
    Monday to Friday: 09:00 to 18:00 hours.
  • Through:
    twitter.com/iberia_en[Open in a new window] (24 hrs)
    .facebook.com/iberia (24 hrs)
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Who can I contact to recover an item left?

To ask for items left at the airport (departure lounges, security controls, etc.), you should approach the lost property office of the airport in question.
For contact details of the airports, please visit the website of the airport concerned.

Iberia only processes items left in its aircraft, VIP Rooms, UMs or buses taking them to/from the aircraft.

From the second day you can search at lost and found.

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How can I get information on an open case?

If your query is about luggage delays (PIR), you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up

If the question is about Iberia Plus, please contact your Iberia Plus service centre by mail, fax or telephone.

If your query is of any other nature not included in the above, we are sorry if you have not received a reply. Our customer support team is working on it, and although our maximum reply time is 21 days, sometimes information is required from others and it can take longer.

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Iberia on Social Networking Sites

Discover all of our profiles on social networks. You will see we are working on each of them and invite you to share everything you need with us.

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Corporate responsibility at Iberia

Iberia's involvement in social issues is as long as its history. Today, its main programmes are concerned with employment opportunities for disabled people, volunteer work by its employees, transport for passengers requiring some form of assistance and allocating space in the hold for carrying humanitarian aid.

If you would like more information

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Do you know your rights as a passenger?

The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.

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