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If I miss the first flight of my reservation, how should I inform IBERIA to keep my flight back or the rest of my flights?

Only in case the ticket has been sold in Italy, the passenger who has missed his first flight or could not take it for any reason, but would like to take the return flight or the rest of legs as originally booked without any change of the fare or surcharge, has to inform IBERIA as soon as possible and in any case no later than:

• 24 hours starting from the time of the scheduled departure of the first segment; or
• if the departure time of the return flight falls within the 24 hours from the first segment, 2 hours before the departure.

The passenger shall call exclusively the following toll-free hotline (+39) 02 913 87 051 or send an email to CustomerRelationsIT@iberia.com and provide the following information:

• Reservation code/locator
• The no-showed flight number and departure date; and
• The name of the passenger/s within such reservation that was/were unable to fly
• Express his/her will to use the return flight or the rest of legs, as applicable

IBERIA will issue a new electronic ticket for the remaining itinerary and the check-in shall be performed on the IBERIA’s website (if available) or at the airport.

Failing to call within such a timeframe, IBERIA shall be entitled to ask for the payment of the difference between the original ticket purchased and the highest fare in the same class/compartment applicable to the remaining itinerary at the time of ticket reissuance, always subject to still having an available seat on the flight in question.