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10 most frequently asked questionsAny questions?

What processes can I perform through “Manage your booking?”

Flight updates due to the evolution of Coronavirus:

You can check the latest flight updates on coronavirus. if your flight is affected you can request for a bonus through Manage your booking.

Once the electronic ticket (TKT) has been issued through Iberia.com, you only need your booking code and access Manage your bookingwhere you can:

  • Buy your ticket or cancel reservations made at Iberia.com: If your reservation was not completed, select the option you require.
  • Status of your booking:Check the status of your bookings: flights, dates, times, etc. You can also make a copy of the itinerary and see your ticket number (TKT) .
  • Change your booking: Changes to dates and flights may only be made up to three hours before departure and are subject to the ticket fare terms and conditions.
    Book your seat or buy extra baggage.
    Change or include your contact phone number.
    Changes to names on reservations of seats and/or tickets are NOT allowed.
  • Special services request: Booking of domestic animals in the cabin, special equipment in the hold (sports equipment, wheelchairs, bicycles, etc.) and the service for travellers with special needs.
  • Access our special offers for travelling in Business: Tell us the price you're willing to pay to travel in Business and enjoy the experience.
  • Add your details, Advance Passenger Information[Open in a new window] (API) : The governments of certain countries require that Iberia compiles Specific Passenger Information before starting the trip.
  • Complete your trip: Take advantage of all of our offers and book your hotel or transfers with us, take out insurance, hire a car or arrange tours, activities, excursions and much more.
  • Book your special meal: Ask for a special meal for your flight of over 4.5 hours in tourist class or over 90 minutes in Business class.

If your ticket does not allow changes via Iberia.com, you need to call our Call Centre[Open in a new window] or go to an Iberia sales office to action them.

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Contact us

Flight updates due to the evolution of Coronavirus:

You can check the latest flight updates on coronavirus. if your flight is affected you can request for a bonus through Manage your booking.

If, for any reason, we have not been able to answer your question, please telephone us on:

  • If you require further information about reservations and flights, please contact:
    0800 99 0824
    Spanish & English 24 hours daily.
  • If you have any queries regarding our Iberia Plus card, we will be happy to help you on:
  • Through:
    twitter.com/iberia_en[Open in a new window] (24 hrs)
    .facebook.com/iberia (24 hrs)
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How to check in at Iberia.com

Online check-in at Iberia.com in 5 simple steps – you just need a computer or tablet with internet connection. If you have a smartphone you can log into Iberia.mobi or download the apps for iPhone, Android or Blackberry.

Select your seat and get your boarding pass straightaway when you book any flight with Iberia, Iberia Express and Air Nostrum, unless you have purchased a fare that does not include seat selection, in which case you will be able do this 24 hours before the departure of your flight.
Please bear in that mind check-in for flights to/from Cuba, El Salvador, United States, United Kingdom, Guatemala, Mexico, Puerto Rico and South Africa only opens 24 hours before the departure of your flight.
There are some airports of origin do not permit online check-in. You can consult the authorised origins in the check in page, in the “Origin” box.
You can obtain your boarding pass online up to 1 hour prior to the flight's scheduled departure (90 minutes in Lagos, San José and 180 minutes in Caracas).

  1. Searching for your booking:
    Select one of the two options available to supply the search data.
  2. Flight selection:
    Select the flight/s you wish to check-in for.
  3. Seat selection:
    Choose and reserve your seat with Iberia.com from the time of purchase. If your fare does not include the possibility of choosing and reserving a seat, you can do it before you fly at a better price than at the airport. Check the conditions, depending on the cabin class you wish to fly in.
  4. Confirm data:
    Check that all the data are correct before the boarding passes are issued.
  5. Boarding pass issue:
    Print out the boarding pass to a PDF document, receive the mobile pass by email or receive a text message with a link to display or download your mobile pass. 1 copy of the boarding pass per flight or leg.
    And, if you use an iPhone or iPod with version iOS6 or later, you can easily download your mobile boarding pass to your Passbook wallet.

If you are travelling with hand baggage only, check the boarding gate on the flight information screens and go directly to the gate after first passing through the security checks* where you must show your documentation.

* Having authorised the online check-in procedures, the security services at the airports may, under exceptional circumstances, restrict and/or limit access to the boarding areas. If this happens to you, please contact our airport personnel who will be happy to help you.

More information.

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How do I request a voucher and where can I get more information?

You can request a voucher for the ticket amount (ticket + ancillaries, such as seat selection or an additional bag) to spend on one or several future bookings with the Iberia Group (Iberia, Iberia Express and Air Nostrum).
You can request your voucher by processing it through Manage your booking and you'll receive it within five days.

For more information and answers to frequently asked questions, please go to our vouchers page.

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What is the Card Verification Value (CVV)?

The CVV consists of a validation code to verify the authenticity of your Visa, MasterCard, Diners Club or American Express card.

On VISA, MASTERCARD and DINERS CLUBcards, this security code can be found on the back of the card and is identified by the last three digits of the number series. On AMERICAN EXPRESS cards, the four digit security code appears on the front of the card.

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What does it mean when restrictions apply to the tariff shown, or if there are no restrictions?

When we speak of tariffs where restrictions apply we mean all those that have some type of limitation in the conditions that apply, that could refer to changes or refunds. Normally these are the lowest fares.

The tariffs without restrictions would be all those that allow changes and refunds. These are the "full economy tariffs" and the "full Business Class tariffs".

Most of the tariffs where restrictions apply DO NOT ALLOW refunds, returns or changes, or else there are associated fees for administrative services.

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I have not received confirmation of purchase (E-mail)

Check your mailbox in case it has been detected as spam.

If it's not in the spam folder either, contact Serviberia

If your ticket was issued by a travel agent's, please contact them.

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Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?

We offer you the option of indicating whether you are a resident of the Canary Islands, Balearic Islands or Melilla from our homepage.
Once you choose your flight origin and destination, tick the resident’s box and the flights we show you will appear with the discount already applied.

Later, on the Passenger information screen, you will be required to fill out the obligatory details to give you a resident's discount (type of accreditation document and municipality).

In order to benefit from the resident's discount via our Web page, all passengers associated with the reservation must have the right to a resident's discount, they must be Spanish citizens, citizens of other member states of the European Union or citizens of other States that are members of the European Economic Area (currently Norway, Iceland and Liechtenstein), who can prove that they are resident in the Balearic Islands, Canary Islands, Ceuta or Melilla and who are travelling between their place of residency (Residents of Ceuta, will only be entitled to the discount for journeys whose origen or destination is exclusively at Malaga, Jerez or Sevilla airports) and any other part of Spanish national territory. If any of the passengers is not a resident, they should make a reservation separately.

More information on www.fomento.gob.es/SARA .

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What is the electronic ticket number?

The electronic ticket number (TKT or e-Ticket) is a 13-digit code in which the first three numbers identify the airline that issued the ticket. The Iberia identifier is 075.

Once you have booked a flight via Iberia.com, you will receive a confirmation email indicating the number of your ticket. This number will always begin with 075, and will be followed by your booking code[Open in a new window] or localizer.
If it appears as "pending" (Request mail in progress), it means that the ticket is still being issued and you will receive the confirmation email with all the details when this process has finished. If you still do not receive a confirmation email, we recommend that for your own peace of mind you call our Iberia offices to check that everything is in order.

Once you have obtained your boarding pass, you will see the ticket number and booking reference at the top right-hand corner, under the barcode.

All fees and taxes levied on air transport, which may represent a significant part of the final price, are included in the ticket price and will be itemised, once they have been added to the ticket price, in the fees and taxes field.

We recommend that you keep your confirmation email with all your travel details until the end of your trip.

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How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?

So long as your reservation was made at Iberia.com, you can go ahead with the purchase of your reserved seat from Booking management.

Without loging in: Once the page is open, enter the reservations code and the passenger's surname and click on continue. The reservations details will appear on the next screen, and two options are available : cancel trip plan (if you do no wish to buy the ticket) and confirm (if you wish to buy the ticket). Click on confirm and on the following screen complete the details needed to finalize the purchase of your ticket.

From the "Personal Area:" Access and we will then show you the list of reservations and purchases made via our Web site. To view the trip details, click on the booking record locator or on the option "view detail", this option allows you to view the details of your trip or confirm the purchase. Enter the details needed to complete the purchase of your ticket

There are exceptions due to the purchase conditions, which will not allow you to retrieve a booking to buy it online, and/or leave a booking pending purchase.

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How can I buy a ticket for a person that lives in another city?

In the majority of cases and unless indicated during the booking process, provided the card used for payment is a Visa, MasterCard or American Express card, and that it is issued in the country where the flight originates, you can buy a ticket for another person.

There are security exceptions which obliges the payer to present the card for verification at the airport of departure. In such a case you will be advised during the buying process, on the payment page whether the cardholder is required to present the card at the airport on the day of departure. For the same reason it is not possible to pay for tickets using virtual cards .

If this rule is not adhered to, the passenger will not be allowed to board, being able to do so only by buying new tickets at that time.

There is also the option of collecting the ticket at an Iberia office[Open in a new window] or making the booking at a Travel Agency. Bear in mind that the ticketing fee may vary when choosing to buy other than via our website.

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Must I always pay ticketing fees?

The fees to be paid will vary depending on these factors:

According to the departure-destination.

The ticketing fees for each ticket bought at www.iberia.com for any class of tariff will be charged by Iberia in accordance with the following table*:

Table of administrative fees at Iberia.com[Open in a new window]

Tickets using Avios are exempt from paying administrative fees.

Remember that refunds incur an administrative fee, which varies depending on the global location.
Ticketing fees are not refundable.

Itinerary changes also incur an administrative fee, which also varies according to the country.

Table of administrative fees for services[Open in a new window]

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Can I travel with pets?

Pets (such as dogs, cats, birds, etc.) that meet legal and documentary requisites[Open in a new window] may be accepted as hold or cabin luggage.

Acceptance in the hold

Animals accepted in the hold: cats and dogs, except for snub-nosed and dangerous breeds.
Carry them in the hold in an appropriate cage or pet pack: resistant, secure, comfortable and ventilated. The number of cages or pet packs and their sizes is limited by the type of aircraft. If you intend to fly with your pet you should contact the Booking Office for authorisation. The trip can only be authorised when all of the flight legs are confirmed.

Acceptance in the cabin

Acceptable PETs in Cabin: dogs, cats, fish, turtles and birds (except birds of prey).
Take them with you in the cabin if they don’t weigh more than 8 kg. (including their cage or pet pack, except for guide dogs and emotional support animals) with previous authorisation from the Booking Office.
The container may be a maximum of 45 cm in length, 35 cm in width and 25 cm in depth, provided that the sum of those 3 measurements does not exceed 105 cm.

As the number of cages is restricted on the basis of the type of aeroplane, the carriage of animals must be authorised by the Booking Office.
Authorisation will only be given for journeys when all legs are confirmed.
The size and weight of animals must be in keeping with the limits established for inbound and outbound flights.

In no case will the animal be able to leave its carrier inside the cabin, and the passenger is responsible for looking after it.

Please remember that if the carrier does not meet the minimum conditions for acceptance, it will be refused boarding. You can purchase such a kennel at larger pet shops or specialist shipping agents.

Acceptance as air cargo

If you need to send your pet to travel alone, please contact us: IAGCargo

For further information you can see Carriage of domestic pets

And also you can consult www.iata.org

Single charge payable exclusively at the airport.

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I confirm my booking

Although you do not need to reconfirm the booking with Iberia, if you wish to check the details on your ticket, you can do so in the following ways.

On our website at iberia.com, by accessing Bookings management. You will need to enter the 6-digit booking code and a passenger surname. You can revise your travel details: passenger information, your flight details (dates, times, seats) and method of payment or selected delivery.

Through our Serviberia service, on + 34 901111500. Choose option 2 on the voice menu and then give the 6 digits from the booking code and a passenger surname.

If you have yet to start your journey, you will receive details about the number of passengers travelling, flight origin and destination and flight times. Voice recognition will also ask you for a contact telephone number at the destination. If you have started your journey, you will receive the same information but only about the return flights.

Should there be any inherent changes to the scheduling of your flight, you will be informed immediately via SMS to your mobile or in an e-mail sent to your e-mail address.

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Brachycephalic animals

Brachycephalic animals are dogs and cats with a short, snub nose and a disproportionately broad head.

The breeds affected are as follows:

Dogs: Boston Terrier, Boxer (all breeds), Bulldog (all breeds), Bull Terrier, Brussels Griffon, Chow Chow, English Toy Spaniel, Japanese Spaniel/Japanese Chin, Mastiff (all breeds), Pekingese, Pit Bull (all breeds), Pug (all breeds) Shih Tzu, Staffordshire Terrier, Shar-pei, Affepinscher.
Cats: Burmese, Exotic Shorthair, Himalayan, Persian.

Conscious of the importance of caring for your pet, we cannot transport them in the aircraft hold since they are more susceptible to heat stroke and breathing problems when exposed to stress or high temperatures.
You only can travel with it on board but it must meet the conditions for carriage in the cabin.

You can also contact IAG Cargo to find out how to transport them as cargo: 910 059 551; from another country (+34) 913 120 717.

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Can I make a reservation without being registered at Iberia.com?

Yes. To make a reservation or purchase your tickets it isn't necessary to register or have an account set up at iberia.com. Nonetheless registered Iberia Plus customers will have their personal details recorded (passenger name, payment method, etc.) to facilitate their purchases, thus benefitting from the advantages of being an Iberia Plus customer.

To make a reservation or purchase without registering you should select the option "If you are not a member of our Iberia Plus Program" and then "Continue providing passenger details".

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Is it possible to travel with a minor in different cabins (business/tourist)?

Yes you can, but there are other considerations to take into account:

  • The minor must be 5 years of age or more.
  • In the security area, a child will be considered an “unaccompanied minor, UM (from 5 to 12 years old)” which means that you must request the minor companion service. We remind you that there are a limited number of seats for UM's on board, and it may be the case that on the day of the flight there are no free seats left on the plane and specifically, in the cabin desired.
    We therefore recommend booking well in advance. More information
  • As a special case, even though for Iberia the child will be an UM passenger on board and we are responsible for transport, the child's health, welfare and behaviour at all times will be your responsibility.
  • Even if they travel in the tourist cabin, they can access the VIP lounge as companion, if you are an Iberia Plus Gold or Platinum Client.

If the child is 12 or older, the minor does not need any special procedure. You can make the reservation in an individual way selecting the desired cabin.

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Ask us

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