Accessibility Statement - On Business

Commitment to accessibility

Iberia Líneas Aéreas de España, S.A. Operadora, Sociedad Unipersonal (hereinafter, “Iberia”) is committed to making its digital services accessible and to ensuring that everyone can use them regardless of their abilities, circumstances or access technologies.

Iberia works to ensure that Iberia OnBusiness meets the applicable accessibility requirements, particularly those established by Law 11/2023 of 8 May and Royal Decree 193/2023 of 21 March, which extends to websites and mobile applications relating to goods and services available to the public the accessibility criteria established in Royal Decree 1112/2018 of 7 September.

The UNE-EN 301 549:2022 standard is used as a technical reference, together with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, where applicable to the content and functionalities assessed. These technical references do not replace the applicable legal requirements.

Scope of the statement

This accessibility statement applies to Iberia OnBusiness, Iberia’s service for businesses and professionals, integrated into the iberia.com domain.

The statement covers both the public areas of OnBusiness and the features and private areas intended for its users.

Due to the specific characteristics of the service, its compliance status is assessed independently and does not form part of the general accessibility statement for iberia.com.

Compliance status

Iberia On Business partially complies with the applicable accessibility requirements.

The barriers identified do not necessarily affect all screens or all functionalities. The assessment was carried out on a representative sample.

Content not accessible

• a) Non-compliance with accessibility requirements

• Content structure and semantics

  Some pages may have an inappropriate heading structure or elements whose relationships are not correctly defined for assistive technologies.

  [Requirement 9.1.3.1 — Information and relationships; requirement 9.2.4.6 — Headings and labels, UNE-EN 301 549:2022]

• Non-text content

  Some icons or graphic elements may lack an appropriate text alternative or have a description that does not correctly represent their function.

  [Requirement 9.1.1.1 — Non-text content, UNE-EN 301 549:2022]

• Use of color

  Certain elements may use color as a means of conveying information without always providing an equivalent alternative.

  [Requirement 9.1.4.1 — Use of color, UNE-EN 301 549:2022]

• Text and component contrast

  Some text, controls or focus indicators may have insufficient contrast with adjacent elements.

  [Requirement 9.1.4.3 — Minimum contrast; requirement 9.1.4.11 — Non-text contrast, UNE-EN 301 549:2022]

• Content adaptation and reflow

  Certain pages or components may present difficulties when content is enlarged or a window or screen with reduced dimensions is used.

  [Requirement 9.1.4.10 — Reflow, UNE-EN 301 549:2022]

• Keyboard navigation

  Certain components or functionalities may be difficult to use fully via keyboard.

  [Requirement 9.2.1.1 — Keyboard, UNE-EN 301 549:2022]

• Focus management and visibility

  On certain interactive elements, focus may not be sufficiently visible, or some navigation mechanisms may not move it correctly to the destination content.

  [Requirement 9.2.4.3 — Focus order; requirement 9.2.4.7 — Focus visible, UNE-EN 301 549:2022]

• Purpose, name and state of controls

  Some links or interactive components may not sufficiently communicate their purpose, name, function, value or state to assistive technologies.

  [Requirement 9.2.4.4 — Link purpose in context; requirement 9.4.1.2 — Name, function, value, UNE-EN 301 549:2022]

• Form fields and instructions

  Some fields may not programmatically identify their purpose or have sufficiently accessible labels and instructions.

  [Requirement 9.1.3.5 — Identification of input purpose; requirement 9.3.3.2 — Labels or instructions, UNE-EN 301 549:2022]

• Error identification and correction

  In certain processes, it may be difficult to identify errors, associate them with the corresponding field or understand how to correct them.

  [Requirement 9.3.3.1 — Error identification; requirement 9.3.3.3 — Suggestions for errors, UNE-EN 301 549:2022]

• Time limits and session expiration

  In certain authenticated areas, the session may expire automatically without always providing the user with prior notice or sufficient mechanisms to manage the available time.

  [Requirement 9.2.2.1 — Adjustable timing, UNE-EN 301 549:2022]

• Changes and status messages

  Certain changes occurring during interaction may not be correctly announced by screen readers.

  [Requirement 9.4.1.3 — Status messages, UNE-EN 301 549:2022]

• Generated documents

  Some documents generated during OnBusiness processes may not have a sufficiently accessible structure to be interpreted using screen readers or other assistive technologies.

• [Applicable requirements of Chapter 10 — Non-web documents, UNE-EN 301 549:2022]

• b) Disproportionate burden

  When preparing this statement, the disproportionate burden exception was not invoked to justify the non-compliances identified in the OnBusiness assessments.

• c) Content outside the scope of the accessibility requirements

  Only the exceptions expressly provided for in the applicable legislation fall outside the scope, including certain prerecorded multimedia content and office documents published before 28 June 2025, third-party content that is not financed, developed or controlled by Iberia, and content considered archival, provided that the legally established conditions are met.

  These possible exclusions do not prevent Iberia from making accessibility improvements to such content.

• d) Alternatives while barriers are being corrected

  While corrective measures are being implemented, users who encounter difficulties completing a transaction in the application can use www.iberia.com and/or the alternative support and management channels.

Preparation of this statement

This statement was prepared on 9 September 2026.

External assessments conducted by ILUNION Accesibilidad on representative samples from different areas and processes of Iberia OnBusiness were taken into account in its preparation.

The assessment of the public pages, registration and access for OnBusiness was conducted on 8 April 2026.

The assessment of the private area and the processes associated with using the company code was conducted on 5 May 2026.

The assessments included, among other things, public pages, registration and access, the private area, points management, vouchers and cards, processes associated with the company code and the documentation generated.

The assessments used WCAG 2.2 at Level AA as a reference and included automated and manual analysis, keyboard navigation and checks with assistive technologies.

The results of both assessments were considered together to determine the compliance status set out in this statement.

Method used to prepare the statement: assessment based on external accessibility audits and internal review of the results.

Comments and contact details

You can use the email address accesibilidad.digital@iberia.es to send a communication related to the accessibility requirements of iberia.com, report a potential barrier, communicate access difficulties, request information in an accessible format or submit any other accessibility-related query or suggestions.

To facilitate the analysis of an incident, it is recommended to indicate, whenever possible, the page or process where it occurs, a brief description of the problem, the device and browser used and, where applicable, the assistive technology used.

Claims procedure

If, after submitting an accessibility-related communication, the response received is not satisfactory, the person concerned may use the complaints and rights protection mechanisms established under applicable regulations.

Review and update

Iberia maintains an ongoing process of correcting and monitoring the barriers identified in OnBusiness. Particular priority is given to incidents that may prevent an operation from being completed, difficulties using a keyboard or assistive technologies, issues with contrast and focus, the labelling of forms and components, error handling, time limits and the correct communication of changes and status messages.

Iberia will periodically review this statement and update it when new significant assessments are carried out, relevant changes are made to the service or the corrections implemented alter the declared compliance status.

Last review: 9 September 2026.