Flexible Ticket

Flexible Ticket: Voucher refund, Terms and conditions

Add one of the "Flexible Ticket" options to your basket during the purchase process: either the one that enables you to request a refund in the form of a voucher or the one that gives you one free flight change. Once you have booked it, you have up to 15 days before the flight departure to manage it.


Voucher refund

Get back 80% of your money on short- and medium-haul flights, and 100% on long-haul flights in the form of a voucher (includes flights, taxes, bags and seats), which you can use until the amount runs out.


Terms and conditions:

  • You have one year to use it (non-extendable) from the date of issue and it is valid for direct and connecting flights operated by all the airlines offered on Iberia.com.

  • Voucher refunds do not include any amounts paid for insurance, car hire or hotels.

  • Iberia issues these vouchers exclusively for its customers.

  • It is not valid for flight+hotel or flight+car bookings.

  • No more than one code can be added to the same booking.

  • They cannot be used to book Air Shuttle tickets.

  • They cannot be used to buy tickets with Avios but they can be used to buy tickets with an Avios discount.

  • This voucher represents a full and final refund and cannot be subsequently exchanged for a cash refund. Once the voucher has been issued by Iberia, it will constitute the refund of the ticket amount for all purposes, including any that may be governed by applicable national and international regulations on compensation and assistance for air passengers in the event of denied boarding or the cancellation/long delay of flights.


One free flight change

Get one free flight change and keep all your extras. You can change the date, time, origin and/or destination.


Terms and conditions:

  • It includes one change to any flight offered on Iberia.com, with no penalty. If the fare you select is higher, you will only have to pay the difference.

  • You must manage the change at least 15 days before the departure of the flight you want to change. If you request the change less than 15 days before the departure of the flight, the terms and conditions of the original fare will apply.

  • The second and all subsequent changes will be subject to the penalty indicated in the terms and conditions of the original fare.

  • You can still request a free change even if you have already had to change the date of your original flight due to COVID-19.

  • To manage your flight change, please call Customer Services.