Assistance dogs

Accessible Iberia

Animales asistencia

With effect from 28 June 2021, only trained assistance dogs are allowed in the cabin. If your dog is not trained, you can travel with it like any other pet provided that it meets the carriage conditions.

Travelling with an assistance animal

An assistance animal is defined as a dog that has been individually trained to perform tasks to help a person with a physical, sensory, mental or intellectual disability.

You can take your trained dog as a service animal on board any of our flights free of charge and in the case of flights from or to the USA you can take as many as two.

Animals that do not meet these requirements will be treated in the same way as all other pets and therefore subject to the relevant carriage charges.

If your dog is too big or heavy to be accommodated safely in the cabin, you may need to book another flight with less occupancy, buy an extra seat so that it can travel at your feet, or place it in the hold free of charge as long as it is not a brachycephalic breed.

Brachycephalic dog breeds: Affenpinscher, Boston Terrier, Boxer (all breeds), Brussels Griffon, Bull Mastiff, Bulldog (all breeds), Cane Corsican, Carlino (all breeds), Cavalier Spaniel, Chihuahua, Chow-Chow, Dogue de Bordeaux, English Dwarf Spaniel, Japanese Chin, Japanese Spaniel, King Charles Spaniel, Lhasa Apso, Maltese, Mastiff, Pekingese, Miniature Pinscher, Pitbull, Presa Canario, Saint Bernard, Shar Pei, Shih Tzu, Tibetan Spaniel, Yorkshire Terrier.

How do I request this service?

You can make your booking through our Offices up to 48 hours before the departure of your flight.

To travel with your dog as an assistance animal, you will need to download and fill in a specific form confirming its health, training and behaviour.

For flights of over 8 hours, you will also need to complete the section at the bottom of the form confirming that your dog will not relieve itself on board or is trained to do so in a sanitary manner.

You will have to show this form at the boarding gate along with all the other documents for your dog. To speed up the process, please have all these items ready for inspection.

Travel documents

The acceptance requirements regarding the dog's documents, vaccinations and liability waiver are the same as for all other pets.

To travel to UK with your assistance dog, you will need to contact the Department for Environment, Food and Rural Affairs in advance"DEFRA".
The restrictions for pets at UK entry airports do not apply to assistance dogs on flights from EU countries. There are additional requirements if you are flying to London Heathrow. One week before the departure of your flight, you must contact to obtain pre-approval to enter the country with your pet.

Behavioural requirements

Assistance dogs are trained to obey and behave correctly in public places such as, in this case, an aeroplane and airport. However, please check the following guidelines to prevent any incidents on board.

  • Your dog must wear an identifying harness and remain under your control at all times.

  • It must be clean and well-behaved.

  • It must travel at your feet.

  • Remember to take the items your dog may need during the flight (water bowl, blanked, wet wipes, poo bags, etc.).

Your dog will not be allowed to:

  • Travel in an emergency exit row.

  • Invade or partially block the aisle.

  • Occupy a seat unless you have specifically purchased one.

  • Eat from the folding table.

  • Behave in way that inconveniences other passengers and that you cannot correct or control, such as growling, biting or attempting to bite, or jumping up at people.

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Cliente de ocio Iberia