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Passengers with special needs
Passengers with special needs
People with reduced mobility (PRM) are held to comprise anyone whose mobility is restricted by a physical disability (sensorial or locomotor), a deterioration of their intellectual faculties, age or any other type of handicap when using a means of transport, and whose situation requires special attention and the adaptation of the services placed at the disposal of all passengers to their needs.
Due to their special personal conditions, passengers with reduced mobility require extra, specific, individualised attention during all stages of the transport process. In particular, Spanish and international onboard safety and rescue regulations establish a series of requisites geared to guaranteeing the safe transport of such passengers.
Aware of the aforementioned requirement, Iberia focuses on providing a professional service for passengers with reduced mobility, encompassing:
- Accessibility where our aircraft are concerned
- Adaptation of our equipment and procedures
- Specific, ongoing training for our staff
All the above is geared to guaranteeing the comfort of PRM and of the other passengers on the flight.
Likewise, we treat all passengers requiring special attention during the transport process with the same degree of sensitivity. For further information, please contact your country's Iberia Call centre.
Information of interest
General Air Regulations: "attending to the needs of people with reduced mobility"
General regulations recommend that people affected by recent or chronic illnesses, such as the following, consult their doctor prior to travelling:
- Cardiovascular problems
- Chronic respiratory problems
- Severe anaemia
- Unstable diabetes or cancer
- People taking immunosuppressive medication
- People whose condition to undertake a journey may be in doubt for any reason
We recommend that all medication be kept in hand luggage, in a place where it is easily accessible.
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