Request for proof of travel
Did you have a problem with your flight, or do you simply need to prove that you flew or that you were unable to do so? Select the option you require and we will process your proof of travel certificate.
Choose an option
Proof of no travel
Request it if you didn't get to fly, even though the flight departed.
Proof of travel with a schedule change
Request it if your flight was delayed or had a schedule change.
Proof of diverted flight
Request it if your flight landed at a different airport from the originally intended one.
FAQ
What information do I need to request proof of travel?
To request proof of travel, you will need to provide the flight details and attach a copy of the passenger's ID card or passport.
How long does it take to send the certificate?
We aim to send the certificate within 7 working days.
How will I receive the certificate?
We will send the certificate to the contact e-mail you provided in the form. Be sure to regularly check your inbox and spam folder.
Can I request a certificate on behalf of someone else?
Yes, provided that you have their authorisation. You will need to provide the details of the flight and of the affected passenger, and attach a copy of the passenger's ID card or passport.
In which language can I receive the certificate?
You can receive the certificate in Catalan, Chinese, English, French, German, Italian, Japanese, Portuguese and Spanish.