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a) Failure to comply with accessibility requirements
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Structure and semantics of content
On certain pages, headings may have an inappropriate hierarchy or relationships between content may not be correctly defined for assistive technologies.
[Requirement 9.1.3.1 — Information and relationships; requirement 9.2.4.6 — Headings and labels, UNE-EN 301 549:2022]
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Images and non-text content
Some images, icons or other non-text content may lack a suitable text alternative or have a description that does not sufficiently represent their content or purpose.
[Requirement 9.1.1.1 — Non-text content, UNE-EN 301 549:2022]
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Use of color and visual characteristics
For certain elements, color, shape or position may be used to convey information without always providing an equivalent alternative.
[Requirement 9.1.3.3 — Sensory characteristics; requirement 9.1.4.1 — Use of color, UNE-EN 301 549:2022]
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Contrast of text and components
Some text may have insufficient contrast against the background. There may also be icons, controls or visual indicators whose contrast is not sufficient to make them easier to perceive.
[Requirement 9.1.4.3 — Minimum contrast; requirement 9.1.4.11 — Non-text contrast, UNE-EN 301 549:2022]
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Keyboard navigation
Certain components or processes may be difficult to use fully with a keyboard.
[Requirement 9.2.1.1 — Keyboard, UNE-EN 301 549:2022]
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Focus order and visibility
In some interactions, focus may follow an inappropriate order, not move to the expected element after a change or not be sufficiently visible.
[Requirement 9.2.4.3 — Focus order; requirement 9.2.4.7 — Focus visible, UNE-EN 301 549:2022]
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Labelling of controls and components
Some buttons, links, icons, form fields or other interactive elements may lack a suitable accessible label or have a name that does not sufficiently describe their function. In certain cases, the visual information of the component and the information communicated to assistive technologies may not match.
[Requirement 9.2.5.3 — Label in name; requirement 9.4.1.2 — Name, role, value, UNE-EN 301 549:2022]
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Forms and instructions
Some forms may contain fields without sufficiently accessible labels or instructions, making it difficult to identify the information needed to complete an operation.
[Requirement 9.3.3.2 — Labels or instructions, UNE-EN 301 549:2022]
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Error identification and correction
In certain processes, it may be difficult to identify the field in which an error has occurred, understand its cause or know what action is needed to correct it using assistive technologies.
[Requirement 9.3.3.1 — Error identification; requirement 9.3.3.3 — Error suggestions, UNE-EN 301 549:2022]
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Dynamic changes and status messages
Some changes that occur dynamically, such as changes to results, filters, prices, amounts, loading statuses or booking information, are not always communicated appropriately to assistive technologies.
[Requirement 9.4.1.3 — Status messages, UNE-EN 301 549:2022]
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Seat selection and seat map
In certain seat selection processes, there may be difficulties related to the accessible labelling of seats, reading order, navigation using a keyboard or screen reader, and the use of colors, shapes or positions to convey information. There may also be limitations with certain screen display or orientation settings.
[Requirement 9.1.1.1 — Non-text content; requirement 9.1.3.2 — Meaningful sequence; requirement 9.1.3.4 — Orientation; requirement 9.1.4.1 — Use of color; requirement 9.2.1.1 — Keyboard; requirement 9.4.1.2 — Name, role, value, UNE-EN 301 549:2022]
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Generated or downloadable documents
Some documents associated with travel processes, such as ticket or booking documents, invoices, receipts or boarding passes, may not have a sufficiently accessible structure for interpretation using screen readers.
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[Applicable requirements of Chapter 10 — Non-web documents, UNE-EN 301 549:2022]
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Multimedia content
Some audiovisual content may not have all the necessary accessibility alternatives, such as subtitles, audio description or other equivalent alternatives, where applicable.
[Requirement 9.1.2.2 — Subtitles (pre-recorded); requirement 9.1.2.5 — Audio description (pre-recorded), UNE-EN 301 549:2022]
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b) Disproportionate burden
When preparing this statement, the disproportionate burden exception was not invoked to justify the non-compliances identified in the processes assessed.
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c) Content outside the scope of the accessibility requirements
In accordance with the applicable regulations, certain content may fall outside the scope of some accessibility requirements when the legally established conditions apply.
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pre-recorded multimedia content published before 28 June 2025;
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certain office documents published before 28 June 2025;
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third-party content that is not financed, developed or controlled by Iberia;
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content considered to be archived files that has not been updated or edited after 28 June 2025.
These possible exclusions do not prevent Iberia from making accessibility improvements to such content.
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d) Alternatives while barriers are being corrected
While corrective measures are being implemented, users who encounter difficulties completing an operation in the application can use www.iberia.com and/or alternative channels for assistance and management.
