Aéroport

Due to the tragic railway accident that occurred on 18 January, Iberia has implemented the following measures to facilitate mobility for citizens on routes with origin/destination in Andalusia:

• If you are flying up to 2 February 2026, from or to Madrid and with final destination/origin Seville, Málaga, Valencia, Almería, Granada and Jerez on flights operated by Iberia, and you purchased your ticket directly on our website or through our Reservations Offices by 19 January 2026, you may change your travel date to fly up to 28 February 2026. If you purchased your ticket through a travel agency, please contact them to modify your booking.

• Customers holding a train ticket to Madrid with a connecting flight to any destination within the Iberia network may also change their travel date or request a refund in the form of a voucher.

As a result of the severe storms forecast in the Cantabrian coast, we have launched a fare flexibility policy for customers who wish to change their travel plans for this reason and whose flights continue to operate.

Given this situation beyond Iberia’s control, if you are flying up to 25 January to/from San Sebastián, Bilbao, Santander, Oviedo, A Coruña, Santiago de Compostela or Vigo on flights operated by Iberia, Iberia Express or Iberia Regional Air Nostrum, and you purchased your ticket directly on our website or through our Call Center by 22 January 2026, you may rebook on any flight on the same route or within 300 km until 8 February 2026. If you purchased your ticket through a travel agency, please contact them to modify your booking.

Due to recent events in the city of Caracas, we are issuing this flexibility policy for customers who need to change their travel plans.

If you are flying until February 28, 2026, with origin/destination Caracas on flights operated by Iberia, and you purchased your ticket directly on our website or through Serviberia up to December 23, 2025, you may change the date of your booking to travel until March 30, 2026. If you purchased your ticket to travel with us through a travel agency, you must contact them to modify your booking.