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Flight flexibility guidelines for passengers travelling to or from Amsterdam

Due to congestion at the security checkpoints at the Amsterdam airport, we are issuing the following fare flexibility guidelines:

Faced with this situation beyond Iberia's control, if you are flying up to 31st August, 2022 to or from Amsterdam on flights operated by Iberia Express, with a ticket purchased directly through our websites or Serviberia, you have the ability to change the dates among 7th September 2022. If you bought your ticket to fly with us through a travel agency, you must consult the agency to modify your booking.

If you have booked a flight that may be affected, enter your contact details here Booking management so we can notify you any important changes to your trip through .

Check whether your flight allows date changes or a voucher refund directly through Booking management. If not and your flight is scheduled to depart in the next 48 hours, please call our Customer Service

Flight arrival and departure information

We recommend that you check the status of your flight here Arrivals and Departures you go to the airport.

We apologise for any inconvenience caused by this circumstance, which is beyond Iberia's control, and we thank you for your understanding.

Change of terminal at London-Heathrow

Due to operational reasons, from 12 July all our flights to and from London Heathrow will use Terminal 3.

Check-in desk
If you need to drop off luggage or haven't got your boarding pass online and need to get a physical one at Heathrow Airport, you'll find Iberia's new check-in area in Zone C of Terminal 3.

Fast track and VIP lounges
This new terminal offers the fast track service and two VIP lounges - the Galleries Club and the First Lounge - available to Iberia customers under the same conditions as the previous ones.

Flights operated by British Airways
If any of your flights are operated by British Airways, you will still need to go to Terminal 5. You can find more information in the following links: Heathrow Map and Connecting flights.

Connecting flights
If you have a connecting flight that may be affected by this terminal change, you'll receive a notification informing you of the changes.

Where does Iberia operate at London-Heathrow Airport (LHR)?

From 12 Iberia will use Terminal 3 at London-Heathrow Airport (LHR) for all operations.

Where's the check-in area?

The check-in area in Terminal 3 is Zone C.

 

Will it offer the same services as the old terminal?

Yes, the services provided are the same as in the old terminal, including special service requests (Unaccompanied Minors, Person with Reduced Mobility, etc.), fast track and VIP lounges. The VIP lounges available in Terminal 3 are the Galleries Club and the First Lounge, which Iberia customers may use in the same conditions as the previous ones.

Does this change affect both the departure and arrival of flights?

Yes, the arrivals area is also located in Terminal 3.

Why is Iberia changing its terminal?

The change is due to operational reasons and will improve both our flight operations and the service provided to customers.

Where will codeshare flights with other airlines operate from?

British Airways (BA) will continue to operate out of Terminal 5. In fact, it is currently moving most of its flights to that terminal. Accordingly, Iberia flights operated with British Airways aircraft will depart from and arrive at Terminal 5.
American Airlines (AA) is moving to Terminal 3 on the same date as IB.

What about flights operated by Iberia but with a British Airways flight number? Which terminal will they use?

If it's a marketing flight with a BA flight number but operated by Iberia, boarding, departure and arrival will all take place in Terminal 3.

What if I already have a connecting flight with BA?

If the connection time is sufficient to change terminals, there won't be any issue and you won't need to change your ticket. You should go to the British Airways terminal to take the connecting flight. In any case, it is very important to check the terminal because although BA is currently moving most of its flight to Terminal 5, some BA flights will still operate out of Terminal 3.
If the connection time isn't sufficient, the airline operating the first flight will try to change it to ensure enough time to make the connection. Iberia is already making these changes and informing customers of their new flights.
If there is no change alternative, the flight will be cancelled and you will be entitled to request a refund.

What if I accidentally find myself in the wrong terminal?

If you are in the wrong terminal, you have to go to the correct one for the departure of your flight. Please bear in mind that the terminals are quite far apart, so if you don't arrive in time to board your flight we advise you to contact the airline and we'll offer you another alternative.

How do I get from one terminal to another?

Heathrow Airport has published information about the options for travelling between terminals. The following links provide information about the mode of transport, distance and travel time between terminals:
https://www.heathrow.com/at-the-airport/airport-maps/travel-between-terminals &
https://www.heathrow.com/connecting-flights

¿In wich Terminal other than T5 does British Airways operate and to which destinatións?

Briths Airways operates moste of its flights at Heathrow Terminal T5 in London, although some flights to certain cities have their departure and arrival at Terminal 3. These destinations are: Bastia, Billund, Bucharest, Gibraltar, Gothenburg, Lynn, Naples, Oslo, Porto, Pula, Pristina, Tirana and Viena.

¿What counters is Iberia at in T3?

If you need to drop off luggage at the airport or you have not obtained your boarding pass online and you need to obtain a physical one at Heathrow airport, you will find the new Iberia check-in area in Terminal 3 zone C, counters C15 to C22.

Flight restrictions for Venezuela

Our flights to Venezuela have been affected by the suspension of the route during the summer season.

In view of this situation, if you are flying between 28 June and 28 October 2022 to/from Caracas (CCS) on a flight operated by Iberia and you bought your ticket directly on our websites or through Serviberia before or on 28 February, you can change your booking to any flight to/from Panama (PTY) or Santo Domingo (SDQ), or alternatively change to any other date from 30 October 2022. If you bought your ticket to fly with us through a travel agency, please contact the agency directly to change your booking.

If you have booked a flight that may be affected, enter your contact details here Booking management so we can notify you any important changes to your trip through .

Check whether your flight allows date changes or a voucher refund directly through Booking management. If not and your flight is scheduled to depart in the next 48 hours, please call our Customer Service

Flight arrival and departure information

We recommend that you check the status of your flight here Arrivals and Departures you go to the airport.

We apologise for any inconvenience caused by this circumstance, which is beyond Iberia's control, and we thank you for your understanding.

Requirements for the carriage of pets from Ceuta and Melilla

In view of the rabies situation in this area, a series of measures have been introduced to control the disease and avoid it spreading to other parts of the country. As a result, all pets from Ceuta and Melilla must comply with the legal health measures:

  • Microchip identification

  • Valid rabies vaccination certificate issued in the past 12 months

  • European pet passport

Furthermore, these animals may only enter the country through an approved airport or port of entry. Granada-Jaén airport is not approved for these purposes and pets are therefore not permitted for this destination.

Traveling to the U.S. with dogs / cats

Starting July 14, 2021, the U.S. Centers for Disease Control (CDC) has issued a temporary suspension of dogs (carry-on or checked), including fully-trained service dogs, traveling to the U.S. from a country considered high-risk for dog rabies.

Only service dogs traveling to the U.S. from high-risk countries with an approved CDC Dog Import Permit may fly. Cats from high-risk countries will not be accepted as carry-on or checked pets during the suspension.

Please consult the list of countries considered high-risk and all the information about the CDC temporary suspension.

Suspension of operations on the route to Rio de Janeiro

Due to the suspension of operations between Madrid and Rio de Janeiro, if you have a ticket issued to fly on this route between 27 June and 29 October 2022 on flights operated by Iberia and you purchased your ticket directly on our website or at Serviberia by 30 March, we will do our best to provide you with an alternative. If you bought your flight ticket through a travel agency, you should check with the agency for them to modify your booking.

Flight updates due to the evolution of Coronavirus

Due to COVID-19 and the restrictions applied by certain countries, we're extending our flexible fare policy to flights operated by Iberia, Iberia Express and Iberia Regional Air Nostrum. You can find the details below. We're offering you the option of requesting a voucher for the ticket amount through Booking Management.

In view of the rapidly changing situation, which may cause disruption to flights, times and other arrangements, we advise all customers to check Booking Management to find out whether their flight has been affected.

 

 

 

 

 

 

Flights to/from any destination in the Iberia Group network

In view of the variable nature of the present situation, you can change the dates of your flights free of charge or get a voucher refund to use for any other time, destination and person you want: Safe and Flexible Flight.

To plan your journey as smoothly as possible, be sure to check the restrictions and requirements currently in place in different countries.

COVID-19 measures

Discover all the COVID-19 measures we've implemented so you can plan your trip with confidence.

 

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