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Minors travelling alone

They may travel without a companion if a number of conditions are met.

Menores viajando solos

Unaccompanied minor service: what it is and how it works

Is your child travelling alone? Don't worry, our Unaccompanied minor service guarantees their safety and well-being from the moment we pick up them up at the departure airport, throughout the journey and until they are met at the destination. We will be with your child at all times, either on their own or with a small group of other children.

We'll also look after them if they need to take a connecting Iberia Group flight in Madrid. If any unexpected situation arises, we'll be by their side and will keep you informed at all times. While your child is waiting for the connecting flight, we'll take them to our Unaccompanied minors lounge so that they can rest, play games, watch children's films and use the free wifi connection.

Check all the other details of the service here. If you want to book this service, please do so well in advance because places are limited.

Who can use this service?

How to book this service:

Step by step

Buy the ticket for the minor

You can only buy tickets for minors under the age of 12 through Serviberia, the ticket office at the airport or a travel agency.

Book and pay for the service

If you book the service at the same time as the flight, you will be charged for it with the ticket. If you book it as an ancillary service at a later date, we'll re-issue the ticket to reflect the new fare.

These are the rates for our unaccompanied minors service:


Coste de los servicios para vuelos directos

Vuelos domésticos (sin Canarias) Europa, Canarias, Oriente Medio
y Norte de África
América, Sudàfrica y Asia
45€/55$/40£ 70€/85$/65£ 120€/145$/110£

Coste de los servicios para vuelos con tránsito (vía Madrid.)

Conexión Nacional (sin Canarias) Conexión Nacional/Canarias/Europa,
Oriente Medio y Norte de África
Conexión Nacional/Largo radio
70€/85$/65£ 100€/120$/90£ 150€/180$/135£

Please bear in mind the fluctuation in exchange rates when you book the service. There may also be additional charges, taxes and levies depending on the legislation in each country.

VERY IMPORTANT: Release of Liability Form

This form is mandatory for children travelling alone, on both the outbound and return flights. You can fill it in and print it here: Release of Liability Form in which case you should arrive in good time because it is quite a lengthy process.

The details required are as follows:

IMPORTANT: The person responsible for the child at the departure airport and the person who collects them at the arrival airport must be the ones indicated on the form and they will be asked to show valid photo ID.

  • Name of the person responsible for the minor at the origin; address and contact telephone number (preferably mobile to be able receive our text messages).

  • Name of the person responsible for the minor at the destination; address and contact telephone number.

Documentation required for minors

All passengers over age 14 must carry a national ID card or passport.

On domestic flights, minors under the age of 14 are not obliged to carry one of these forms of identification but it will be easier for them to prove their identity if they do carry an ID card or passport.

There is no standard procedure for international flights (European and third countries) but all minors, accompanied or not and regardless of age, will need to carry their national ID card or passport (plus a consent form authorised at a police station if they are travelling alone) and meet the requirements of the country of destination

For further information, please check Documentation required for minors.

The journey: arrival at the airport

On the day of the flight, report to any check-in desk at the airport with your child approximately two and a half hours before the departure of the flight, where we'll verify all the documents and do the check-in. Mobile and online check-in are not available for children travelling alone.

Once we've completed check-in, we'll tell you where to go and at what time, and we'll give the child a neck pouch for all the documentation (ticket, passport, release of liability form, etc.), which they should keep visible at all times until they reach the destination.

When you reach the place indicated, we'll accompany the child to the plane and hand them over to the crew.

  • Accompaniment to the boarding gate

    At some national airports, you can go with your child to the boarding gate. Ask at the Iberia check-in desk at the airport whether this service is available.

    As a companion, you will need to carry your valid passport or national ID card. For certain international flights, you will also need the relevant authorisations and exit and entry visas for the country.

  • Departures from Madrid Airport

    We recommend that you arrive at Madrid Airport two and a half hours before the departure of the flight. To check in, go to the Unaccompanied Minors desk, number 829 (from 826 to 829 in the peak season), where our agents will handle the process.

    The recommended times are as follows:

    • 60 minutes for flights departing from T4 (national and Schengen destinations. Zones H, J, K and M).

    • 90 minutes for flights departing from T4S (Non-Schengen and intercontinental destinations. Zone S, connected by train to the main building).

    • 150 minutes if you still have to fill in the Release of Liability Form.

  • Departures from London-Heathrow Airport

    Please report to the Special Assistance area in Zone E (Terminal 5 > Departures) two hours before the departure of the flight. At the desk, they will ask you for the following documents: Release of Liability Form, duly completed and signed; a copy of the ticket; a receipt of payment for the service; and your national ID card or passport.

  • Departures from Geneva

    Minors travelling alone from Geneva must be accompanied to the boarding gate by the person in charge of them, so you will need to ask for a companion boarding pass at the check-in desk. You will also be required to wait until the plane has taken off.

    For all other airports in the network, we recommend that you arrive 60 to 150 minutes before the departure of the flight, depending on the destination. Add another 30 minutes if you have not filled in the Release of Liability Form.

    As the child's companion, you must remain at the airport and be available for contact by phone until take-off.

The journey: on board

The child will board the plane first and will be seated conveniently near the auxiliary crew, who will give them their attention throughout the flight.

On long-haul flights they can enjoy our entretenimiento a bordo system, which includes films, cartoons and audio programmes suitable for children. In any case, the crew will activate parental control.

If your child is under the age of 12, we'll serve them our children's menu on intercontinental flights. If your child is under the age of 12, we'll serve them our children's menu on intercontinental flights. Don't forget to request it when you make your booking or up to 24 hours before the date of travel.

We recommend that you tell your child not to change seats during the flight and to remain seated on arrival until a member of the crew collects them.

The journey: arrival at the destination

On arrival, the minor will disembark last. A member of our assistance staff will accompany them and hand them over to the person authorised to collect them, who will be required to show valid photo ID. Once their details have been checked, they will have to sign the consent form accepting custody of the child.

If the child has checked baggage into the hold, we'll collect it from the arrivals belt.

If the child is taking a connecting flight in Madrid, our staff will collect them and take them to our Unaccompanied minors lounge, where they will remain in our care until it is time to board their next flight.

If the flight is delayed or cancelled, we will immediately contact the people indicated on the Release of Liability Form. During this time, the child will receive constant assistance and supervision.

Kids service

Children aged 5 to 11

You must book the service if your child is travelling alone or if they are travelling in a different cabin from you. A child is considered to be travelling alone if they are not accompanied by someone who is aged 16 or over.

The service is offered on flights operated by Iberia, Iberia Express and Iberia Regional Air Nostrum. On British Airways flights and IB26XX flights operated by Iberia for LEVEL, all minors under the age of 14 must be accompanied by someone who is aged 16 or over. On American Airlines IB4XXX and IB7XXX flights minors under the age of 15 must be accompanied by someone who is aged 18 or over.

Other airlines may have different rules, age limits and rates, so you should check with them when you make your booking.

Kids service

Young flyers aged 12 to 17

Although we don't consider this age group to be minors (and the service offered is therefore optional, not mandatory), if your son or daughter is travelling alone we can accompany them from the departure to the arrival of their flight, including during transit if any connecting flights are involved. For departures from Italy, the service is mandatory for minors under the age of 14. You can find all the information you need in Documentation and special cases.

The service is offered on flights operated by Iberia, Iberia Express and Iberia Regional Air Nostrum. Iberia does not accept bookings or tickets issued for unaccompanied minors who request this service if their journey involves other airlines, including codeshare flights (IB4XXX and IB7XXX).

On British Airways flights and IB26XX flights operated by Iberia for LEVEL, all minors under the age of 14 must be accompanied by someone who is aged 16 or over. On American Airlines IB4XXX and IB7XXX flights minors under the age of 15 must be accompanied by someone who is aged 18 or over.

The fare applied to the ticket is the same as the one for an adult.

Additional Information

Documentation required for minors

All passengers over age 14 must carry a national ID card or passport.

On domestic flights, minors under the age of 14 are not obliged to carry one of these forms of identification but it will be easier for them to prove their identity if they do carry an ID card or passport.

There is no standard procedure for international flights (European and third countries) but all minors, accompanied or not and regardless of age, will need to carry their national ID card or passport (plus a consent form authorised at a police station if they are travelling alone) and meet the requirements of the country of destination

For further information, please check Documentation required for minors.

Air Shuttle Service

To access the unaccompanied minors service from the website, the minor must be travelling on a flight to/from Madrid/Barcelona. If your child is travelling alone on the Air Shuttle Service, you will need to arrange it directly at our offices at the airport on the date of travel. We recommend that you fill in the Descargo de Responsabilidad Obligatorio in advance to speed up the process.

Adults and minors travelling in different cabins

A child aged 5 to 11 is considered to be travelling alone if they are seated in a different cabin from you and are not accompanied by a person aged 16 or over. In this case, you will need to book the unaccompanied minors service and fill in the Release of Liability Form.

Flights within the United States

Within the territory of the United States children up to 14 years of age are considered minors and they must fly with an accompaniment service.

Minors returning from schools outside Spain

If your son or daughter is studying abroad, we advise you to fill in the Descargo de Responsabilidad Obligatorio and send it to them directly, or through the school, so that the school simply has to sign and stamp it. If the minor arrives at the airport (especially on our flights departing from London or Boston) without this form, duly completed and signed, Iberia reserves the right to deny boarding.

Flights to or from Mexico

All minors who travel alone or accompanied by a third person who is not one of their parents or legal guardian must present a document signed by both parents or by the person who has parental custody or guardianship before a notary or pertinent authority which attests that the minor is permitted to leave the national territory.

When it is a document granted abroad, it should be authorised or apostilled, depending on the case, with a translation (if in a language other than Spanish).

In the specific case of Spain, the police have an authorisation document especially for these cases.

Unaccompanied minors departing from Italy

The Italian authorities require all minors under age 14 to be accompanied at all times by a person aged 18 or over. Italian unaccompaned minors under age 14 (UMNR) must also carry a passport and a sworn statement signed by their parents or legal guardians. This document must be authenticated by the police (Questura) and must include the name of the airline with which the minor is travelling.

And remember

  • There is a special regulation for minors.
  • Cots for babies on inter-continental flights.
  • Adapted fares.
  • If you are flying with two minors, don't forget to bring and authorised car seat..
  • Find out about the documentation required to travel with minors.

See how this applies on flights operated by

  • British Airways
  • American Airlines
  • Finnair

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