Flight changes and ticket refunds

Any modification or refund you make online will automatically apply to all passengers listed in the booking:

• Management of the entire booking: If the change or refund affects all passengers equally, you can process it online directly through Manage your booking.

• Individual management: If you wish to change, cancel or void the ticket of one or more passengers individually, you must contact our Customer Service Center so they can process the request.

Please note that if you purchased the ticket through a travel agency, you must contact them directly.

Thanks to our Service Commitment, if you made your booking on iberia.com, via the App or through our telephone contact centre, you can request a refund at no cost depending on when you complete the process:

• During the first 24 hours after making the immediate purchase: You can request it whenever applicable, free of charge, via Manage your booking.

• After 24 hours: Whether a refund is available and any costs will depend solely on your fare. Check the fare conditions in Manage your booking.

If you request a refund by phone, additional service fees may apply.

You can check the status in real time through our refund request tracking by entering the code provided when you processed it.

• If you requested a refund on iberia.com or in the App through Manage your booking: The process is automatic and immediate, and you will receive the amount via your original payment method within a maximum of 30 days (depending on your bank's processing times).

• If you submitted the refund request by phone through our Booking Offices: the initial processing may take between 3 and 7 days. Once the refund has been issued, you will receive the amount via the original payment method within a maximum of 30 days, according to the conditions of your payment provider.

Travel agency: If you purchased the ticket through a third party, you must contact them directly to find out how your refund request is progressing.

At Iberia, we understand every need and assess each individual case involving changes and refunds related to health issues. The general conditions for your situation are:

• Date change due to a cast: You can fly without any issues. If your flight lasts more than 2 hours, the cast must have been applied at least 48 hours beforehand or be split open lengthwise. If you cannot travel on the scheduled date, you can postpone your flight at no cost within the 7 days following the original ticket date.

• Refund due to hospitalisation or death: A ticket refund is approved in the event of your own hospitalisation or the death of a first-degree family member (parents, children, spouse and parents-in-law).

If you have any health condition that prevents you from travelling, contact us through this form attaching the medical report, proof of hospitalisation or the original death certificate together with the document proving the relationship, as applicable.

The management and refund of your additional services are handled according to the type of extra purchased:

• Iberia extras: Such as the option to choose a seat, add checked baggage or special baggage.

  • If you change your flight: We will refund these extras in the form of a voucher for your future trips.

  • If you request a refund for your flight: We will refund these extras along with the ticket amount using your original payment method.

  The "Flexibility à la carte" service is non-refundable, as it is the extra that allows you to make these changes or cancellations.

• Extras with external providers

  • For services managed in advance on the website: You must cancel them beforehand through Manage your booking:

    • Transfers and activities at destination.

  • For services managed directly by the provider:

    • Bag on Board.

    • Travel insurance.

    • Stopover Hola Madrid.

    • Bus&Fly.

    • Train&Fly.

    • AVIS.

    • Assist Card.

Any refund request for tickets purchased with Avios, or with discounts associated with them, will always depend on the fare conditions of the ticket you purchased. You can check these conditions in advance in the section "Your Flights" within Manage your booking and process the refund directly through our Booking offices.

If you have any questions about a Flight + Hotel or Flight + Car package booking made through Iberia Vacaciones, you can email the following address: Vacaciones.iberia@ba.com, bearing in mind that Customer Service hours are Monday to Friday from 09:00 to 18:30 (CET).

If you want to cancel your booking and/or check the associated fees, go to Manage your booking.