Iberia Club programme general conditions

• IBERIA CLUB (hereinafter the Club, Programme or Iberia Plus) offers its Members the possibility of earning Avios and Elite Points when purchasing products and/or services from Iberia and the other Participating Companies and subsequently redeeming them for other products and/or services of such companies. The rules governing the earning of Avios and Elite Points, and the redemption of Avios, shall be subject to the Operating Conditions established by Iberia or by each Partner from time to time (hereinafter the Operating Conditions).

• The Participating Companies or Partners are the entities affiliated with the Iberia Club Programme through a participation agreement. These Companies make certain services available to Members, the use of which may generate Avios and/or Elite Points, or be paid for using Avios. There are no standard conditions for earning or using Avios that apply to all Participating Companies. Members must check the applicable conditions for each product or service offered before taking any action to earn or use Avios.

• Members, or Iberia Club Members, ”, are natural persons aged two (2) years or older who have registered with the Club via the channels made available by Iberia from time to time, having first read and accepted both the General Terms and Conditions and the Operating Conditions for participation in the Club. Legal entities and unincorporated bodies are not eligible to become Members.

  Regardless of the channel used to register for the Iberia Club Programme, in order to complete the registration process, the Member must provide, via their personal account, the details marked as mandatory (which shall in all cases include a contact email address, together with the Member’s first name and surname(s)).

  In order to ensure that Members can properly review and manage their own data, the Iberia Club Programme offers the option to access their profile or personal account via www.iberia.com, the Iberia app or other authorised channels. To do so, Members must log in using their Iberia Club Member number and – on self-service channels – their login password.

• Minors aged between 2 and 18 may become Members provided that their parents, guardians or legal representatives have correctly completed, signed and submitted to Iberia, via our online contact form, the relevant application form for membership of the Club for minors. Submission of this form implies acceptance by the parent/guardian/legal representative of each minor, on their behalf, of the Programme’s General and Operational Terms and Conditions as well as Iberia’s Data Protection Policy.

• The representatives of the minors shall be responsible for the minor’s use of their status as a Club Member, with IBERIA being exempt from any liability in this regard. Once they reach the age of majority, these Members shall retain their status as such, now as adults, unless they notify Iberia of their decision to withdraw from the Club via the contact form provided for this purpose.

• Fraud or Fraudulent Activity/Activitiesrefers to any type of conduct, activity or action intended, either directly or indirectly, to breach or infringe the General Terms and Conditions or the Club’s Operating Conditions, or to abuse them for the purpose of obtaining a benefit for oneself or a third party that is contrary to or inconsistent with those Terms and Conditions, or contrary to the law, and/or to the detriment of Iberia and/or third parties. By way of examples, which are not exhaustive, the following shall in all cases be considered to constitute Fraudulent Activities:

  • Intentionally providing incorrect information, for example, when making a booking for goods or services with the aim of accumulating Avios or Elite Points.

  • Attempting to accumulate Avios or Elite Points for flight segments not travelled by the Member, or which were travelled by a person other than the Member, or which are not valid for earning Avios or Elite Points.

  • Altering personal or other documents in order to obtain Avios or Elite Points improperly, and in general impersonating the identity of other Members with the purpose of improperly obtaining Avios or Elite Points for oneself

  • Altering personal or other documents to obtain Avios or Elite Points improperly, and generally impersonating other Cardholders for the purpose of obtaining Avios or Elite Points for oneself improperly.

  • Selling, exchanging or otherwise receiving consideration for the transfer of Avios, or for the issuance in the name of third parties of tickets, goods and/or services from Iberia or its Partners using Avios or charged to Avios, as well as any other use of Avios contrary to the Programme’s General or Operating Conditions.

  • Using the benefits granted by the Club to Members for the commission of crimes or any other type of unlawful activity.

  • Impersonating a Member, or gaining unauthorised access to their Club account with the intention of causing them harm in any way.

  • Using, or attempting to use, tickets, goods or services from Iberia or other Partners obtained with stolen Avios or by any other fraudulent means.

  • Knowingly taking advantage of another Member’s Fraudulent Activity or Misconduct.

  • And, in general, knowingly benefiting from the Fraud or Misconduct of another Member or any other person.

  Iberia and IAGL reserve the right and authority to audit or investigate, at any time and without prior notice to the Member, his/her Account and/or records with the Club in order to verify compliance with the Programme’s General and Operating Conditions, Iberia’s Conditions of Carriage, or any other applicable terms, conditions and/or regulations. During the course of such an audit or investigation, certain Avios transactions to or from the Member’s Account under investigation, such as the redemption or transfer of Avios, may not be possible.

  In cases where Iberia has suspicions regarding possible Fraudulent Activity, it may, entirely at its own discretion and unilaterally, adopt the preventive and/or corrective measures it deems most appropriate to prevent or minimise the effects of the Fraud or its continuation, including, by way of example only, the following:

  • Blocking, temporary suspension or permanent cancellation of a Club account

  • Blocking, confiscation or cancellation of the Avios balance used for the commission of a Fraudulent Activity

  • Blocking, confiscation or cancellation of the total or partial Avios balance of a Club account

  • Suspension, invalidation/cancellation or blocking of the use or enjoyment of tickets, goods or services obtained through Fraudulent Activity

  • Suspension of the benefits corresponding to a particular status within the Club

  • Cancellation or downgrading of the status level within the Club

  • Loss of Club Member status

  • Expulsion from the Club, with a prohibition on rejoining for a period of up to 10 years.

  The adoption by Iberia and IAGL of any of the above measures shall be without prejudice to, and shall not preclude or replace, the right of Iberia, IAGL, the Partners or any other third party to take such legal action as they deem appropriate to seek compensation for the damages caused by the Member or Members in question. For these purposes, it is expressly stated that Iberia and any of the Partners may claim from the Member responsible for a Fraudulent Activity the full amount of the price of any ticket, service or product purchased in whole or in part through such Fraudulent Activity, together with the reasonable costs and legal fees they may incur in pursuing such a claim.

  Improper Conduct shall include, among other things, the following:

  • Failure to comply with these General Conditions or the Operating Conditions of the Club

  • Failure to comply with the terms and conditions established by any of the Partners in relation to the use of their goods and services, including Iberia’s own Conditions of Carriage or those of its Airline Partners.

  • Obtaining, or attempting to obtain, Avios or Elite Points through Fraudulent Activities.

  • Making improper use of the Club’s benefits and/or privileges.

  • Behaving inappropriately on board an Iberia flight or a flight operated by any of the Club’s Airline Partners, or whilst checking in or boarding any such flights, or whilst using or attempting to use a VIP Lounge. This includes:

    • Being under the influence of alcohol, drugs or other intoxicating substances.

    • Treating Iberia staff or staff of any Partner, their ground handling agents or other passengers on a flight with disrespect, or in an abusive or derogatory manner, or with physical, verbal or any other form of aggression (including threats).

    • Endangering, through your behaviour, the safety of a flight, the crew or passengers, or their belongings and property.

    • Failing to comply with the orders of the flight Captain, or the instructions of the Crew or the Purser.

    • Making false, unfounded or misleading statements that cause, or could cause, a negative impact on Iberia’s reputation or on any aspect of its business, its brands or its services, or its employees and/or representatives.

  In such cases, Iberia may take the same measures against Members who display Improper Conduct as those indicated above for cases of suspected or confirmed Fraudulent Activities.

  Withdrawal from the Programme may be requested by the Member at any time and shall take effect immediately, without prejudice to the restrictions established for this purpose in relation to Family Accounts.

  Iberia Club Account Security: Each Iberia Club account is personal and non-transferable. The number assigned by Iberia to each Member will identify the Member by their full name and personal account number, entitling them to participate in and enjoy the benefits of the Club.

  Upon joining the Club, the customer will be sent a code by email which they must change the first time they use it to access their personal area via the Iberia website or app. This code is temporary, personal and non-transferable, and its purpose is to identify the new Member for the first time.

  It shall be the Member’s responsibility to safeguard and securely retain their identification credentials as a Programme Member, as well as their login details (Iberia Club Member number or contact email address, and password) for their online personal area. During 2026, Iberia will offer Members the option to voluntarily activate a robust authentication system using OTP (One Time Password) for both access and for carrying out important transactions (redeeming Avios, designating beneficiaries, creating Family Accounts, etc.). All Members are advised to activate this service to enhance the security of their Accounts.

• Iberia Club tiers: There are several Iberia Club tiers, depending on the number of flights taken with any Airline Participating Company in the Programme or the Elite Points earned during the period from 1 April of each year to 31 March of the following year. On 31 March each year, card tier status will be updated, taking into account the Elite Points earned for services used up to that date. If a change in card tier status applies, the benefits associated with the Member’s current card tier will cease to apply from 1 April, and the benefits associated with the new card tier will commence from that date.

• Cards: As a general rule, the Cards identifying each Member are virtual and are obtained/made available to each Member via the Iberia App, once it has been downloaded and the Member has authenticated themselves on the device in question. For higher tiers of the Programme and at the express request of the Member in question, physical cards may be issued. In all cases, the safekeeping and use of the Cards in accordance with the Programme Terms and Conditions shall be the responsibility of the Member. In the event of loss, theft or damage to a card, the Member must notify their Iberia Club Service Centre as soon as possible, with Iberia being exempt from any liability for any misuse or fraudulent use that may have been made of the card prior to receipt of such notification.

• Inactivity in the Programme. Withdrawal from the Programme: Continued membership of the Programme, for reasons including the prudent retention of personal data, is conditional upon the Member demonstrating a minimum level of activity within the Programme. For this reason, Iberia may remove from the Programme those Members who, over a period of thirty-six (36) months, have not recorded any activity involving the earning or redemption of Avios in their Account. In any event, after forty-eight (48) months of inactivity, withdrawal from the Programme will take place automatically. Once processed, withdrawal from the Programme will be irrevocable.

• Avios and Elite Points cannot be exchanged for cash or other goods other than those specified by the Programme. Avios and Elite Points cannot be combined with those awarded by any programme other than the Club in which the Partners participate, without prejudice to any agreements between Iberia and other airlines that allow the transfer of Avios between their respective accounts, provided the Member also holds an account with those other programmes.

• The earning of Avios and Elite Points is as a general rule, personal to the Member; that is to say, a Member may only earn Avios and/or Elite Points for products or services consumed directly by the Member themselves. For further information on this matter, as well as any exceptions to this rule, or how to request the crediting of uncredited Avios… please consult the Club’s Operating Conditions, as well as the conditions for earning Avios and/or Elite Points established by each Club Partner and published in the Avios and Elite Points section.

• Given the nature of the Programme, the Member must bear in mind and accept that the information published at any given time regarding Partners, the goods and services available and/or the tables showing how to earn Avios and Elite Points, as well as how to redeem Avios, should be treated as indicative only. Partners are linked to the Club through contracts of a fixed duration, and as these elements form part of such contracts, they may be amended at any time in accordance with new agreements reached with the Partner. Any updates or changes to these terms and conditions will always be published in the “Partners” section of iberia.com.

• The Member shall be entitled to lodge a complaint where, in their opinion, the information regarding their account and/or Avios or Elite Points transactions provided through our channels is incorrect, or where any of the Participating Companies has unduly refused to award Avios and/or Elite Points or other benefits. In all such cases, Iberia’s liability shall be limited to rectifying the error as soon as the Member provides conclusive proof of their entitlement to the Participating Company with which they contracted the service. The Member must always retain a copy of the documentation sent to the Participating Company in support of their claim. Please refer to the Operating Conditions to find out more about the circumstances in which a claim may be made, as well as to whom to make the claim and the procedures established in each case. Iberia shall only be liable and shall guarantee to the Member the crediting of Avios and/or Elite Points that were not credited at the time in accordance with the applicable conditions in each case.

  Iberia shall not be liable for any claims arising, directly or indirectly, from the relationships (whether contractual or otherwise) between Members and the Participating Companies in the Programme regarding the use/purchase of services/products from such companies, regardless of whether such a relationship arose in connection with a transaction involving the earning or use of Avios and/or Elite Points.

• A monthly expiry process will be carried out on the total Avios balance held in the accounts of those Members who have not earned or used any Avios in the last 36 months. For these purposes, transfers of Avios between “The British Airways Club”, “Vueling Club” and Iberia Club, and any other programme that uses Avios as currency, will not be considered transactions, as they do not constitute earning or spending of Avios. Transfers between Iberia Club Members will also not be considered transactions.

  Members, without prejudice to their own responsibility for monitoring and managing their Avios account, will be informed of the expiry date of their balance in their balance and transaction statement when, based on the date of the last transaction in the Iberia Club, there are six months or less remaining before their balance expires.

  In the event of the cancellation of the Iberia Club Programme, Members will be notified of this, and from the date of notification, they will have an additional one (1) month to accrue Avios and Elite Points and three (3) months to redeem all the Avios in their account; from that point onwards, they may not make any claims against Iberia or any company within its group or the Programme’s managing company on these grounds. The Programme shall be terminated without the need for or obligation to give prior notice and without any liability, and the provisions set out above in this section shall not apply if, at any time, circumstances of force majeure or legal requirements arise that prevent its continuation or operation.

• Iberia may amend the structure and operation of the Programme at any time. In such cases, Iberia will notify its customers by email and on its website at least one (1) month in advance of the new operating structure and the date on which it will take effect. If no effective date is specified, the changes shall be deemed to take effect one month after the email is sent and/or the information is published on the website, whichever occurs first. Customers who do not wish to continue in the Programme may redeem all the Avios in their account within three (3) months of the date of notification.

• These general terms and conditions are supplemented by the ‘IBERIA CLUB OPERATING TERMS AND CONDITIONS’ (the “Operating Conditions”), which set out the details of how to earn and use Avios and Elite Points, including the specific provisions applicable to each type of transaction, and which are available in their most up-to-date version at iberia.com. These General Terms and Conditions and the Operating Conditions form a single whole and shall be interpreted and applied in accordance with the laws of the Kingdom of Spain, with the Spanish version taking precedence over any other translations. Customers shall assume the liability arising from the use of the Programme in their respective countries of residence in accordance with the applicable local legislation in each case.

  For any matter arising in relation to the interpretation and application of these General Terms and Conditions and the Operating Conditions, the parties, expressly waiving any jurisdiction that may otherwise apply to them, expressly submit to the jurisdiction of the courts and tribunals of Madrid.

Iberia Club is committed to respecting your privacy and protecting your personal data, in pursuant to the Personal Data Protection Policy published at iberia.com.

General Conditions of the Iberia Club Programme in force until 24 March 2026

The Programme includes both Airline Partners and Non-Airline Partners.

• The group of Airline Partners includes:

  • Iberia Líneas Aéreas de España, Sociedad Anónima Operadora (Iberia), Iberia Express, S.A.U. (Iberia Express), and Air Nostrum Líneas Aéreas del Mediterráneo, S.A. (Iberia Regional/Air Nostrum); jointly and exclusively for these purposes, referred to as the Iberia Group.

  • FlyLevel Barcelona LH, S.L. (FlyLevel)

  • Vueling Airlines, S.A. (Vueling)

  • British Airways Plc. (BA)

  • Airlines of the oneworld alliance.

  • Additionally, any other airlines with which Iberia has entered into a participation agreement in Club Iberia Plus and are published at any given time in the corresponding section of iberia.com.

• The group of Non-Airline Partners includes all brands of goods and services that are not airlines and with which Iberia has participation agreements in the Programme. For these purposes, purchases made through the "Iberia Plus Store" portal will also be considered as a Non-Airline Partner.

• Hereinafter, the Airline Partners and Non-Airline Partners will be referred to collectively as the Partners or the Programme Partners.

By linking the Club Iberia Plus account to the activities carried out both with Iberia and the Programme Partners, two different types of points can be earned simultaneously and independently: Elite Points and Avios.

• Elite Points (or EP) are those points that allow access to and maintenance of the levels of the Club Iberia Plus. Elite Points are earned both by using tickets and/or additional services of Iberia and other Airline Partners of the Programme and by purchasing goods and services from Non-Airline Partners, as established in each case. The determination of the number of Elite Points earned will be governed by the criteria defined for Iberia and each Partner at any given time, as duly published on iberia.com. Not all Partners are eligible to obtain Elite Points. Additional Elite Points may also be obtained through special or promotional campaigns.

• Avios are the points that can later be redeemed for tickets, goods, or services from the Programme Partners. Avios are earned both by using flights, services, and products of Iberia and other Airline Partners of the Programme and by purchasing goods and services from Non-Airline Partners, under the applicable terms and conditions at any given time. Additional Avios may also be earned through special or promotional campaigns. The Avios obtained will be added to the customer's balance, which may be used for the services and products of Iberia and its Partners in which their Programme allows payment with this currency. The earning of Avios from Non-Airline Partners will be established for each Partner as published on iberia.com at any given time.

The earning of Avios and Elite Points is not mutually exclusive: both can be earned simultaneously in a single transaction. To do so, it is a necessary and indispensable requirement: (i) to already be a member of the Club Iberia Plus (Club Iberia Plus Holder); and (ii) to identify as such when making a reservation at the time of check-in for Iberia Group flights and other Airline Partners or when purchasing goods or services from any of the Programme Partners.

The Programme Partners will inform, in each case, which types of services and/or fares generate Avios and/or Elite Points and under what conditions or proportion, according to the expenditure incurred. The number of Avios and Elite Points accrued in each transaction will correspond to the fare or service contracted by the customer, regardless of any additional benefits that the Programme Partners may grant to their customers, such as cabin upgrades, room upgrades, etc.

The Programme Partners shall, in each case, inform participants regarding which types of services and/or fares generate Avios and/or Elite Points, as well as the applicable conditions or proportions based on the expenditure incurred. The amount of Avios and Elite Points accrued in each transaction shall correspond to the fare or service effectively contracted by the customer, irrespective of any additional benefits that the Programme Partners may grant on a discretionary basis, such as class upgrades, room upgrades, or similar enhancements.

In the case of Iberia and the Airline Partners, Avios and Elite Points shall be granted to the Club Iberia Plus Holder whose name appears on the airline ticket or the agreement with the relevant Partner. Accordingly:

• When a flight reservation is made for multiple passengers, each Club Iberia Plus Holder shall receive the Avios and, where applicable, Elite Points corresponding to their individual ticket, regardless of who made the payment for the reservation or purchase. If any of the passengers is not a Club Iberia Plus Holder, they shall not receive Avios or Elite Points for that reservation.

• As an exception to the foregoing, vacation packages that include flights, hotel accommodations, or car rentals, among other services, purchased through Iberia.com via the Partner BA Holidays for trips departing from Spain, shall allow the Club Iberia Plus Holder making the payment for the package to earn Avios and, where applicable, Elite Points for the total purchase amount. This accrual shall be independent and additional to the Avios and Elite Points that each passenger may earn for the specific flight/air ticket purchased within such package.

For flights marketed or operated by the Iberia Group, the crediting of Avios and Elite Points shall occur 24 hours after the completion of the flight. For all other Programme Partners, the crediting of Avios and, where applicable, Elite Points shall be carried out in accordance with the procedure established by each respective Partner whose services have been used.

The automatic recording of Avios and Elite Points shall be guaranteed only if the Programme membership has been duly verified and recorded in the reservation. In the case of Airline Partners, such recording shall be ensured upon prior identification as a Club Iberia Plus customer during the flight reservation or check-in, by presenting the Club Iberia Plus membership card.

For flights operated by airlines of the Iberia Group or Vueling, where the Club Iberia Plus Holder has not identified themselves as such at the designated times, they may still request the recording of the corresponding Avios and, where applicable, Elite Points exclusively through the "Unrecorded Avios" form available in the Holder’s personal account area, provided that the request is submitted within six (6) months following the flight date.

For requesting the crediting of flights operated by other associated airlines, the passenger must submit images of the boarding passes along with a copy of the electronic ticket through the designated form.

To request the crediting of Avios and/or Elite Points for services contracted with Non-Airline Partners, the Club Iberia Plus Holder must contact the relevant Partner directly and provide documentary evidence of the transaction, such as a copy of the hotel invoice or proof of purchase for the goods/services in question issued in the name of the Club Iberia Plus Holder, a copy of the vehicle rental agreement, or similar supporting documents.
In most cases, the specific conditions applicable to each Programme Partner may be consulted on iberia.com.

Exceptionally, new Club Iberia Plus Holders may request the retroactive crediting of Avios and, where applicable, Elite Points for flights operated by Airline Partners that qualify for accrual, provided that such flights were taken within three (3) months prior to the enrolment date in the Programme. Additionally, for purchases of goods and services with Non-Airline Partners, retroactive crediting can be requested for transactions made up to one (1) month before the enrolment date.

Services obtained with Avios (whether fully redeemed with Avios or partially paid with Avios and money) and, in general, any operation involving the use or redemption of Avios, will not generate Avios or Elite Points. Furthermore, such transactions will not count towards the minimum flight requirements for maintaining or upgrading the Club Iberia Plus membership levels.

However, if a ticket is purchased with a discount in exchange for Avios, the corresponding flights will generate Avios and Elite Points and will count towards the required flights for upgrading or maintaining the Club Iberia Plus membership level.

Under no circumstances will Avios or Elite Points be accrued for airline employee discount tickets, special travel agent fares, or fares derived from commercial agreements.

Iberia and the Programme Partners reserve the right to exclude certain fares, products, and/or services from Avios and/or Elite Points accrual, according to the exceptions published at any given time in the relevant sections of iberia.com.

Iberia also reserves the right to modify the conditions of the Programme, including rules regarding the accrual and redemption of Avios and Elite Points, as well as the rights and obligations of the Club Iberia Plus Holders.

For redemption purposes, Avios earned through the services of any Programme Partner will have the same nature and, therefore, the same value among themselves.

Tickets issued are personal and non-transferable.

Services redeemed with Avios can only be issued in the name of:

• The Club Iberia Plus Holder.

• The frequent accompanying beneficiaries designated: these beneficiaries can be added or removed by the Club Iberia Plus Holder at any time, but exclusively through the personal area of the Holder on iberia.com.

• The Holder's travel companion: this is the person who, having booked and issued their ticket simultaneously with the Holder, flies with them on all segments of the trip (round trip).

The issuance of a service redeemed with Avios can be carried out through iberia.com or any other means enabled by Iberia, or, where applicable, by the Participating Companies.

The Club Iberia Plus Holder is directly responsible for paying airport taxes and any other fees incurred as a result of transactions involving Avios. Additionally, tickets redeemed with Avios may be subject to an operator fee. The issuance of a ticket redeemed with Avios is subject to the availability of sufficient Avios in the Club Iberia Plus Holder’s account and to the availability of reservable seats with Avios on the selected flight.

Avios can only be redeemed according to the conditions established at any given time with the Programme Partners. In the case of the Club Iberia Group and other Airline Partners, different fare classes allow Avios redemption under varying conditions, such as Vueling Fare, Basic Fare, Comfort Fare, Premium Enonomy Comfort Fare and Business Comfort Fare."Redemptions of tickets with Avios for Iberia Group flights will be exclusively on tickets issued with Iberia’s ticketing code (075 ticket code).

Tickets redeemed with Avios may only be issued for flights operated by Vueling under Iberia's flight code, subject to the applicable Avios redemption table in force for the Vueling Fare.

The reservation and issuance of tickets redeemed with Avios for flights operated by Vueling under Iberia’s flight code will be immediate, and all reservations will function as independent bookings, even when connected flights operated by Iberia are included. Any applicable service fees and other charges will be accounted for separately by Vueling.

Travel involving tickets issued with Avios that include flights operated by Iberia Group airlines in combination with flights operated by certain oneworld alliance Partners or any other Airline Partner of the Programme, or exclusively with any other Airline Partner of the Programme, shall be subject to the conditions established at any given time with such Partners. These conditions can be consulted on iberia.com. The validity of a ticket shall be a maximum of one (1) year from the date of issuance. Tickets redeemed with Avios that are lost, stolen, or destroyed shall be treated in the same manner as paid tickets. Compensation for delays, cancellations, involuntary downgrades, or denied boarding for passengers holding tickets redeemed with Avios shall be governed by the applicable regulations in force at the time, as established for passengers holding paid tickets.

Iberia and other Partner Airlines reserve the right to establish, at any time, a limited quota of seats available for the issuance of tickets redeemed with Avios.

For travel undertaken with Avios when flights include airlines belonging to the oneworld alliance (either Iberia and one or more oneworld airlines, or two or more oneworld airlines other than Iberia), the only requirement is that the point of departure and the final destination must be the same (up to eight flight coupons may be included). If multiple intermediate points are required to reach the final destination, such points may differ.

Tickets that include a segment operated by a oneworld airline and/or under bilateral agreements do not allow for changes or refunds. In the case of itineraries including flights operated by Iberia, Iberia Express, or Iberia Regional/Air Nostrum, a route change may be permitted, provided that no flight segment (coupon) of the ticket has been used. Such a change will be carried out by cancelling the existing ticket and issuing a new one. Notwithstanding the foregoing, the Programme reserves the right to introduce special classes of tickets redeemed with Avios, in which route changes, cancellations, or other modifications will not be permitted, as specified in the applicable redemption table. The conditions applicable to each ticket redeemed with Avios shall be kept up to date on iberia.com.

Flight reservations and issuance of tickets with Avios can only be made via iberia.com or any other means enabled by Iberia.

The issuance of a ticket redeemed with Avios for flights operated by Iberia, Iberia Express, Iberia Regional/Air Nostrum, or any other Airline Partner may be carried out through iberia.com or any other means authorized by Iberia.

At Iberia Sales Offices, tickets will only be delivered to the customer or an authorized person upon verification of their Avios balance and signature of the corresponding receipt.

When presenting at check-in with a ticket redeemed with Avios, the customer or beneficiary must provide a valid identity document issued by their country of nationality if required by the check-in agent.

Failure to provide sufficient identification will prevent boarding on the flight.

1. Nature and purpose of the Family Account

The Family Account is a feature of the Iberia Club Programme related to the use of Avios that allows certain account holders (specified in Point 2) to pool the individual balances of up to seven (7) members in order to facilitate the joint use of Avios to purchase Iberia tickets and/or other services available at any time in accordance with the applicable General and Operating Conditions.

The Family Account is a mechanism for the joint use of Avios, not the transfer of Avios. Each member therefore retains individual ownership of the Avios assigned to their Iberia Club account, without prejudice to the provisions on joint redemption described in this Section.

2. Requirements for the creation of a Family Account

a) Iberia may modify the configuration of the minimum tier at any time for operational, commercial or risk management reasons. Any such modification will be announced with due notice, as per the General Conditions, except for reasons of security or fraud.

b) The member who creates the Family Account will become its Primary Account Holder once the first guest accepts the invitation sent through the channels provided. The role of Primary Account Holder does not grant additional privileges over the other members of the Family Account, beyond those described in Point 6.

3. Composition of the Family Account

a) A Family Account may comprise up to seven (7) Iberia Club members, with no age limit.

b) Members may be adults or minors. The inclusion and administration of the latter must be conducted in accordance with the rules applicable to minors in the Iberia Club.

c) All members must have an active Iberia Club account.

4. Inclusion of members

a) The inclusion of members will be carried out exclusively by invitation sent by the Primary Account Holder from their private area.

b) The Family Account will be deemed created when the first guest accepts the invitation, at which point the sender will become the Primary Account Holder.

c) As a verification mechanism, each invited member will be required to enter the Primary Account Holder's date of birth during the invitation acceptance process. The Primary Account Holder will therefore have to provide their date of birth to create the Family Account.

c) Iberia may establish, at any time, a period of up to seven (7) days from the acceptance of the invitation, during which the new member will remain in "pending" status and will only be able to use their individual balance without access to the pooled Family Account balance. Iberia reserves this right expressly for operational and fraud prevention reasons.

(e) All members will receive a notification when a new member joins, indicating their basic identification details.

5. Minimum membership period

Each member must remain for a minimum of twelve (12) months after joining the account, after which time they may request cancellation of their membership through the website.

6. Powers of the Primary Account Holder

a) Add or remove members from the Family Account, respecting the minimum membership periods.

b) Dissolve the Family Account by disassociating each of its members.

The other members may not request the removal of any other member, except in their capacity as legal representatives of minors.

7. Membership cancellation

a) Non-primary members may request cancellation of their membership for justified cause through the established channels.

b) When a member cancels their membership, all the other members will be notified by email, indicating, at least, the full name and the Avios balance of the departing member. The departing member's balance will no longer form part of the Family Account.

c) After leaving a Family Account, the member who disassociates their account will keep the individual balance of Avios that they had at the time of leaving the account.

8. Death or membership cancellation of the Primary Account Holder

a) In the event of the death or membership cancellation of the Primary Account Holder, the adult members must appoint a new Primary Account Holder within three (3) months.

b) If they fail to do so, the Family Account will be dissolved.

9. How the Avios balance works

a) The Avios earned by each member will be recorded individually.

b) For redemptions made from the Family Account, the balance will be deducted proportionally from the individual balance of each member at the time of redemption.

c) Any member may redeem Avios from the Family Account, regardless of who earned them.

d) A notification will be sent to all members each time Avios are used, identifying the person who used them and basic information about the transaction.

10. Using Avios for bookings

For bookings using Avios, tickets may be issued to anyone, whether or not they belong to the Family Account.

The pooled Avios balance in the Family Account may be used to purchase any ticket marketed through Iberia.com, regardless of the operator airline. This pooled balance can also be used to book experiences and products of associated brands (hotels, cars, activities, etc.), Global Currency Balance, Donate Avios, Vueling Wallet and Maridae, but not to transfer Avios, for which purpose the individual balance will be used.

If Iberia detects fraudulent use of the Family Account balance, it reserves the right to restrict the use of those Avios to members of the Family Account.

11. Expiry of the balance

a) The expiry of Avios will be individual for each member, in accordance with the general rules of the programme.

b) If there is at least one member with Plata tier or higher who has earned or redeemed Avios in the last 36 consecutive months, the balance of the remaining members will not be subject to expiry as long as this circumstance remains the case.

12. Access to account information

All active members will be able to access the status of the Family Account in their private area, including:

• Transactions

• Individual and total balances

• Minimum information about transactions made by other members against the pooled Avios balance.

13. Cancellation of the "Family Account" product

Iberia may suspend or cancel the functionality of the Family Account at any time for operational, commercial or security reasons, in accordance with the general rules for modifications to the programme. To the extent of its possibilities, Iberia will announce such modifications in advance.

In the event of cancellation, the Family Account will be automatically dissolved and each member will maintain their individual account with the Avios balance assigned to them at that time.

14. Fraud prevention

Iberia may apply additional control measures, including the establishment of the "pending" period mentioned in Section 4, time limitations and additional verification requirements, if it detects risk patterns, misuse or possible fraudulent activities.

15. Other provisions

In all matters not expressly regulated in this Section, the other General Conditions of Iberia Club and the Iberia Data Protection Policy will apply.