Complaints

Our Customer Service Centre receives, analyses and answers customers' complaints

Our call center is facing a high volume of queries related to COVID-19. In order to avoid unnecessary waiting time and to offer you the best service, please review the following information where you can check the options available depending on the dates of your trip before contacting us or going to our offices or the airport.
See Flight flexibility due to the evolution of the Coronavirus

Reason for your claim

Claim type
Booking details

Booking details

Proof request

Reason for the request a proof.

Type of request
Check the status of your incident
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