Assistance dogs

Accessible Iberia

Animales asistencia

 

An assistance dog is one that has been individually trained by a recognised training centre to perform tasks for the benefit of a person with a disability or with another assimilated medical condition, whom it accompanies and to whom it is permanently linked.

Assistance dogs recognised by Iberia

We consider the following to be assistance dogs, provided you supply a certificate proving this status:

  • Guide dogs that help people who are blind or visually impaired.

  • Service dogs that support people with a physical disability.

  • Hearing dogs that assist people with impaired hearing, alerting them to certain sounds and their source.

  • Medical response dogs that assist people who suffer from diabetes, epilepsy or other medical conditions that can cause loss of consciousness or sensory disconnection.

  • Dogs for people with autism spectrum disorders.

  • Rescue dogs fully trained to work with government security forces that are accompanying a rescue team, wearing the appropriate harnesses and travelling without occupying a seat.

  • Dogs in the process of training with a sufficient level to behave appropriately on board, provided they are accompanied by their trainer and have an original certificate issued by the training centre for which they provide services.

Therapy or emotional support dogs

  • Therapy or emotional support dogs are NOT considered to be assistance dogs and are therefore subject to the same acceptance conditions as those for pets.

Read more

How do I request this service?

 

To travel with your assistance dog free of charge on board any of our flights, you must:

  • Inform us when you buy your ticket that you will be travelling with your assistance dog, either through our Booking offices or through the website when you make your booking. If you don't inform us at the time of purchase or booking, you must do so at least 48 hours before the departure of the flight so that we can confirm that everything is in order to travel with your dog.

  • Prove that your dog is an assistance dog and that you are its user.

  • Meet the requirements related to documents, health conditions and control of your dog on board.

  • Ensure that your assistance dog behaves appropriately on board.

If you do not fulfil any of these requirements, the carriage of your dog will be subject to the conditions established for the Transport of pets.

Iberia flights to/from the USA are subject to special rules and criteria based on US federal laws governing service animals, amended in 2021:

  • At Iberia we define an assistance dog as any dog, regardless of its race or type, that has been trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability. In these cases, we allow a maximum of two dogs per person.

  • You must inform us at least 48 hours before the departure of your flight that you are travelling with your assistance dog, through our Booking offices.

  • You must submit a form approved by the US Department of Transportation. This document must attest to the dog's training and behaviour on board. For flights over 8 hours, you must also state that your dog will not to relieve itself and that you assume responsibility for this matter.
    Download this form and complete and sign it for presentation to our airport staff before you board.

See how it applies to flights operated by

  • British Airways
  • American Airlines
  • Finnair
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