Complaints
Our Customer Service Centre receives, analyses and answers customers' complaints
Our call center is facing a high volume of queries related to COVID-19. In order to avoid unnecessary waiting time and to offer you the best service, please review the following information where you can check the options available depending on the dates of your trip before contacting us or going to our offices or the airport.
See Flight flexibility due to the evolution of the Coronavirus
Personal assistance
- Iberia offices You'll always find us near to you
- Iberia Baggage Customer Services If you want to check the current status of the search we're performing
- Lost objects Find out how to reclaim an object left at the airport
- Iberia Connects Find out the latest updates for your flight via SMS or email
- Personal data request Request, change or restrict access to your data.