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Complaints

Our Customer Service Centre receives, analyses and answers customers' complaints

Our call center is facing a high volume of queries related to COVID-19. In order to avoid unnecessary waiting time and to offer you the best service, please review the following information where you can check the options available depending on the dates of your trip before contacting us or going to our offices or the airport.
See Flight flexibility due to the evolution of the Coronavirus

Reason for your claim

Claim type
Booking details

Booking details

What is the booking code?
What is the electronic ticket number?
Proof request

Reason for the request a proof.

Type of request
Check the status of your incident

Personal assistance

Are you sure you want to cancel your request?

If you cancel your request, we'll delete all the details you have supplied.

Are you sure you want to cancel your claim?

If you cancel your claim, we'll delete all the details you have supplied.

An error has occurred

We were unable to retrieve your contact and flight details to automatically complete your complaint. Please check and if necessary correct the booking code details (PNR) and/or ticket number (TKT number) you entered. Thank you.

An error has occurred

Sorry, but we still cannot retrieve your contact and flight details to automatically complete your complaint. Please check and if necessary correct the booking code details (PNR) and/or ticket number (TKT number) you entered. Thank you.

An error has occurred

We were unable to validate the PIR entered. Please try again by checking and correcting the PIR entered. Thank you.