Complaints about service

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Reason for your claim

Claim type

Reason

PIR

Date

Today:

Booking details

Booking code

What is the booking code?

Ticket number

What is the electronic ticket number?

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Passenger details

First name

Surname

Telephone number

Iberia Plus number

Country of residence

Identification document

Document number

Flight details

Booking holder
Indicate the flight on which the incident occurred (you can only select one segment of the booking)

Origin

Destination

Flight

Date

Today:

Cabin

Contact details

Same contact details as for the booking

First name

Surname

Telephone number

Preferred contact method

Additional information

Comments (optional). 1,500 characters max.

Attach files

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IBERIA L.A.E. S.A. Operadora, Sole-Shareholder Company (hereinafter “Iberia”) with registered address at calle Martínez Villergas 49, 28027 Madrid, Spain, is the data controller.

Your data will be processed to manage and settle requests and claims, according to the contract.

The recipients are companies of IAG Group, to which IBERIA belongs.

The user can revoke his/her consent at any time, and exercise all rights of access, to object, data portability, rectification, restrict processing and erasure.

You can read more about the information herein by visiting our Privacy Policy.

Proof request

Reason for the request a proof.

Type of request

Booking details

Booking code

What is the booking code?

Ticket number

What is the electronic ticket number?

Passenger details

First name

Surname

Telephone number

Iberia Plus number

Country of residence

Identification document

Document number

Flight details

Booking holder
Indicate the flight on which the incident occurred (you can only select one segment of the booking)

Origin

Destination

Flight

Date

Today:

Cabin

Contact details

Same contact details as for the booking

First name

Surname

Telephone number

Preferred contact method

Additional information

Comments. 1,500 characters max

Please attach the following documentation: ID document

Attach files

You can attach up to three of the following file types (maximum weight of 5 Mb): gif, jpg, png, pdf, doc, docx, xls, xlsx.

Attach a file

Only {numFiles} attachments are allowed

Invalid file

The file you are trying to attach has been added

The maximum size permitted has been exceeded

Debe adjuntar al menos un fichero.

IBERIA L.A.E. S.A. Operadora, Sole-Shareholder Company (hereinafter “Iberia”) with registered address at calle Martínez Villergas 49, 28027 Madrid, Spain, is the data controller.

Your data will be processed to manage and settle requests and claims, according to the contract.

The recipients are companies of IAG Group, to which IBERIA belongs.

The user can revoke his/her consent at any time, and exercise all rights of access, to object, data portability, rectification, restrict processing and erasure.

You can read more about the information herein by visiting our Privacy Policy.

Complaints

Our Customer Service Centre receives, analyses and answers customers' complaints

Reason for your claim

Booking details

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Passenger details

Flight details

Contact details

Additional information

Attach files

Reason for the request a proof.

Booking details

Passenger details

Flight details

Contact details

Additional information

Attach files

Personal assistance

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Reason for your claim

Booking details

You may also be interested in

Passenger details

Flight details

Contact details

Additional information

Attach files

Reason for the request a proof.

Booking details

Passenger details

Flight details

Contact details

Additional information

Attach files

Personal assistance

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