If you have an Iberia ticket for a flight between 1 March and 31 may, we offer you the opportunity to exchange it for a voucher worth the same amount to be used for a flight on a later date.

The voucher will remain valid until 31 march 2021, and there are no restrictions regarding travel dates or destinations. You can even spend them on more than one flight. To request a voucher, please fill out and send us this online form.

Changes of your ticket are also allowed for travel before 31 March 2021 with the following exceptions: 30 April-2 May; 1 July-15 August; 9-12 October; 4-9 December; 19 December-10 January; and 24-31 March 2021. To change your tickets, contact your travel agent or our call center. We are now receiving a huge volume of calls, so please use the call center only to change flights due to take place within the next 24 hours. Thank you for your understanding.

If your flight has been canceled and you prefer not to fly and request other alternatives for exchange or refund, please do not hesitate to contact your travel agency contact us through our usual customer service telephone numbers. In this case, please note that due to current circumstances, our call center may experience delays both in handling your call and in handling your refund.

Due to restrictions imposed by Spanish regulations in relation to the situation caused by COVID-19, we inform you that from 00:00 hours on 23 March 2020, the authorities will only allow entry into Spain if you can prove what:

1. 1. You are a national of Spain
2. 2. You are a national of a European Union Member Country or Schengen Associated Country and, in addition:

   1. 1. you are going directly to your place of residence; or

   2. 2. You are in one of the following categories: (1) Cross-border workers, (2) health or elderly care professionals on their way to work, (3) personnel engaged in the transport of goods, (4) personnel in the exercise of their work, (5) flying personnel required to carry out commercial air transport activities, (6) diplomatic, consular, international organisation, military personnel and members of humanitarian organisations, in the exercise of their duties; (7) Travelling for imperative family reasons duly accredited; or (8) Travelling for reasons of force majeure or necessity, or whose entry is permitted on humanitarian grounds which must be documented.
3. 3. Even if you do not have Spanish or European Union nationality:
   1. 1. You are resident in the European Union or a Schengen Associated State and you are going directly to your place of residence or
   2. 2. You are a holder of a long-stay visa issued by a Member State or a Schengen Associated State and you are on your way there, or
   3. 3. You are in one of the following categories: (1) Cross-border workers, (2) health or elderly care professionals on their way to work, (3) personnel engaged in the transport of goods, (4) personnel in the exercise of their work, (5) flying personnel required to carry out commercial air transport activities, (6) diplomatic, consular, international organisation, military personnel and members of humanitarian organisations, in the exercise of their duties; (7) Travelling for imperative family reasons duly accredited; or (8) Travelling for reasons of force majeure or necessity, or whose entry is permitted on humanitarian grounds which must be documented.

Please note that if you cannot provide sufficient evidence in the opinion of the Spanish authorities of any of the above circumstances, your entry into Spain may be denied and you may be returned to the place of origin of your flight.

Some countries have introduced additional measures to mitigate the spread of coronavirus.

For the latest travel advice, please visit the Ministerio de Sanidad website. The website of the International Air Transport Association (IATA) has a list of the countries that have imposed travel restrictions.

• Entry bans for citizens or visitors of Spain:
  Argentina, Saudi Arabia, Barhein, Denmark, Cayman Islands, Cambodia, Qatar, Cyprus, North Korea, El Salvador, Slovakia, USA, Philippines, Guatemala, India, Italy, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Lebanon, Lithuania, North Macedonia, Maldives, Malta, Morocco, Marshall Islands, Micronesia, Montenegro, Nepal, Oman, Paraguay, Peru, Poland, Czech Republic, Republic of Kiribati, Solomon Islands, Samoa, Singapore, Sri Lanka, Trinidad and Tobago, Turkey, Turkmenistan, Ukraine, Uzbekistan, Venezuela, Vietnam.
• Other restrictions for citizens or visitors of Spain:
  Australia, Austria, Azerbaijan, Belgium, Belize, Benin, Belarus, Burma, Bosnia and Herzegovina, Bulgaria, Burundi, Cameroon, Colombia, Chile, China, Comoros Islands, South Korea, Costa Rica, Cuba, Croatia, Dominica, Ecuador, Egypt, Slovenia, Estonia, Gabon, Georgia, Germany, Guinea, Haiti, Honduras, Hong Kong, Indonesia, Japan, Kenya, Laos, Liberia, Mali, Malaysia, Mauritania, Mozambique, Namibia, Nauru, Niger, Norway, New Zealand, French Polynesia, Russia, Romania, Senegal, Somalia, South Africa, Sudan, Switzerland, Thailand, Tonga, Tunisia, Uganda, Uruguay, Vanuatu.

We are adhering promptly and strictly to the instructions and recommendations that are issued by health authorities.
Since 31 January all our aircraft carry equipment to deal with any passenger who may show suspicious symptoms during a flight, minimising risk to other passengers and to crew members.
Our cabin crews are well-trained in the protocols to be followed in such cases.
In addition, we have implemented enhanced cleaning and complete disinfection of all our aircraft as a precaution. We are using an approved chemical that is proven to kill viruses and germs, leaves a long-lasting protective coating against new contamination of viruses, bacteria and fungi on surfaces.

The cleaning process includes a comprehensive wipe down of all surfaces — from windows, tray tables, seat back screens, armrests, seats, in-seat controls, panels, air vents and overhead lockers in the cabin, to lavatories, galleys and crew rest areas.

We advise our passengers and employees to wash their hands frequently with soap and water, in keeping with health authority recommendations. Disinfectant gels may also be used.
The World Health Organisation (WHO) website is the place to find reliable information about the outbreak and the most effective way to prevent contagion.