Latest update of our flights
Flight updates due to the evolution of Coronavirus
Due to COVID-19 and the restrictions applied by certain countries, we're extending our flexible fare policy to flights operated by Iberia, Iberia Express and Iberia Regional Air Nostrum. You can find the details below. We're offering you the option of requesting a voucher for the ticket amount through Booking Management.
If you booked through an agency, please contact them directly.
In view of the rapidly changing situation, which may cause disruption to flights, times and other arrangements, we advise all customers to check Booking Management to find out whether their flight has been affected.
Flights to/from any destination in the Iberia Group network
Customers affected by any of the following circumstances less than 15 days before departure can change the date of their flight free of charge or get a refund in the form of a voucher to swap for tickets and services in the Booking Management section of our website:
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New entry restrictions have been established at your destination
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You are affected by the sudden introduction of compulsory lockdown or quarantine measures at your destination that cannot be avoided by testing negative for COVID-19 just before travelling
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You are suddenly subject to lockdown or quarantine measures in your place of origin (lockdown imposed for your region, province, town or hospital zone; a household member tests positive for COVID-19, etc.)
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You yourselves test positive for COVID-19
All you need to do is request it on our website [in Manage Your Booking] before check-in closes for the flight you are not going to be able to take. Alternatively, you can contact Customer Services to explain the reason why you can't travel.
Vouchers provide maximum flexibility because there are no date restrictions and they can be used for one or more flights until the balance has been used up. You can request your voucher from Booking Management.
Benefits of requesting a voucher:
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No waiting. Easy online request process.
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The voucher can be used once or as many times as you want until you've spent the full amount.
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You have 14 months from the date of issue to use it.
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The voucher is non-nominative so you can use it to buy a ticket for someone else.
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Valid for any direct flight or any connecting flight where at least one of the routes is operated by Iberia, Iberia Express or Iberia Regional Air Nostrum.
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To fly whenever you want.
Changes are also permitted with the following exceptions: not valid for flights from 4 to 9 December2020, from 19 December 2020 to 10 January 2021; and from 24 March to 10 April 2021. To make these changes, please contact your travel agency or submit your request through Booking Management.
The above change and voucher refund options do not affect any other refund alternatives that apply to situations where you are unable to travel due to force majeure. In these cases, all requests must be submitted through our usual customer service channels.
COVID-19 measures
Discover all the COVID-19 measures we've implemented so you can plan your trip with confidence.
Flight flexibility due to recent events in Israel
Due to recent events in Israel, our flights to/from Tel-Aviv can be affected.
Faced with this situation beyond Iberia's control, if you are flying up to 18th May, 2021 to or from Bogotá on flights operated by Iberia, with a ticket purchased directly through our websites or Serviberia until 13th May, you have the ability to change the dates among 31st May 2021. If you bought your ticket to fly with us through a travel agency, you must consult the agency to modify your booking.
Delay in the start of operations over Rio de Janeiro
Due to the delay in the start of operations over Rio de Janeiro, some of our flights can be affected. Faced with this situation beyond Iberia's control:
If you are flying between 1st July to 29th October 2021 to or from Rio de Janeiro on flights operated by Iberia, with a ticket purchased directly through our websites or Serviberia until 6th May 2021, we will attempt to offer you an alternative dates up to 31st December 2021.
If you bought your ticket to fly with us through a travel agency, you must consult the agency to modify your booking.
Delay in the start of operations of some routes to the United States
Due to the delay in the start of operations of some routes to the United States, some of our flights to/from USA can be affected. Faced with this situation beyond Iberia's control:
If you are flying between 1st to 30th June 2021 to or from San Juan de Puerto Rico, Boston or Los Angeles on flights operated by Iberia, with a ticket purchased directly through our websites or Serviberia until 23rd April 2021, we will attempt to offer you an alternative route or dates.
If you are flying between 1st July to 29th October 2021 to or from San Francisco on flights operated by Iberia, with a ticket purchased directly through our websites or Serviberia until 23rd April 2021, we will attempt to offer you an alternative route or dates.
If you bought your ticket to fly with us through a travel agency, you must consult the agency to modify your booking.
Operational restrictions to fly to Argentina
Due to the flight rstrictions that affect the airport of Buenos Aires, customers with an Iberia operated 075 ticketed issued by 21 April to or from Ezeiza airport who flight up to May 31st, 2021 may rebook to an alternative date up to November 30th, 2021.
Entry and exit requirements for countries
Iberia is doing everything it can to ensure that you can travel with peace of mind and plan your next trip.
We're resuming part of our flight schedule so we want to give you all the details about the entry and exit requirements for each country.
Click here to check whether there are any restrictions you need to bear in mind when planning your trip.