My Avios

You can check your Avios balance and transactions from your private area. Access My Iberia Club and select Avios. Here you will find transactions with a maximum history dating back to 2015 and you can narrow down your search by date range or service categories. If you have any questions, you can submit them through this form.

You can name beneficiaries of your Iberia Club card so that they can enjoy your Avios on any of the Programme's services, without you having to accompany them on flights. You can change them whenever you want and update your list of beneficiaries directly from the private area of iberia.com, in the My profile section, under Frequent companions.

If you do not have enough Avios to use for a trip or service from any partner company, you can buy Avios and quickly top up your balance. As an Iberia Club customer, we offer you the possibility to buy and gift Avios to anyone you wish.

From your personal area in My Iberia Club, in the Manage Avios section, in addition to buying and gifting Avios, you can also transfer Avios from your Iberia Club account to other programme accounts. You can also link your Vueling Club Programme account with your Iberia Club account and get a single Avios balance through My Iberia Club, Link your Iberia Club and Vueling Club accounts.

If you wish to donate Avios, you can find out about the organisations we work with and the work they do on our Solidarity Avios page.

Always use your Iberia Club card for flights or with any of the programme partners to avoid the expiry of your Avios.
In accordance with the Avios expiry rules, your Iberia Club account must show at least one transaction (Avios collected or used) in the past 36 months to avoid losing the Avios you have collected. Transferring Avios (either issuing or receiving) is not considered a transaction.
The system will automatically alert you at least 2 months in advance about the number of Avios that are going to expire. You will also be able to see this in your account statement, which you can check on iberia.com.
Once your Avios have expired, you cannot get them back.

Tickets purchased with Avios for flights operated by the Iberia Group (Iberia, Iberia Express and Iberia Regional Air Nostrum) are refunded in line with the fare and the following conditions through your Iberia Club Service Centre:

• Basic: Changes are allowed before the departure of flight with a penalty of €25/$40 and are non-refundable.

• Economy Comfort: Changes are allowed free of charge before departure of flight and can be refunded up to 24 hours before departure with a penalty of €25/$40. No full refunds or partial refunds for segments not flown are allowed after the flight.

• Premium Economy Comfort: Changes and refunds are allowed up 24 hours before departure with a penalty of €25/$40. No full refunds or partial refunds for segments not flown are allowed after the flight.

• Business Comfort: Changes and refunds are allowed up to 24 hours before departure with a penalty of €25/$40. No full refunds or partial refunds for segments not flown are allowed after the flight.

Tickets purchased with Avios to fly with other airlines belonging to the Iberia Club programme:

• For flights with all other airlines, including those belonging to the oneworld Alliance, refunds and changes are permitted depending on the fare. Check the particular conditions of each ticket at the time of purchase.

• Changes and refunds are not allowed for tickets purchased with Avios for Vueling flights.

For products and services of non-airline partners purchased with Avios, refunds must be processed directly with the partner in question and will depend on their returns policy.

You cannot use Avios to purchase a ticket for babies. If you want to issue a ticket for a child under 2 linked to a booking made with Avios, contact the Iberia Club Service Centre.

Avios is the name of the global loyalty currency of the Iberia Club, Executive Club and Avios Travel Rewards programmes.

Sign in as an Iberia Club card holder every time you fly with Iberia or book services with any of the programme partners. That way you'll collect Avios to redeem for flights, hotel stays, car rentals and other services.

There are over 90 partners associated with the Iberia Club programme, and you can collect and spend Avios with all of them.

• Discover how redeem your Avios to fly or in other products from our partner brands.

• Book flights for you or for whoever you want, in exchange for your Avios; combine them with money if you do not have enough; or also, use them to deduct part of the amount during the purchasing process. In this last case, you will also earn Avios for the net euros spent (excluding taxes and fees).

• Redeem your Avios for hotel stays and car rental.

• You can buy and gift Avios to any user who is holder of an Iberia Club card.

• Customise your flight by purchasing a class upgrade using your Avios, provided your ticket fare is Y, B or H and there is availability in the Premium or Business cabins.

• Book your seat in advance using Avios.

If, when checking your Avios balance in your private area in My Iberia Club, you do not see all the Avios or Elite Points credited for the flights or services you have used, please note that for transactions where your Iberia Club number was provided during the booking, the credit will be made within a maximum of 2 months, depending on the operating airline or Iberia Club partner.

If, after this period, your Avios or Elite Points still do not appear in your account, follow these steps to claim them:

* The Iberia Group is made up of Iberia, Iberia Express and Iberia Regional/Air Nostrum.

Maximum time limits for claiming your Avios:

• Flights: You have up to 6 months from the date of your flight to claim your Avios.

• New customers: If you have just registered with Iberia Club, you can claim flights taken up to 3 months before your registration date.

• Non-air partners: You have up to 3 months from the day you consumed or used the partner's service.

You can pay for your purchases with Avios through the flight search on Iberia.com. Once you have chosen your origin/destination and travel dates, the option Pay with Avioswill appear.
You can also access this option through Purchase flights with Avios. Alternatively, call your Iberia Club Service Centre.
Another option is to combine Avios and money. Sign in, go the payment page and select the option of paying part of the amount in Avios. You'll see different amounts and their equivalence in euros. Choose whichever suits you best.

If you belong to a loyalty programme of another oneworld alliance airline, you must book through their website or their Call Centre.

Tickets obtained with Avios do not generate Avios.

The Family Account allows a group of 2 to 7 people (1 account holder and 6 members) to collect and redeem Avios in the same account. Please note that your Iberia Club status and its associated benefits will be maintained, as well as the Elite Points in your account and the policy for maintaining or moving up a status level.
If you are an Iberia Club member and of legal age, you can create a Family Account as the account holder. Log in and go to the Family Account section in My Iberia to select the Create Family Account option. You can send up to 6 invitations to people you trust, provided they have an active Iberia Club or Iberia Kids account. Remember that they cannot belong to more than one Family Account at the same time.
The minimum membership period is 6 months. After this period, any member may ask the account holder to remove them from the account.

If you have any further questions, visit our page of Frequently asked questions about the Family Account.

If you have already purchased your ticket and forgot to include your Iberia Club card, you can add it by accessing your bookings from Manage your booking. In the booking details, under Passenger information, you can add your loyalty card number. You also have the option of adding it during check-in.

Once you have flown, you will need to manage it through My Iberia, select My Iberia Club and then Request uncredited Avios.

Iberia maintains agreements with other airlines through which it sells seats on certain routes operated by those airlines under the IB code. These flights are referred to as "code share flights" and are only eligible for Avios* if operated by a oneworld alliance airline.

If you bought your ticket through iberia.com and the operator is American Airlines, British Airways, Finnair or Vueling, we'll redirect you to their website so you can check in online. If the operator is another airline, you will have to check in at the airport.
Your ticket will state the free checked baggage included in your baggage allowance. For excess weight, additional bags and similar, the baggage regulations of the operating airline will apply.

*Bear in mind that, However, with the exception of Vueling and Level, you can't use Avios to buy tickets for these flights.