Enjoy exclusive products and services again at our Dalí VIP lounge, where we have implemented a set of exceptional measures to protect the health and wellbeing of all our passengers. The Velázquez VIP lounge service has been temporarily suspended but we will be delighted to see you in the Dalí lounge.
Sorry for the inconvenience caused by the Covid-19 situation.
IMPORTANT ANNOUNCEMENT:
Due to the impact of the spread of coronavirus on air traffic, this service is temporarily unavailable. We apologise for the inconvenience.
There is a free pick-up, parking, custody and delivery service at Madrid and Barcelona airports.
Enjoy this service:
3 days for domestic flights with destination Canary Islands or international flights to Europe, Middle East and Africa (except Dakar and Johannesburg).
7 days for flights with destination America, Asia, Dakar and Johannesburg.
Customers flying with round-trip/return tickets, in full fare Business class, on flights operated and/or sold by the Iberia Group (Iberia, Iberia Express and Iberia Regional Air Nostrum).
Customers with the IB Plus Platinum, IB Plus Gold or Iberia Singular cards travelling with round-trip/return tickets on flights operated and/or sold by the Iberia Group, regardless of fare or travel class, including tickets issued with Avios.
Note: None of these benefits apply toOperated by Iberia for LEVEL (IB26XX) flights
By phone (up to 12 hours before your arrival at the airport):
In Madrid: 91 393 73 37 Bookings: 7:00 am to 10:30 pm
In Barcelona: 93 297 13 81 Bookings: 7:00 am to 10:30 pm
Online (up to 24 hours before your arrival at the airport):
In Madrid: mad.parking.vip@aena.es
In Barcelona: vip.aeroportbcn@saba.eu.
When picking up the vehicle, they will request your Iberia Plus Platinum, Gold or Iberia Singular card, as well as boarding passes from flights with Iberia Group.
If you are a Business client, they will request your boarding passes for the flights in Business. If you do not show them, the provider will charge you for the service the corresponding fees.
You have a certain amount of time before your flight departs to get your ticket and check your baggage
A service for finding the objects you left on the aircraft or at Iberia facilities and which were found at any of the stopovers along your route.
Full information and recommendations for organising trips with children and infants with iberia
Cliente Business Iberia
