Before travelling: prepare your luggage

• Correctly identify the luggage with your personal data (name, destination address, email and mobile telephone number) and include personal identification inside the luggage.

• Remove all the labels from previous flights before checking-in.

• Always lock your baggage. If you are travelling to the United States, use a TSA lock to avoid possible damage to your suitcases if they are inspected by security staff. These locks are approved by the Transportation Security Administration (TSA) of the United States and allow the airport authorities to open your baggage without breaking the lock.

• Bring your medication, money, valuable objects and important travel documents in your hand luggage.

• Check the articles that you cannot bring on the airplane.

• In the interior of the luggage you should not transport fragile, perishable or valuable articles such as jewels or money. According to international regulations, airline companies do not cover accidents involving these articles which result in loss or damage.

• Ensure that nothing is protruding from your luggage to make sure it doesn't get stuck on anything and that the bag is well closed.

• If you want to wrap your baggage in plastic, most airports offer this service in the departures area, before you reach the check-in desks. For more information about baggage wrapping at Spanish airports, please visit the AENA website.

After travelling: incidents with your luggage

We put our utmost care and interest so that your luggage reaches you without any problem, but occasionally an incident occurs: adverse weather conditions, improper handling, technical problems in the airport systems or if the identifying label breaks causing damage to a piece of the equipment or delays in its arrival to the destination airport. There may be multiple causes for these delays and we try to resolve issues as quickly as possible.

Below we explain what to do if you find yourself in this situation:

• Go to the desk at the airport's arrival lounge.

• Fill the Property Irregularity Report (P.I.R.) always before leaving the hall.

• Baggage searches will be undertaken using a global system that we and another 160 airlines are members of to find lost baggages withing 25 hours in most cases.

• See the Iberia Baggage Telephone Customer Service Centre if you have any further questions in this regard.

Tips:

• Check your baggage carefully in the reclaim area before you leave the airport. That way you will avoid taking someone else's baggage by mistake or will be able to make a claim if you discover any damage.

• Always keep the documentation of your trip as well as invoices for costs directly related to the incident.

• There are additional travel insurance policies that you can sign up if you consider it appropriate.