Before travelling: prepare your baggage

• Label your baggage with your personal details (name, destination address, email and mobile telephone number) and put some personal identification inside it as well.

• Remove all labels from previous flights before you check in.

• Always lock your baggage. If you are travelling to the United States, use a TSA lock to avoid possible damage to your suitcases if they are inspected by security staff. These locks are approved by the Transportation Security Administration (TSA) of the United States and allow the airport authorities to open your baggage without breaking the lock.

• Put medication, cash, valuables and important travel documents in your hand baggage.

• Check the articles that are not permitted on board the aircraft.

• Never put fragile, perishable or valuable items like jewellery or cash in your baggage. In keeping with international regulations, airlines do not cover any incidents that may result in the loss or damage of these items.

• Make sure that your baggage closes properly and that there is nothing protruding to prevent snagging.

• If you want to wrap your baggage in plastic, most airports offer this service in the departures area, before you reach the check-in desks. For more information about wrapping your baggage at Spanish airports, please check the AENA website.

And remember, your help is crucial

Because on board, it all mounts up… Did you know that by reducing the weight we carry we also reduce fuel consumption and CO2? We therefore select light, sustainable products to carry as little weight as possible. We strive to protect the environment by eliminating all unnecessary items and collaborating with recycling programmes for the waste generated on board.…

We encourage you to join in these initiatives with a few small actions:

• If you can, download your boarding pass to your mobile phone.

• Use Press Reader on the Iberia app to read digital versions of newspapers and magazines. Thanks to digital press, we have reduced paper on board by 640 tonnes and cut CO2 emissions by 615 tonnes.

• Use your own headphones on long-haul flights. That way we can cut down on the number we carry, on our fuel consumption and on the electronic waste generated by these single-use devices.

• We also encourage you to bring your own bottle of water and reusable cup. The crew will be happy to fill them up for you during your flight, which means you won't need to use a disposable cup. On short-haul flights you'll get €0.50 off if you use your own cup for a hot beverage.

• Remember to empty your bottle before you go through the security control or they will take it off you.

After travelling: incidents with your baggage

We put our utmost care and interest into ensuring that your baggage reaches you without any problem, but occasionally an incident occurs: adverse weather conditions, improper handling, technical issues in the airport systems or the breakage of the identity label can cause damage to baggage or delay its arrival at the destination airport. There are multiple reasons for these setbacks and we strive to resolve them as quickly as possible.

Here is some advice on what to do if you find yourself in this situation:

Tips:

• Go to the desk in the airport arrivals area.

• Make sure you fill in the Property Irregularity Report (PIR) before you leave this area.

• We and more than 160 other airlines use a global tracing system which in most cases enables us to find baggage within the first 24 hours.

• For any questions about this process, please contact the Iberia Baggage Customer Service Centre.

• Check your baggage carefully in the reclaim area before you leave the airport. That way you'll avoid taking someone else's baggage by mistake and will be able to make a claim if you discover any damage.

• Always keep the trip documentation as well as invoices for costs directly related to the incident.

• There are additional travel insurance policies that you can take out if you consider it appropriate.