Ticket changes and returns with Iberia

Information about permitted changes to your ticket and refunds. Discover the options for getting a voucher refund.

Can I cancel my ticket and get a refund?

Book now with Safe and Flexible Flight so you can change your plans if you are affected by any Covid-related issues.

The option to cancel your ticket or get a refund depends on the fare and whether or not you purchased the “Flexible Ticket” option as an extra when you booked your flight. Fares subject to restrictions do not allow refunds or changes, or if they do there is a penalty fee.
If you bought your ticket on iberia.com, you can check the refund terms and conditions in Manage your booking or call (+503) 2113 3412. And if you bought it through an agency, you should contact them.

Important: The ticket management fee is non-refundable.

Can I change the name on a ticket?

Name changes for seat and/or ticket bookings are NOT permitted. We therefore kindly request that when you make your booking you enter your full name exactly as shown on the travel document you will show at the airport on the day of the flight. Otherwise, you may be denied boarding.

How do I get a voucher refund for my ticket and how do I use it?

If your travel plans change because of Covid, you no longer need to worry. Book with peace of mind thanks to our Safe and Flexible Flight service. You will be able to change the date of your flights without a fee or get a voucher refund to swap for tickets and services on iberia.com.

At Iberia we offer different options for changing your flight if your plans change. There are several ways to ensure you have flexibility when you need it. Our new Comfort fare, available for the Economy cabin, includes the option of a voucher refund or free date change. Alternatively, you can add the Flexible Ticket option as an extra to any fare that doesn't automatically include it.

If you already have a voucher and want to use it, just enter the code on the payment page when you buy your new ticket. For more information about this or any matter, please check our Vouchers page. You can also combine several vouchers, check your balance or see the expiry date.

 

Ticket cancellation and refund in the event of death

In general, provided you supply the original death certificate and a photocopy of the Family Book, Iberia will authorise the full refund of a plane ticket in the event of the death of a close relative (parent, child, spouse or in-law) of the ticket holder.

To manage your request, please contact the Booking Service. If your ticket was issued by a travel agency, please contact them.

Loading...