In compliance with the recommendations from the health authorities, boarding will be by row, from rear to front, to maintain the greatest possible distance between passengers and increase your safety.
Boarding by group and priority boarding have been suspended for now. This is a temporary preventive measure.
We recommend that you check in your hand baggage at no extra charge to reduce movements on board.
We are always striving to improve customer experience, and one of the ways we want to do is by making boarding faster. As a result, we've changed the way assign passengers to boarding groups.
We'll call customers who require special assistance and families with children under 2 to board the plane first. Immediately after that, we'll call passengers by group. Each group has a number according to the order of priority for boarding the plane.
You'll find your group number on your boarding pass. Please sit back and relax until we call you. It won't take long.
Iberia Plus Infinita, Platino and Oro, Iberia Singular, oneworld Emerald and Sapphire and Business Class customers.
Members of Iberia Plus Plata, oneworld Ruby, Premium Economy, Air Shuttle and Economy Class customers who have checked in their hand baggage.
Economy Class customers with Optima and Flexible fares.
All other customers.
Please go to the gate promptly and before the time shown on your boarding pass. Remember, certain destinations like the United States, Israel and others have additional security procedures. In these cases, we kindly request that you proceed to boarding as quickly as possible.
Once you reach the gate, wait until your group is called and in the meantime please prepare your documents and boarding pass to show to our staff.
Because of the limited capacity of the overhead compartments on board, we may have to remove a number of cabin bags if there is no space available. In this case, we'll put it in the hold free of charge and you can pick it up from baggage reclaim at the destination airport.
Please check that your cabin bag or personal accessory does not exceed the permitted dimensions of 40x30x15cm. Remember, you must always place it underneath the seat in front of you.
Those private areas furnished for work meetings, enjoying haute cuisine meals and relaxing before or between flights.
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You have a certain amount of time before your flight departs to get your ticket and check your baggage
