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Guidelines for customers who may be impacted by recent loss of power supply in Venezuela

Due to the recent loss of power supply in Venezuela, our flights to/from Caracas can be affected.

Faced with this situation beyond Iberia's control, if you are flying between 12th to 26th March to or from Caracas on flights operated by Iberia, with a ticket purchased directly through our websites or Serviberia until 11th March, you have the ability to change the dates among 9th April 2019. If you bought your ticket to fly with us through a travel agency, you must consult the agency to modify your booking.

If you've booked a flight that may be affected, enter your contact details Booking management so that we can notify you of any important changes to your trip.


If you have any queries about your trip, please contact us on:

  • Serviberia: (5411) 5354 8125 open 24 hours a day

  • From another country: Serviberia


Flight arrival and departure information

We recommend that you check the status of your flight before Arrivals and Departures you go to the airport.

We apologise for any inconvenience caused by this circumstance, which is beyond Iberia's control, and we sincerely appreciate your understanding.

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