Wi-Fi

The way of flying, connected to everything you care about.

High-speed WiFi coverage. A person can be seen connecting to the network.

 

The satellite WiFi service is available on Iberia's entire long-haul fleet and almost the entire short/medium-haul fleet, so you can stay connected using your own devices.

High-Speed WiFi Service

How to connect

  • Above 10,000 feet, with your device in flight mode, switch on WiFi and connect to the "Iberia WiFi" network.

  • Open your browser and enter the address indicated during the flight.

  • Select the WiFi plan that best suits your needs during your flight.

  • If you are flying Business or you are an Infinita Prime, Infinita or Platino customer, you can connect free of charge by identifying yourself on the portal (only on long-haul flights).

  • If you have any questions, you can contact us at Iberia.com, through the customer services section http://www.iberia.com/es/relaciones-cliente/

Rates

The rates will depend on the route you are flying. Connect once you are on board to decide which package suits your needs.

To reduce your data usage, enable the battery saver on your device.

Coverage

The service provides worldwide coverage but since it uses a satellite connection the signal may become a little weak now and again.

Do you need more information?

How does the Internet connection via the Wi-Fi network work?

It is a satellite service that consists of data transfer. The plans we offer you are based on MB volume consumption or time.

What devices can you use to log onto the aircraft’s Wi-Fi network?

All devices that have a Wi-Fi connection; however, we recommend limiting laptop usage due to the high data consumption required.

When can I log onto the aircraft’s Wi-Fi network?

The service is available over 10.000 feet. This means after the take-off and when the seatbelt signal has been switched off.

What is the name of the aircraft’s Wi-Fi network?

The Wi-Fi network will appear on your device as “Iberia Wi-Fi”.

Is the Wi-Fi network available throughout the aircraft?

Yes, all passengers travelling either in Business, Economy or premium Economy can connect to the Wi-Fi network.

What download speed does the service offer?

The speed will depend on the device used and the number of people connected at the same time; for that reason we cannot guarantee a minimum connection speed. We recommend against logging on with laptops or devices that require a large bandwidth.

Why has the connection been interrupted or is not available?

This can occur during any phase of the flight because Internet access depends on the satellite coverage, the air space you are flying over and the aircraft altitude.

How can I control the consumption of MB or the time that I am connected?

You can check the homepage at any time, which will show you how many MB you have used and how many you have left under your chosen plan. We recommend you use apps you have already downloaded and don’t transfer large files.

How is the service paid for?

It is just like any other form of online shopping. Enter your credit card details as detailed when you open the browser.

If I have a promotional code or my ticket includes free WiFi, how do I activate it?

If the crew has offered you a code, enter it in the portal and you can use the free WiFi.

If the crew has told you to identify yourself on the portal, you will have to fill in the details of your seat and surname or your seat and booking code.

If you wish to upgrade the plan from the free one, you'll need to enter your credit card details.

I require a bill for the service. How do I get it?

When you register you must include an email address. When the session ends we will send the summary of your consumption and your total bill to that address.
If you do not receive this information, please contact the customer care service through the following web page:http://www.iberia.com/es/relaciones-cliente/

On which flights is the service available?

On all flights operated by our long-haul fleet, A330-300, A330-200, A350-900 and almost the entire fleet of short and medium-haul flights.

Can I access Internet through the aircraft’s personal screen?

No, you can only use the Internet via your personal devices.

Contact details

If you have any questions or you want to send a claim please contact the customer care by accessing the following web page: http://www.iberia.com/es/relaciones-cliente/

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