As part of our 2030 Flight Plan strategy, we are committed to innovation and transforming the customer experience so you can enjoy the fastest WiFi in the sky.
On all flights, anywhere in the world.
For the entire flight: from boarding to landing.
On all devices: mobile, laptop and tablet at the same time.
Available for Iberia Club members, partner programs and customers who register during the flight.
Streaming
Enjoy your series and new releases while you fly.
Stay connected for work
Stable, uninterrupted connectivity.
Social media
Stay connected with the world.
Gaming
Keep playing, in real time and with whomever you want.
Online shopping
Shop online from your device.
Starlink is the world’s most advanced satellite constellation, developed by SpaceX. It operates with thousands of satellites in low Earth orbit, at around 550 km from Earth, to provide fast, reliable and low-latency internet connection on board. This makes it possible to enjoy streaming, video calls, online games and much more, even at high altitude.
To ensure the comfort of all customers, it is important to keep these guidelines in mind:
Keep your device in silent mode during the flight.
Always use headphones to listen to music, watch videos or receive and make calls.
Keep your voice low when making or receiving a call.
Avoid making or receiving calls during rest periods.
Viewing and/or downloading offensive or inappropriate content is not permitted.
*We are installing Starlink progressively across our fleet over the next two years, so some of our aircraft continue to use the previous connectivity system.
Iberia offers different options for internet connection.
Starlink is a network made up of thousands of satellites operating in low Earth orbit, at around 550 km from Earth. By being much closer to the planet than traditional systems, it offers a fast and reliable connection, with significantly lower latency — around 25 ms compared with more than 600 ms in older satellite technologies.
Rest periods are parts of the flight specifically intended for customers’ rest, according to the schedule and the on-board service.
On daytime flights, they include the time between the end of the snack service offered midway through the flight and the start of the second meal service.
On nighttime flights, they include the time between the end of the first service and the start of the second meal service.
During these periods, voice and video calls are not allowed and it is recommended to keep devices in silent mode, in order to ensure comfort and respect all customers’ rest.
On aircraft equipped with Starlink, all customers have free access from the moment they connect. You do not need to enter payment details or choose any plan.
Iberia is currently in the installation phase. Our aim is to complete the rollout over the next two years. Progress will be communicated transparently.
To access Starlink you do not need prior registration, just activate airplane mode, connect to the aircraft WiFi, follow the steps in the portal that will open automatically and start browsing.
Starlink connectivity is designed to support video streaming, video calls and any application you normally use. The experience may vary slightly depending on flight conditions, but you will notice a big difference compared with traditional WiFi.
In most cases, VPN and cloud-based work tools work normally. If you have specific corporate connectivity needs, we recommend that you check with your IT department.
You can connect multiple devices simultaneously: mobile, tablet and laptop, without having to choose.
Starlink is designed to provide continuous coverage for most of the flight, including transpolar routes. There may be brief interruptions for technical or traffic reasons, but these are exceptional.
Starlink connectivity is available gate to gate, that is, from embarkation to disembarkation. You do not have to wait until cruising altitude is reached. What you should keep in mind is that on some routes ground availability may be subject to local air regulations in the origin or destination country.
While we complete the installation of Starlink across the fleet, some aircraft continue to offer the Wi-Fi service previous service. On these flights, the connection may have different cost and conditions. On the other hand, aircraft registered EC-ILS, EC-LEI, EC-OAX and EC-OAV currently do not have WiFi service on board..
It is possible to make voice calls and video calls via the WiFi on board. However, during the rest periods, the use of this communication is not permitted, in order to ensure Comfort and preserve the rest of all customers.
