Since January 31 and during the months of February, March and April, our flights from/to Shanghai have been temporarily canceled due to the situation caused by the coronavirus.
If you have an issued ticket to fly on this route and have not yet started the trip, you can request a refund of the ticket.
If you have already started the trip and do not wish to make the remaining leg you can request a refund of the proportional part.
Some countries has regulated additional measures to mitigate against the spread of the Coronavirus.
If you have travelled to or from Mainland China, Hong Kong or Macau in the last 14-20 days and are due to travel to one of the countries listed below, we ask that you contact us to discuss your travel options and provide guidance.
Countries with restrictions:
USA
Israel
Japan
Guatemala
El salvador
Australia
Bahamas
Hong Kong
India
Korea
Kuwait
New Zealand
Philippines
Singapore
Trinidad and Tobago
If you've booked a flight that may be affected, enter your contact details Booking management so that we can notify you of any important changes to your trip.
If you have any queries about your trip, please contact us on:
Serviberia: (+52) 55 15 00 35 51 open 24 hours a day
From another country: Serviberia
Flight arrival and departure information
We recommend that you check the status of your flight before Arrivals and Departures you go to the airport.
We apologise for any inconvenience caused by this circumstance, which is beyond Iberia's control, and we sincerely appreciate your understanding.
