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General Reservation Conditions and Online Purchase

Your flights

Bookings, tickets and name changes


Depending on the type of fare, kind of service, stay at the destination, offer, etc., you can reserve one-way or return flights.

If you take advantage of a fare that requires the use of the air ticket coupons in a particular order, please bear in mind the following: if you don't use any of the legs, or you don't use them in the order indicated on the ticket, for the leg used we will invoice you for the amount corresponding to the price demanded for that part of the itinerary at the time when you made your booking. This price is obtained from the published fares in force and you may check it by trying to book the leg used as a single booking. If the price is higher than the one indicated on your ticket, we may condition your transport on the other legs to prior payment of the difference.

Most fares with restrictions DO NOT PERMIT refunds, reimbursements, changes or have additional charges for service provision.

It is NOT possible to change names where seat and/or ticket bookings are concerned. Please take special care when writing the names and surnames of the passengers that have to coincide with the documentation that is shown at the airport on the day of the flight. If the ticket details do not coincide with the documentation, the passenger may not be allowed to board the plane.

In those instances where a number of bookings are made on the same flight for the same passenger and where a ticket has not been issued, these will be considered as duplicate bookings and will be cancelled without prior notice.

More information

Ticket issuing fees

The fee for issuing the ticket is applied according to the starting point-destination and delivery method selected. It is applied to each passenger on the reservation and the amount is the same for each of the passengers.

Iberia will charge the fees for issuing each ticket purchased through www.iberia.com and for any type of tariff according to the following table

Further information

Payment of the ticket

The payments of the tickets is only to be by payment card.

Iberia accepts the following cards for pay:

  • Visa

  • American Express

  • Diners Club

  • Master Card

In order to correctly verify the identity of the card holder, the card used for payment must be presented at check-in on the day of travel. You will only be required to show the payment card once, at the beginning of your journey (not on the return or transit Avios.)NOT complying with this rule may mean that you are NOT ADMITTED on the flight, and you may only be admitted by the purchase of a new ticket at that time.

If you are told upon purchasing your ticket that a credit card should be presented, you MAY NOT use a virtual card as this cannot be physically presented .

Ticket acquisition

Options for acquiring available tickets:

PURCHASING: apart from exceptions at certain origins-destinations*, tickets acquired through our website are in e-format. They are issued automatically and the charge is made directly to the payment card that you need to provide on the purchasing page.

If, when your payment card is charged the bank does not authorise the charge, it will inform us immeditaley about the problem via e-mail so that we can check that the details you have supplied are correct or if you have to provide us with a new payment card.

*In some countries of departure, the procedure for charging and issuing tickets may vary. In these cases, you will notified during the purchasing process about what you should do.

RESERVING: the website allows you to hold the reservation for a period of time, which may vary between 24 and 72 hours depending on the country of departure. During this time, you can confirm your purchase on the same website (if the route alloes this), from "Reservation management" . After the stipulated time has elapsed, the reservation wil be cancelled automatically.

the "Reserve" option is not available on IB5000 series flights.

Cancellations

Most fares that are subject to restrictions do not allow refunds or changes; alternatively, there may be associated penalties.

The fee for issuing the ticket is non-refundable.

Administration of changes/refunds carries a charge

The fuel surcharge will be refundable if the fare conditions allow it

Documentation

Passengers must have the documentation required by the laws or authorities of the countries from, through or to which they are to fly. Passengers themselves are solely responsible for fulfilling all the requisites established in each case (passport, visas, national ID document).

Please bear the following in mind:

The flights between Madrid and Barcelona or Barcelona and Madrid, series IB 6xxx , departures and arrivals through Terminal T4s in Madrid and departure/arrival through Terminal 1 in Barcelona

The flights between Madrid and the Canary Islands, series IB 6xxx , are international flights (departure/arrival through Terminal T4s in Madrid) and all the passengers (including children and babies) therefore have to show a valid Spanish National Identity Card or passport. For the same reason minors under 18 years of age who are travelling alone on this type of flight will be required, as well as one of the documents mentioned above, an authorisation to travel signed by the parents or guardian. Residency cards (foreigner identification numbers) are not valid for these flights, unless accompanied by a passport.

Flights between Madrid and Barcelona or Barcelona and Madrid belonging to the series IB 6xxx (in Madrid departure/arrival via Terminal T4 and in Barcelona departure/arrival via Terminal 1) .

Personal data protection and information security

Any personal data provided during the "Online Reservation and Purchase" process will be included in a file that Iberia L.A.E S.A. OPERADORA, Sole-Shareholder Company is responsible for and will be used in order to manage the requested service, obtain supplementary services or facilitate the immigration process and entry into a State's territory. Similarly, we hereby inform you that, in compliance with the express request made to all airline companies for the purpose of controlling and safeguarding public security, Iberia will be authorised to report your data as a passenger to the government authorities of the country of origin, transit or destination at any time prior to your arrival for the purpose of internal security control. The United States also requires this information for planes that fly over their air space. This information may also be provided to other States which, by virtue of that stipulated in any applicable laws or treaties, require this information to fly over their air space.

In accordance with the laws and regulations applicable in Spain and abroad, in certain cases the Carrier may be obliged to report personal data to the relevant Spanish or foreign public authorities (customs, immigration, etc.), in particular for the purposes of preventing and combating terrorism and other serious crimes.

It should be noted that certain of the aforementioned recipients may be located outside of the European Union and have access to all or part of the personal data gathered by the Carrier (surnames, given name, passport number, trip details, etc.) in order to correctly perform the Passenger Transport Agreement or as the result of a specific law being enacted. Any data transferred outside the European Union is done so in accordance with that established in Personal Data Protection Organic Law 15/1999, of 13 December.

Certain personal data must be gathered in order to make the Reservation and establish the Transport Agreement. Naturally, Passengers may exercise their right of objection to the gathering and processing of this data, however, this could lead to the trip being cancelled or make it impossible to access certain specific additional services that were requested (special meals, etc.). It should also be noted that, in accordance with the laws and regulations applicable in Spain and abroad, failure to report certain data, or reporting incorrect data, could lead to the passenger being denied boarding onto the plane or entry into a foreign country, whereby the Carrier may not be deemed liable for this incident.

The act of visiting this website does not imply that the user is obliged to provide any personal information. When users are asked to provide personal data, they will be informed whether the data being gathered is voluntary or mandatory. Should the user refuse to provide any mandatory data, they will not be able to assess the service for which the data was requested. Similarly, data may be provided voluntarily for the purpose of rendering the services offered in the most optimal manner possible.

In the event the users of this website are required to provide their e-mail address in order to access certain services offered, they may request not to receive any type of communication from Iberia that may be sent. Iberia will provide the users that subscribed to any type of e-mail list on the website with the adequate mechanisms to unsubscribe to the list.

IBERIA registers IP addresses (which all users have when accessing the website) exclusively for internal purposes, such as for obtaining statistics regarding access and market segmentation. IBERIA does not associate IP addresses with information that could identify the user personally, by providing third parties with informative extracts of traffic to the website that do not affect the anonymity of the user, with data on the number of visits to a certain section of the website, traffic flows and trends, etc.

Access to this website may also imply the use of cookies. Cookies are small amounts of information that are stored on your browser in order for the server to remember certain information that only the server that created the cookie may subsequently read. In general, cookies have a limited duration. Cookies do not allow users to be contacted through their telephone number, e-mail address or by any other means of contact. Cookies are not able to extract information from the user's hard drive or steal personal information. Those users who do not wish to store cookies or who want to be notified when they are added, may configure their browsers accordingly.

This web page uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA ("Google").

Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process this information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

This website may use tracking tags on certain web pages for measuring and optimising marketing campaigns, but does not store any of the user's personal information under any circumstances.

You may choose not to allow your data or information to be processed and refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

All users whose personal data is processed, may exercise their rights of objection, access, correction and deletion with regard to their data under the terms envisaged by Personal Data Protection Organic Law 15/1999. These rights may be exercised through one of the following channels:

In writing by sending a request, together with the documentation evidencing your identity, to the following address:

  • IBERIA L.A.E. S.A.

  • Dirección Sistemas / U. Seguridad Informática

  • Zona Industrial nº 2

  • 28042, Madrid

By fax, sending a request, together with the documentation evidencing your identity, to + 34 91 587 55 64, addressed to "Attn: Personal Data"

Pursuant to Law 56/2007, on Measures to Promote the Information Society, users may also send a request by e-mail to atencion_datospersonales@iberia.es, signing the request electronically with the Spanish electronic National Identification Document (DNI), whereby in this case, further evidence on the part of the applicant is not necessary.

In order to exercise your right of cancellation, you may use the following documentSolicitud baja

If you are unable to view PDF files, you can download the file by clicking on this button

For any further clarifications or questions, please contact the company at the following e-mail address: atencion_datospersonales@iberia.es

The interested party is hereby informed that the data processing necessary in order to process his request may include operational communications, which may or may not be sent via electronic means (e-mail, telephone, etc.), and which in any case will not require any consideration on the part of the interested party, including the occasional quality survey sent to verify the user's degree of satisfaction with the services provided by the company.

The interested party is also informed that, for the purpose of recording and checking the veracity of the information provided during the purchase process, the data provided may be verified with information managers for the sole purpose of preventing erroneous or fraudulent operations.

Early seat booking

Iberia’s paid early-seat booking involves the customer’s full acceptance of the conditions and acceptance of all of the provisions set forth therein.

The early seat-booking conditions refer, among other matters, to the following:

  • Acquisition and payment.

  • Changes, cancellations and refunds.

  • Iberia reserves the right to update them at any time.

Extra baggage purchase

Iberia’s extra baggage purchase involves the customer’s full acceptance of the conditions and acceptance of all of the provisions set forth therein.

Baggage purchase conditions regulate the contractual relationship between Iberia and the holder of the acquired voucher and refer, among other matters, to the following:

  • Acquisition and payment.

  • Changes, cancellations and refunds.

  • Iberia reserves the right to update them at any time.

General Conditions of Transport

The purchase of Iberia tickets implies the total aceptance, by the client of Iberia's general conditions of transport (passenger and baggage) and the acceptance without reservations of all the provisions contained therein.

The general conditions of transport regulate the contractual relationship between Iberia and the person named on the ticket and refer to, amongst others, the following matters:

  • Reservations, tickets, fares, charges, taxes.

  • Changes, cancellations and refunds.

  • Obligations and rights...

  • Iberia reserves the right to update then at a ny given moment.

Information and links of interest

For further information on conditions, please contact Iberia.com Service Centre Monday to Friday from 09:00 to 18:00 11 01 15 15, IBERIA offices or your travel agency.

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