Arrivals and departures

Due to operational reasons, from 12 July all our flights to and from London Heathrow will use Terminal 3.

Check-in desk
If you need to drop off luggage or haven't got your boarding pass online and need to get a physical one at Heathrow Airport, you'll find Iberia's new check-in area in Zone C of Terminal 3.

Fast track and VIP lounges
This new terminal offers the fast track service and two VIP lounges - the Galleries Club and the First Lounge - available to Iberia customers under the same conditions as the previous ones.

Flights operated by British Airways
If any of your flights are operated by British Airways, you will still need to go to Terminal 5. You can find more information in the following links: Heathrow Map and Connecting flights.

Connecting flights
If you have a connecting flight that may be affected by this terminal change, you'll receive a notification informing you of the changes.

Our flights to Venezuela have been affected by the suspension of the route during the summer season.

In view of this situation, if you are flying between 28 June and 28 October 2022 to/from Caracas (CCS) on a flight operated by Iberia and you bought your ticket directly on our websites or through Serviberia before or on 28 February, you can change your booking to any flight to/from Panama (PTY) or Santo Domingo (SDQ), or alternatively change to any other date from 30 October 2022. If you bought your ticket to fly with us through a travel agency, please contact the agency directly to change your booking.

In view of the rabies situation in this area, a series of measures have been introduced to control the disease and avoid it spreading to other parts of the country. As a result, all pets from Ceuta and Melilla must comply with the legal health measures:

• Microchip identification

• Valid rabies vaccination certificate issued in the past 12 months

• European pet passport

Furthermore, these animals may only enter the country through an approved airport or port of entry. Granada-Jaén airport is not approved for these purposes and pets are therefore not permitted for this destination.

Starting July 14, 2021, the U.S. Centers for Disease Control (CDC) has issued a temporary suspension of dogs (carry-on or checked), including fully-trained service dogs, traveling to the U.S. from a country considered high-risk for dog rabies.

Only service dogs traveling to the U.S. from high-risk countries with an approved CDC Dog Import Permit may fly. Cats from high-risk countries will not be accepted as carry-on or checked pets during the suspension.

Please consult the list of countries considered high-risk and all the information about the CDC temporary suspension.

Due to the suspension of operations between Madrid and Rio de Janeiro, if you have a ticket issued to fly on this route between 27 June and 29 October 2022 on flights operated by Iberia and you purchased your ticket directly on our website or at Serviberia by 30 March, we will do our best to provide you with an alternative. If you bought your flight ticket through a travel agency, you should check with the agency for them to modify your booking.

Due to COVID-19 and the restrictions applied by certain countries, we're extending our flexible fare policy to flights operated by Iberia, Iberia Express and Iberia Regional Air Nostrum. You can find the details below. We're offering you the option of requesting a voucher for the ticket amount through Booking Management.

In view of the rapidly changing situation, which may cause disruption to flights, times and other arrangements, we advise all customers to check Booking Management to find out whether their flight has been affected.