Latest update of our flights

Due to the earthquake in Colombia, some of our flights to or from Colombia may be affected on 10 to 25 August 2026.

As this situation is beyond Iberia's control, we are offering our customers alternatives so that they can reorganize their trip more conveniently.

Who does this apply to?

For bookings that meet these conditions:

• Tickets purchased up to 14 August 2026.

• Flights with Colombia as the origin or destination operated by the Iberia Group (Iberia, Iberia Express and Air Nostrum).

• Original flight date 10 to 25 August 2026.

What options do we offer?

• Change the date of your trip to travel up to 15 September 2026.

• Change the origin or destination to start or end your trip in Bogotá (BOG) when it is not possible to reach the original destination.

• Request a refund in the form of a voucher.

Important: 1 change is allowed. The refund will be issued as a voucher and will only be returned to the original payment method if the flight is ultimately cancelled (outbound or return).

How do I manage my booking?

If you purchased your ticket on iberia.com, through the App or via our Contact Centre, check whether you can now change your flight or request a refund online easily.

If you purchased your ticket through a travel agency, you need to contact the agency to process any changes.

As a result of the situation caused by the earthquake and the operational restrictions arising from it, flights to and from Caracas remain cancelled until 26 August.
To continue offering you a travel alternative, we have temporarily adapted our operation to fly to Arturo Michelana International Airport in Valencia (VLN), instead of Simón Bolívar International Airport in Caracas (CCS).

When will it be available?

• This route will operate from 26 July to 26 August 2026.

• Frequency: 2 weekly flights, Thursday and Sunday.

• Tickets are now on sale through all our usual channels.

What differences are there in onboard service and at the airport?

This special operation will be available only for a limited period and will be carried out with an aircraft operated by a specialised provider, ensuring the highest safety and operational standards.

Due to the exceptional characteristics of this journey, please note the following conditions for the Valencia route (VLN) to Madrid (MAD):

• On board service: A reduced meal service will be offered and special meal requests will not be available.

• At the airport: you must arrive at Valencia airport 5 hours before departure.

• Mobility and accessibility: Embarkation and disembarkation in Valencia (VLN) will be carried out exclusively by stairs. For technical reasons, it is not possible to offer the assistance service for PRM (people with reduced mobility) who require help boarding or leaving the aircraft.

Please take these special conditions into account before confirming your booking and when planning your trip.

Are all passengers with cancelled flights being rebooked on these flights?

Where possible, customers with affected flights between 26 July and 26 August have been automatically rebooked onto this route.
Next steps:

• Check your email or go directly to Manage bookings to see the details of your new flight or request a refund if the assigned option does not suit you.

• If you still do not have an alternative assigned, you can manage it yourself by selecting one of the following options from Manage bookings:

  • Select the option to fly to or from Valencia, Venezuela (VLN), between July 26 and August 26.

  • Change the travel date to fly until September 30, 2026..

  • Change your route to alternative airports: Panama City (PTY) or Bogota (BOG).

  • Request a refund for your ticket.

  Booking Management

   

  If you are in Venezuela and need to contact us, we have enabled the following free Customer Service number +58 8003645645.

Due to the eruption of Mount Etna and the presence of volcanic ash, Iberia flights to or from Catania may be affected.

In this situation, which is beyond Iberia's control, we are offering alternatives to our customers so they can rearrange their trip more conveniently.

Who does it apply to?

Bookings that meet these conditions:

• Tickets purchased by 7 August 2026.

• Flights to or from Catania.

• Original flight date: up to 14 August 2026.

What options do we offer?

• Change the date of your trip to fly up to 25 August 2026, subject to availability.

• Change your route to alternative airports: Palermo (PMO) and Naples (NAP).

• Request a refund in the form of a voucher.

Important: 1 change is allowed.

How do I manage my booking?

If you purchased your ticket on iberia.com, through the App or via our Contact Centre, check whether you can now change your flight or request a refund online easily.

If you purchased your ticket through a travel agency, you need to contact the agency to process any changes.

The Ministries of the Interior of Italy and Spain have temporarily reactivated border controls for all flights between the two countries. This measure has been taken for security and migration-control reasons within the Schengen area.

Period of validity:

• From 00:00 on 1 August 2026.

• Until 01:00 on 1 September 2026.

Impact of the measure on your trip:

• Controls on arrival: If you travel between Spain and Italy on these dates, you may be subject to document checks upon landing at the destination airport.
  The authorities will carry out specific checks, mainly on third-country nationals (citizens from outside the European Union), to verify that they meet entry requirements.

• Required documentation: Remember to travel with your original valid ID card or passport and have it ready when you disembark to speed up airport procedures.

How do I manage my booking?

If you purchased your ticket on iberia.com, through the App or via our Contact Centre, check whether you can now change your flight or request a refund online easily.

If you purchased your ticket through a travel agency, you need to contact the agency to process any changes.

Due to planned maintenance work on the main runway at Buenos Aires Airport (Ezeiza), some of our flights between Madrid and Buenos Aires may be affected between 25 October and 11 November 2026. During this period, flights departing from Buenos Aires and bound for Madrid will make a technical stop in Montevideo for refuelling.

Given this situation beyond Iberia’s control, we are offering our customers alternative options so they can adjust their travel plans more conveniently.

Who does this apply to?

For bookings that meet these conditions:

• Tickets purchased up to 8 May 2026.

• Flights with origin or destination in Buenos Aires (Ezeiza Airport) operated by the Iberia Group (Iberia, Iberia Express and Air Nostrum).

• Original flight date between 25 October and 11 November 2026.

What options do we offer?

• Change the date of travel to fly between 15 October and 30 November 2026.

• Change the origin or destination to another airport located up to 300 km away.

• Request a refund as a voucher.

Important: 1 change is allowed. The refund will be issued as a voucher and will only be returned to the original payment method if the flight is ultimately cancelled (outbound or return).