Arrivals and departures

Due to the eruption of Mount Etna and the presence of volcanic ash, some of our flights to or from Catania may be affected.

In response to this situation, which is beyond Iberia’s control, we are offering our customers alternatives to help them rearrange their trip.

Who is eligible?

Bookings must meet the following conditions:

• Tickets purchased by 2 October 2026.

• Flights to or from Catania.

• Original flight date from 1 to 5 October 2026.

What options do we offer?

• Change your travel date and fly by 15 October 2026, subject to availability.

• Change your origin or destination to Palermo (PMO) or Naples (NAP).

• Request a refund as a voucher.

Important: 1 change is allowed. Refunds are issued as a voucher and will only be returned to the original payment method if the flight is ultimately cancelled (outbound or return).

Following the suspension caused by the recent earthquake, we are pleased to inform you that we are preparing to resume flights to Caracas from September 3. Following confirmation from the authorities that Maiquetía International Airport is once again available for use, we will gradually resume our usual operations in Caracas. This allows us to coordinate every detail with the technical authorities to ensure, above all, a safe and orderly journey for you.

We greatly appreciate your patience and trust during this transition as we work to fully restore the service. Due to the operational and control procedures in place at the airport, we recommend arriving 4 to 5 hours before your flight departure to allow enough time to complete all the necessary formalities. Please consult this Traveller’s Manual for instructions on arrival and departure at Maiquetia International Airport (available in Spanish).

If you have a flight affected by the situation and your ticket was issued before 28 August, please remember that our flexibility policies remain in force to help you reschedule your itinerary at no additional cost:

• Change the travel date to fly until 15 October 2026.

• Change your route to alternative airports: Panama City (PTY) or Bogotá (BOG).

• Request a refund of your ticket.

Due to the situation in the Middle East, some of our flights to/from Doha and connecting flights may be affected between 28 February and 28 March 2027. We are monitoring the airspace situation in real time and adapting our operations accordingly.

Given this situation, we are offering our customers alternative options so they can adjust their travel plans more conveniently.

Due to these circumstances, we have activated the following flexible booking policy. Bookings with flights between 28 February and 28 March 2027 purchased up to 5 October 2026 can, at no additional cost:

• Change the date of their booking to fly up to 30 October 2027.

• Request a refund for their ticket, either as a voucher or to the original payment method.

• Changes to the origin/destination are not permitted.

If you booked directly with Iberia, you can manage it online through Manage my booking. If you booked through a travel agency, please contact them to change your booking.

Due to the temporary suspension of the Havana route, some of our flights to or from Havana could be affected.

In view of this situation beyond Iberia’s control, we offer our customers alternatives so that they can reorganise their trip with greater convenience.

Who does this apply to?

For bookings that meet the following conditions:

• Tickets purchased up to August 18, 2026.

• Flights with Havana as their origin or destination operated by the Iberia Group (Iberia, Iberia Express and Air Nostrum).

• Original travel date from June 1, 2026 to June 30, 2027.

What options do we offer?

• Change the travel date to fly up to October 25, 2027.

• Change the origin or destination to another airport located within 2,300 km, including Miami, Mexico City, Panama City and Santo Domingo.

• Request a refund in the form of a voucher.

Important: 1 change is allowed. The refund will be issued as a voucher and will only be returned to the original form of payment if the flight is eventually cancelled (outbound or return).

Due to the situation in the Middle East, some of our flights to/from Tel Aviv between 25 October and 9 December have been cancelled.

Due to these circumstances, we have introduced the following flexible policy for cancelled flights. Tickets purchased by 2 September 2026, with flight dates up to 9 December 2026, can be changed or refunded at no additional cost:

• Change the date of your booking to any available flight date.

• Request a full refund of your ticket using the original payment method.

If you booked directly with Iberia, you can process this online through Manage your booking. If you booked through a travel agency, you must contact the agency to modify your booking.

Due to maintenance works at Santiago de Chile airport, some of our flights to or from this city may be affected between 21 September and 3 November 2026.

In light of this situation beyond Iberia's control, we are offering alternatives to our customers so they can reorganise their trip with greater flexibility.

During this period, flight IB118 to Madrid may make a technical stop in Rio de Janeiro for operational and refuelling reasons.

Who does this apply to?

For bookings that meet these conditions:

• Tickets purchased up to 28 May 2026.

• Flights with origin or destination in Santiago de Chile operated by the Iberia Group (Iberia, Iberia Express and Air Nostrum).

• Original flight date from 21 September to 3 November 2026.

What options do we offer?

• Change the date of your trip to fly up to 15 November 2026.

• Change the origin or destination to another airport located up to 300 km away.

• Request a refund in the form of a voucher.

Important: 1 change is permitted. The refund will be issued as a voucher and will only be returned to the original payment method if the flight is ultimately cancelled (outbound or return).

Due to planned maintenance work on the main runway at Buenos Aires Airport (Ezeiza), some of our flights between Madrid and Buenos Aires may be affected between 25 October and 11 November 2026. During this period, flights departing from Buenos Aires and bound for Madrid will make a technical stop in Montevideo for refuelling.

Given this situation beyond Iberia’s control, we are offering our customers alternative options so they can adjust their travel plans more conveniently.

Who does this apply to?

For bookings that meet these conditions:

• Tickets purchased up to 8 May 2026.

• Flights with origin or destination in Buenos Aires (Ezeiza Airport) operated by the Iberia Group (Iberia, Iberia Express and Air Nostrum).

• Original flight date between 25 October and 11 November 2026.

What options do we offer?

• Change the date of travel to fly between 15 October and 30 November 2026.

• Change the origin or destination to another airport located up to 300 km away.

• Request a refund as a voucher.

Important: 1 change is allowed. The refund will be issued as a voucher and will only be returned to the original payment method if the flight is ultimately cancelled (outbound or return).