Lost Objects

Left something behind on the plane or at the airport?

If you have forgotten an item on board an Iberia aircraft or in the Madrid VIP Lounges, you must submit a search request through our online platform. To do so, please register your lost item via https://www.iberia.foundspot.com/es. Once registered, the system will search for matches with the items found and, if your item is located, you will receive an email with instructions to confirm the identification and arrange the shipment.

If you have left an item at the airport (departure lounge, security control, etc.), you will need to go to the Lost and Found office of the relevant airport. You can find their contact details on the airport's website.

Important:

The management of Iberia's lost property will be carried out exclusively through the specified online platform.
It will not be possible to register or check the status and tracking of a forgotten item by phone through our Customer Service Centre. All communications regarding your request will be carried out via email.
For items forgotten on another airline, you must contact that airline directly.

How to find an item you left behind on one of our flights or at our facilities

Start the search for your lost property

Please click "I've lost my property" to register
Please fill in all fields with as much information as possible to help us identify your lost property (specific features, brand, any stains or scratches, etc.). Tell us where and when you lost it. Lastly, enter your contact details so that we can get in touch with you.

We register all items found

We send everything we find on our planes or at our facilities to the central lost and found department so that they can be registered on the platform.

This usually takes from one day to three weeks. We sometimes receive items later than this if they have been found in distant locations or if there has been a delay for some reason.

We'll send you an email if we find a match

After an item has been registered on the platform, the system detects whether it matches the description of your lost property.

If you receive an email informing you of a match, you can confirm it by pressing the "Please send" button and filling in the form to set the process in motion.

You can't collect the item in person from the lost and found department because it's located in a restricted access area.

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