Suivi des vols

Debido a la suspensión temporal de la ruta de La Habana, los vuelos entre el 1 de junio y el 24 de octubre están cancelados

Ante esta situación, ofrecemos alternativas a nuestros clientes para que puedan reorganizar su viaje con mayor comodidad.

¿A quién aplica?

En reservas que cumplan estas condiciones:

• Billetes comprados hasta el 13 de abril de 2026.

• Vuelos con origen o destino La Habana y sus conexiones.

• Fecha de vuelo original del 1 de junio al 24 de octubre de 2026.

¿Qué opciones ofrecemos?

• Cambiar la fecha del viaje para volar hasta el 25 de octubre de 2027, sujeto a disponibilidad.

• Cambiar el origen o el destino por otro aeropuerto situado hasta 2.300 km, incluyendo Miami, Ciudad de México, Ciudad de Panamá y Santo Domingo.

• Solicitar reembolso.

Por favor, accede a Gestionar reserva para tramitarlo online si reservó directamente con Iberia. Si ha comprado su billete a través de una agencia de viajes, debe dirigirse a ella para modificar su reserva.

Due to the situation in the Middle East, we have had to cancel some of our flights to/from Doha. We are monitoring the airspace situation in real time and adapting our operations. Please check the status of your flight in Flight Status and keep your contact details updated in Manage Booking so we can keep you informed about your trip.

If your flight has been cancelled, you can request a date change or a refund and process it online through Manage your booking. If needed, we will cover up to 3 nights of accommodation, as well as basic expenses that you may later request reimbursement for through the website.

For flights that are still scheduled, due to these circumstances we have activated the following flexibility policy:

On flights operated by Iberia until June 15 and purchased before April 30 , you may, at no additional cost:

• Change the date of your booking to travel until October 31, 2026.

• Request a refund of your ticket.

• Change the origin/destination up to 150 km.

If you booked directly with Iberia, you can process it online in Manage your booking. If you did it through an agency, you must contact them to modify your booking.

On flights operated by Qatar Airways until June 15 and purchased through our channels before April 30, you may, at no additional cost:

Due to the situation in the Middle East, we have had to cancel some of our flights to/from Doha. We are monitoring the airspace situation in real time and adapting our operations accordingly. Please check the status of your flight on Flight Status and keep your contact details updated in Manage Booking so that we can keep you informed about your journey.

If your flight has been cancelled, you can request a date change or a refund and process it online via Manage your booking. If needed, we will cover up to 3 nights of accommodation, as well as basic expenses, which you can later claim for reimbursement through the website.

Due to these circumstances, we have activated the following flexibility policy, and bookings with flights up to September 30 purchased before April 9 may, at no additional cost:

If you booked directly with Iberia, you can process it online in Manage your booking. If you booked through an agency, please contact them to modify your reservation.

For flights operated by Qatar Airways until September 30 and purchased through our channels before April 9, you may, at no additional cost:

Please go to Manage your booking to process it online or contact our Customer Service Center. If you purchased through an agency, please contact them to modify your reservation. If there are less than 48 hours before departure, please contact Qatar Airways.

Due to the situation in the Middle East, all flights to/from Tel Aviv until March 28 have been cancelled.

Due to these circumstances, we have activated the following flexibility policy, and bookings with flights up to October 24 purchased before April 12 can, at no additional cost.

• Change the date of your reservation.

• Change the destination and alternatively fly to Cairo, Athens, Budapest and Rome.

• Request a full refund of your ticket.

For our customers with issued tickets, there is a commercial agreement with EL AL (LY), effective from April 13 until October 24, 2026, through which they may book in the lowest available class on the airline’s operating routes.

• To fly to Tel Aviv: Amsterdam, Athens, Barcelona, Berlin, Boston, Bucharest, Budapest, Dubai, Frankfurt, Geneva, Lisbon, London, Los Angeles, Madrid, Marseille, Miami, Milan, Munich, Nice, New York, Paris, Prague, Rome, Sofia.

• To fly from Tel Aviv: Venice, Vienna, Warsaw, Zagreb and Zurich.

Please access Manage booking to process it online if you booked directly with Iberia. If you purchased your ticket through a travel agency, please contact them to modify your reservation.

Si vous avez réservé une place sur un vol susceptible d’être affecté, veuillez nous indiquer vos coordonnées sur Gestion des réservations, afin que nous puissions vous informer de tout changement concernant votre voyage à travers le service Iberia Conecta.

Vérifiez si les changements de date ou les démarches pour obtenir un bon sont déjà permis pour votre vol dans Gestion des réservations. Si ce n'est pas encore le cas et que votre vol est prévu dans les prochaines 48 heures, contactez notre Centre de service clientèle