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Check-in information

Save time at the airport. Get your boarding pass and seat number.

You can get your boarding pass and your seat number assignment by checking in online from the comfort of your home or from your mobile. If you prefer, you can also check in at the airport using our self-service check-in kiosks or at the counters.

Online check-in

Select your seat and get your boarding pass straightaway when you book any flight with Iberia, Iberia Express and Air Nostrum, unless you have purchased a fare that does not include seat selection, in which case you will be able do this 24 hours before the departure of your flight or alternative select a paid seat to get your boarding passes.

Remember, check-in for flights to/from Cuba, El Salvador, United States, United Kingdom, Guatemala, Mexico, Puerto Rico and China only opens 24 hours before the departure of the flight.
For all the flights, you can continue doing the check-in online starting the day before the departure flight.

If you're travelling from Morocco, Egypt, Maldives or Albania, you must go to the check-in desk before going through security, even if you have already checked in online. However, some airports don't offer online check-in, so in those cases you will have to get your boarding pass at the airport. Remember that our check-in service is free at any airport.

You can get your boarding pass online up to 1 hour before the scheduled time of departure (90 minutes in Lagos and San José and 180 minutos in Caracas).

Who can use this service?

  • All Iberia customers with tickets issued for Iberia flights.

  • Some origins do not allow online check-in, in which case you will need to check in at the airport.

  • Codeshare flights are excluded. In this case, we will redirect you to the website if the operator is American Airlines, British Airways, Finnair, Latam or Vueling. This means that you cannot acquire an additional baggage allowance through Iberia.com.

  • You will not be able to use it if your flight (both at origin and destination) includes an Iberia code in connection with an Iberia flight operated by Vueling.

  • In the case of a special service: if you are travelling with a pet, you have booked a service for unaccompanied minors, or you were unable to prove your resident status, you can check in online but you will have to collect your boarding pass at the airport. In all other cases, you can only check in at the airport.

  • If you need to show your credit card at the airport.

  • In certain cases where flights have been booked through channels other than Iberia, you will not be able to check in online until 24 hours before the departure of your flight.

  • For bookings with an Air Shuttle fare for more than one person.

How can I check-in online?

Online check-in at Iberia.com in 5 simple steps – you just need a computer or tablet with internet connection. If you have a smartphone you can log into iberia.mobi or download the apps for iPhone, Android or Blackberry.

  1. Searching for your booking:

    Select one of the two options available.

    • Booking code. You should provide the booking code or localiser and the passenger’s last name as it appears on the booking. (What is the booking code and where can I find it?)

    • Iberia Plus card number. Access Iberia Plus from your email or card number and password if you made your booking as an Iberia Plus member.

  2. Flight selection:

    You can select the flight(s) you wish to check-in for.

  3. Seat selection:

    You can choose and reserve your seat with Iberia.com from the time of purchase. If your fare does not include the possibility of choosing and reserving a seat, you can do it before you fly at a better price than at the airport. Check the conditions, depending on the cabin class you wish to fly in

  4. Confirm data:

    Check that all the information is correct before the boarding passes are issued.

  5. Boarding pass issue:

    You can print out the boarding pass to PDF, receive the mobile pass by email or download your mobile pass. 1 copy of the boarding pass per flight or leg.

    And, if you use an iPhone or iPod with version iOS6 or later, you can easily download your mobile boarding pass to your Passbook wallet.

If you are travelling with hand baggage only, check the boarding gate on the flight information screens and go directly to the gate after first passing through the security checks* where you must show your documentation.

* Having authorised the online check-in procedures, the security services at the airports may, under exceptional circumstances, restrict and/or limit access to the boarding areas. If this happens to you, please contact our airport personnel who will be happy to help you.

Flying with baggage?

If you are travelling with baggage, you should deliver it to the baggage drop counters (only available at Madrid and Barcelona airports) or the check-in counters 45 minutes before your flight departs (in Madrid this is 55 minutes for people coming out of terminal T4S).

See time limits for other destinations.

Then head to the security checks* and show your documentation.

Location of the check-in counters
Airport exit Check-in counters Location
London - Heathrow (LHR) Zone H Terminal 5
Madrid (MAD) 780 to 784 - Iberia Plus Platino, Infinita and Iberia Singular customers. Terminal 4
Madrid (MAD) 785 to 789 - Business, Iberia Plus Oro and Plata customers. Terminal 4
Madrid (MAD) 810 to 829 - Flights to America (except USA), Dakar and Doha. Terminal 4
Madrid (MAD) 850 to 859 - Flights to Europe (except UK). Terminal 4
Madrid (MAD) 870 to 880 - Flights to the USA. Terminal 4
Madrid (MAD) 900 to 904 - Flights to UK, Africa (except Dakar) and Middle East (except Doha). Terminal 4

How can I get a mobile boarding card?

  • Log into the Online check-in  starting 24 hours before your flight's departure and begin your individual check-in.

  • You can check in from the mobile apps downloaded onto your phone

You can have your boarding pass on your mobile phone and proceed directly to the aircraft without any other papers. The mobile boarding pass can be used at the check-in counter, the security checks and at boarding. Identification is more streamlined, with less paper used to print boarding passes.

At the airport

You can use your mobile boarding pass at the check-in counters if you have baggage, at the security checks where you can use the fast track service to skip queues and at the boarding gates to access the aircraft.

For efficient identification, you just have to swip your mobile terminal with the 2D image on the screen (preferably lit) closely by the mobile boarding pass reader and wait a few seconds for a positive identification (sound/light signal).

If it is cleared accidentally or the mobile boarding pass cannot be read correctly from your terminal, you can also take your conventional boarding pass to any self-service check-in kiosk or Iberia counter at the airport. The same thing applies if your mobile battery is not charged or you have forgotten your phone.

The mobile boarding card makes waiting times at airports more streamlined and considerably shorter, as the different identification filters are much quicker and more efficient. Please remember though that readers do not replace security personnel at airports or Iberia personnel who may ask you for documentation to identify you as well.

Self-service check-in kiosks

Travel more comfortably even before you take off. Save time with this check-in system that makes boarding so much easier.

How can I use this service?

Using this service is quick and easy:

  1. Identify yourself and follow the instructions provided on the screen.

  2. Choose your seat if you did not previously do so when you made the booking.

Use it if you are going to travel to any Iberia destination, providing a passport check or other security or immigration requirement is not needed. If you have to check baggage, don’t forget to go to the counter at least 45 minutes before the flight's departure.

To fly with the Air Shuttle, you also have Air Shuttle check-in only kiosks.

Flying with baggage?

If you are flying with baggage, departing from Madrid, you have an exclusive area for the check-in with baggage service:

  1. Get your boarding pass and the tags for your suitcases from the check-in with baggage kiosks in the hall.

  2. Drop your baggage at counters 813-814, 817-818 / 823-824 and 827-828 (also valid for online check-in).

  3. Head to your boarding gate.

E-ticket bought from Iberia.com

The check-in system will ask you to enter your credit card (if you were notified of this during the purchasing process) that you used to pay for the ticket(s), except Iberia Plus Platinum, Gold and Silver customers who entered their card number when they booked and bought their tickets via Iberia.com.

Service not available for codeshare flights 

Types of boarding passes

Find out the different formats and types of boarding passes

Website version

  • Download PDF, QR, Passbook and Google Wallet.

  • Receive PDF or QR by email.

Iberia app

  • iOS app
    Download Passbook, QR and PDF or receive them by email.

  • Android app
    Download Google Wallet, QR and PDF.
    Receive Passbook, QR and PDF by email.