Your booking

Once your electronic ticket (TKT) has been issued, enter your booking code to carry out the following actions through Manage your booking:

• Cancel/confirm flight bookings made on Iberia.com.

• Check the status of your bookings. Flights, dates, times... And see your ticket number (TKT) and get a copy.

• Change your booking. Date and flight changes can only be made up to 3 hours before the departure of the flight and are subject to the fare conditions of your ticket (changes may be permitted for free, with a fee or not at all).

• Select your seat, add additional baggage or purchase a seat. Remember, the purchase of additional baggage cannot be cancelled or refunded.

• Add Priority Boarding if available for your flight.

• Change or add your contact phone number or email. Remember, name changes for seat selections and/or ticket bookings are NOT permitted.

• Request a special service: book a pet in the cabin; special baggage in the hold (sports equipment, wheelchair, bicycle, etc.); and assistance for special needs passengers.

• Submit a bid to travel in Business. Tell us the price you're willing to pay to travel in Business and you may be able to enjoy the experience.

• Add your personal details: Advance Passenger Information (API). The governments of certain countries require Iberia to gather specific passenger information ahead of the flight.

• Complete your trip. Take advantage of our special offers to bookhotels, transfers, insurance, car hires, tours, activities and excursions, either directly or through us.

• Order a special meal. You can order a special meal on flights lasting more than 4.5 hours in Economy class or more than 90 minutes in Business class.

• If your flight is cancelled or disrupted, you can change the dates or claim a refund.

• To travel in a higher cabin class, check the conditions on theUpgrade page.

If your ticket doesn't allow changes on Iberia.com, call our Booking Service or go to a ticket office.

The Ticket (TKT or e-Ticket) number is a 13-digit code in which the first three digits identify the airline that issued the ticket. The Iberia identifier is 075.
When you book a flight through Iberia.com, you receive a confirmation email indicating the number of your ticket (this will always begin with 075) and your Booking code or record locator.

If it appears as 'pending' (Request mail in progress), it means that the ticket is still in the process of being issued. In that case, you will receive a confirmation email with all the details when the process is complete. If you don't receive the confirmation email, call our Booking Service to check that everything is in order.

When you get your boarding card, you will see the ticket number and record locater at the top right-hand corner, just under the barcode:
All fees and taxes levied on air transport are included in the ticket price and will be itemised, once they have been added to the ticket price, in the fees and taxes field.
We recommend that you keep your confirmation email with all your travel details until the end of your trip.

The ticket is the contract of transport between the airline and the passenger whose name is shown on the ticket. A ticket is valid to travel for 12 months and for reimbursement for 18 months. This validity applies as long as the fare allows it.

These 12 or 18 months start to count:

1.  from the date of issue, provided no flight coupon has been used; or
2.  from the date of use of the first coupon, provided it was used in the same year the ticket was issued.

If your request is related to a flight date change, itinerary change or change of the maximum stay in the destination, contact any Iberia office to check the conditions of the fare purchased. If your ticket was issued by a travel agency and you have not yet begun your trip, contact the agency.