[EMBBIO-lit.funciona]

 Register through the Iberia app in 4 easy steps:

FAQs

What does boarding using facial recognition consist of?

This is a unique project that improves the entire flow, from registration on the app to boarding the plane, passing through security without the need to present any documentation. Biometrics have touched down at Iberia to make your airport experience even more convenient.

How do I register through the Iberia app?

Your personal area in the Iberia app contains a "Facial Recognition" section where you can manage your biometric profile. When you access this area for the first time, you will have to scan your DNI or passport and the NFC chip and take a video selfie of your face. You can check whether your profile is active at any time.

Who can use facial recognition?

To register with this programme, you must be over 18 and have a valid Spanish ID document (DNI 3.0) or a European electronic passport with an enabled NFC chip.

You can use it for journeys that commence in T4 at Madrid airport, provided the flight departs from one of the boarding gates enabled for biometric recognition and biometric boarding is offered for the route.

Are boarding groups still valid?

Yes, boarding is managed through the protocol active at the time. When your group is called for boarding, go to the gate enabled for facial recognition. If you have checked in biometrically, your face will be recognised at the gate and you will be able to access the plane directly without showing your boarding pass

Do I have to register with the programme every time I fly?

You only need to register with the programme once. From then on, every time you fly on a route that offers biometric boarding you will be able to take advantage of facial recognition boarding by linking your boarding pass to your biometric profile.

How can I unsubscribe from the programme?

To remove your biometric profile and erase your personal data, simply send an email to Aena's Central Data Protection Department (ocpd@aena.es) attaching a photocopy of your DNI/NIE/Passport and a recent photograph.

What if I lose the ID document I used to enrol in the programme?

If you lose the document linked to your biometric profile, you will have to renew your profile in the Iberia app and add the new document issued by the competent authority.

For which routes can I board with facial recognition?

With effect from May 2021, the service is available for the following routes:

  • Madrid (MAD) – Oviedo (OVD)

  • Madrid (MAD) – Brussels (BRU)

  • Madrid (MAD) – San Sebastián (EAS)

  • Madrid (MAD) – Santiago de Compostela (SCQ)

And coming to other Iberia routes very soon

Which ID documents can I use to register with the programme?

You will need a mobile phone with an NFC reader to register your biometric profile. The valid operating systems are Android and iOS on Apple devices, provided NFC communication is enabled.

Do I still need to take my ID document and boarding pass with me?

The regulations stipulate that you must still carry your ID document and boarding pass but you won't need to show them to Iberia agents.

Will I still need to take my ID document and boarding pass with me?

The regulations stipulate that you must still carry your documentation and boarding card with you, but you will not need to show them to Iberia's agents.

How can I enrol if my mobile phone or my ID document doesn't have NFC technology, or if I experience any problems when enrolling through my phone?

You can enrol at the Aena self-service machines in T4 (desk 848). If you experience any difficulties, just ask for assistance from an Iberia agent.

Do I need to be an Iberia Plus member to use facial recognition boarding?

You don't need to be a member of Iberia Plus to use facial recognition boarding provided that you are checking in for an existing booking through the Iberia app for a route that offers this service.

However, if you want to register your details in the Aena database to be able to use biometric boarding in the future, you will need to be logged in to the Iberia app.

Once you have activated your facial recognition profile in the Aena database, you will be able to check in through the Iberia app and link your biometric profile to your boarding pass for all future flights on routes that offer this service.

Does registration with the programme last forever?

Registration with the programme is valid for one year. However, you can unsubscribe at any time by sending an email to Aena's Central Data Protection Department (ocpd@aena.es) and attaching a photocopy of your DNI/NIE/Passport and a recent photograph.

Loading...