Transfers

We are sorry to hear that your flight is delayed. You don't have to worry about anything, if your flight is delayed, both the transfer provider and the driver will know about it and will act accordingly. On the booking voucher, you will be able to find all the contact information of the local provider or driver.

Once you've completed all the transfer information (pickup, destination, number of passengers, number of baggage), you will be taken to the vehicle selection page . You can find the estimated duration of the trip on this page, together with all the relevant information (passengers, luggage, waiting time, etc.). To manage your booking you can access Iberia>Manage my booking, using your flight code.

We advise you to arrive at the airport 2.5 hours before your flight departure. Please consider traffic times increase in peak hours.

Generally, we recommend booking your pick-up:

• If you have luggage about 30-40 minutes after arrival time.
• If you have carry-on baggage only, 20 minutes after arrival time.
• If you are flying internationally and have to clear customs, we recommend adding another 60 minutes.

We also recommend that once you have arrived at your destination airport, you call the driver to inform him/her that you have arrived. If you experience a delay and require additional waiting time, you can let the local supplier know and ask them to wait a little longer until you can join the driver, in this case additional charges may apply.

For your return journey to the airport, the driver will wait for you for a maximum of 5 minutes and it is recommended to be there 15 minutes before the pick-up time. After this time we cannot guarantee that the driver will continue to wait for you. If you experience a delay and require additional waiting time, you must inform the local supplier or driver and ask them to wait a little longer (additional charges may apply). On your booking voucher, you will find all the contact details of the local supplier or driver. When selecting your pick-up time, please remember that we recommend you to be at the airport 2.5 hours before your flight.

On the booking voucher, you will find all the contact information of the local supplier or driver (name, phone number, etc.).

When making a reservation for a transfer, when you are asked for contact information, there is a field called ""special instructions"", in this section, you can write what clothes you are wearing or if you want the driver to be waiting for you in a specific place. When making a reservation for a transfer, when you are asked for contact information, there is a field called ""special instructions"", in this section, you can write what clothes you are wearing or if you want the driver to be waiting for you at a specific location. If you experience a delay and require additional waiting time, you can let the local provider know and ask them to wait a little longer until you can join the driver, in this case additional charges may apply.

We provide you an estimated travel time. The duration of the transfer is specified when choosing the type of vehicle and is also included in the confirmation email. Remember that these times are only estimations, thus the duration of the transfer may differ from what was anticipated.

When making a reservation for a transfer, use "special instructions" field when entering your contact information to provide your driver of any specific meeting point at your pick-up airport.

Private trips allow you to stop along the way to your destination if you request it and the provider can arrange it. Make sure to specify that you want to stop in the "special instructions" field when entering your contact information.

Verify that you are at the indicated meeting or pickup location. If necessary get in touch with the transfer provider. In your confirmation email, you have the transfer organizer contact details.

Reservations do not allow changes. In case you need to modify an already confirmed reservation, you can take advantage of the fact that most suppliers allow cancellations as long as you do it well in advance. You can then make a new reservation according to your needs. You can manage your transfer booking, with your flight code, from Iberia > Manage my booking > Your transfers (The new booking may involve additional costs compared to the original one).

If you have lost an item, contact the transfer provider. They will advise how to proceed. In your confirmation email, you have the transfer organizer contact details.