How do I use my voucher?

Checking and managing your vouchers

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Enter your voucher identification code and the e-mail address you used to request it to view the remaining balance, expiry date and conditions of use.

Where can I find it?
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How do I request a refund for my flight in the form of a voucher?

Can I request a refund as a voucher?

Did you buy a ticket but you are not able to fly? You can request a refund in the form of an Iberia voucher in the following cases:

Comfort Fare

If, when you booked your ticket, you selected the Comfort Fare, you'll be able to request a refund in the form of a voucher if you are not able to fly for any reason or if you simply change your mind.


More information

'Flexible Ticket' option

When you book, you can choose the 'Flexible Ticket' option, which allows a refund in the form of a voucher, whatever your fare and for any reason.


  

More information
 

Other reasons

You can also request a refund for your ticket in the form of a voucher in some cases, if your flight has been affected by reasons beyond the control of our company.


Track your flight information in real time via Iberia Conecta.

Your voucher: an identification code that you'll get by email

This is what the Iberia voucher looks like: a unique identification code with a random combination of numbers and letters.

  • You will receive it by email within a few days of requesting the refund.

  • If you request a refund for several tickets, you will receive (see image) several vouchers, each with its own identification code.

  • Remember that you can use them separately or combine them. You can use them at "Checking and managing your vouchers".

Iberia Vouchers

How to pay with your voucher

Iberia Vouchers


Once you have selected your flight, on the payment screen, on the right, you will find the "Voucher or gift card" space. Enter your voucher identification code, select "Apply" and that's it!


We will show you the new price to pay: zero, if the amount of the selected flight is less than or equal to the balance of your voucher; and the difference, if the amount of your purchase is greater than the balance of the voucher.


Also, remember that if you do not spend the entire balance of your Iberia voucher, you can continue redeeming it in future purchases until it is used up.

Get answers to your questions on Iberia refund vouchers

How long is the voucher valid for?

Check the email in which we sent you the voucher: it contains all the conditions of use, including the expiry date.

You can also check this info in the 'Checking and managing your vouchers' section on this page.

My booking includes several tickets for several passengers. Does each one of them have to request their own voucher?

You only need to submit one request per 'booking code' stating the details of one of the passengers.

One voucher per passenger in the booking will be issued. Each one will include the ticket amount and any ancillaries purchased (seat selection, bags, etc.).

We'll send all the vouchers to the same contact email stated on the form.

How do I use my voucher?

Once you have received your voucher by email:

  • You can use it for purchases at Iberia.com.

  • You can redeem it as many times as you want, until you use up the balance.

  • Choose the flights and, when you go to make the payment on our website, enter your voucher identification code in the box provided for it.

  • More information

     

I have several vouchers. Can I combine them to have a single voucher with the entire amount?

You can combine up to 9 vouchers. You can use them in the 'Checking and managing your vouchers ' section. Enter your email and the voucher identification codes from the same booking that you want to combine.

Can I use my voucher to add an extra bag or select a seat?

You can use the voucher to pay for any product or service added to the flight you purchase on the Iberia website.

I have already used my voucher. How can I check the remaining balance?

You can check the remaining amount in your voucher in the 'Checking and managing your vouchers' section on this page. You just have to enter your voucher identification code and the same email that you used when you made the request. We will show you the remaining balance, the expiry date and conditions.

What do I do if I've taken out travel insurance and I've requested a voucher for the ticket amount?

If you purchased Allianz travel insurance with your flight, please, contact the insurance company. To do so, you can either reply to the policy confirmation email or send a new email, indicating the policy number, to comercial.es@allianz.com.

For more information on travel insurance, please click on the following link: https://allianztravel-info.com/es

What do I do if I've hired a car with Iberia-Avis?

If you have a car hire booking, contact Avis to request a refund, if permitted under the terms and conditions in your contract.

To manage a car hire booking, please go to www.rentacar-iberia.com or send an e-mail to reservas.internet@abg.com.

Can I subsequently request a refund for my ticket or exchange the amount on the voucher for cash?

No. The voucher constitutes a full and final refund of your booking. During the request process, we'll ask you for confirmation twice to ensure that you wish to proceed with the voucher refund. Once you have completed the request on our website or through our call centre, the voucher will be issued and your booking will be cancelled. Please also note that you will not be able to exchange the amount on the voucher for cash.

I have a discount code. Is it the same as a voucher?

A discount code and a refund voucher are different products:

  • The voucher is the amount received for the refund of a ticket that you have not used. You can use it once or several times to book at Iberia.com, until the balance has been used up.
  • The discount code is a promotional code that knocks a percentage (10%, 20%...) or fixed amount (€10, €20…) off the total amount of your purchase. You can only use it once.

Are you not interested in a voucher?

In that case, you should please contact trough our regular channels to request other alternatives

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