Due to operational reasons from the 12th of July 2022 all Iberia flights will be operated to and from Terminal 3 at London Heathrow Airport.

Check-in counter
If you need to check in baggage or haven’t been able to check in on line, you will find Iberia's new check-in area in Terminal 3, Zone C.

Fast track and VIP Lounge
This new terminal will have a fast track service and will offer two VIP lounges - Galleries Club VIP Lounge and First Lounge. These will be available to Iberia customers under the same conditions as the previous ones.

British Airways operated flights
If any of your flights to Madrid are operated by British Airways, you will still need to go Terminal 5. You can find further information using the links below: Heathrow Map and Connecting Flights.

Conecting flights
If you have a connecting flight that is affected by this terminal change, you will receive a notification informing you about the changes.

Our flights to Venezuela have been affected by the suspension of the route during the summer season.

In view of this situation, if you are flying between 28 June and 28 October 2022 to/from Caracas (CCS) on a flight operated by Iberia and you bought your ticket directly on our websites or through Serviberia before or on 28 February, you can change your booking to any flight to/from Panama (PTY) or Santo Domingo (SDQ), or alternatively change to any other date from 30 October 2022. If you bought your ticket to fly with us through a travel agency, please contact the agency directly to change your booking.

In view of the rabies situation in this area, a series of measures have been introduced to control the disease and avoid it spreading to other parts of the country. As a result, all pets from Ceuta and Melilla must comply with the legal health measures:

• Microchip identification

• Valid rabies vaccination certificate issued in the past 12 months

• European pet passport

Furthermore, these animals may only enter the country through an approved airport or port of entry. Granada-Jaén airport is not approved for these purposes and pets are therefore not permitted for this destination.

Starting July 14, 2021, the U.S. Centers for Disease Control (CDC) has issued a temporary suspension of dogs (carry-on or checked), including fully-trained service dogs, traveling to the U.S. from a country considered high-risk for dog rabies.

Only service dogs traveling to the U.S. from high-risk countries with an approved CDC Dog Import Permit may fly. Cats from high-risk countries will not be accepted as carry-on or checked pets during the suspension.

Please consult the list of countries considered high-risk and all the information about the CDC temporary suspension.

Due to the suspension of operations between Madrid and Rio de Janeiro, if you have a ticket issued to fly on this route between 27 June and 29 October 2022 on flights operated by Iberia and you purchased your ticket directly on our website or at Serviberia by 30 March, we will do our best to provide you with an alternative. If you bought your flight ticket through a travel agency, you should check with the agency for them to modify your booking.

Due to COVID-19 and the restrictions applied by certain countries, we're extending our flexible fare policy to flights operated by Iberia, Iberia Express and Iberia Regional Air Nostrum. You can find the details below. We're offering you the option of requesting a voucher for the ticket amount through Booking Management.

In view of the rapidly changing situation, which may cause disruption to flights, times and other arrangements, we advise all customers to check Booking Management to find out whether their flight has been affected.