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Guidelines for customers who may be impacted by recent loss of power supply in Venezuela

Due to the recent loss of power supply in Venezuela, our flights to/from Caracas can be affected.

Faced with this situation beyond Iberia's control, if you are flying between 12th to 26th March to or from Caracas on flights operated by Iberia, with a ticket purchased directly through our websites or Serviberia until 11th March, you have the ability to change the dates among 9th April 2019. If you bought your ticket to fly with us through a travel agency, you must consult the agency to modify your booking.

If you've booked a flight that may be affected, enter your contact details Booking management so that we can notify you of any important changes to your trip.


If you have any queries about your trip, please contact us on:

  • Serviberia: 901 111 500 open 24 hours a day

  • From another country: Serviberia


Flight arrival and departure information

We recommend that you check the status of your flight before Arrivals and Departures you go to the airport.

We apologise for any inconvenience caused by this circumstance, which is beyond Iberia's control, and we sincerely appreciate your understanding.

Madrid Barajas Adolfo Suárez closes one of his runways for works.

Throughout the month of March, Madrid's Barajas Adolfo Suárez airport has closed one of its runways for construction work, reducing the number of permitted landing and take-off operations.

This can cause delays in flight departures and arrivals and reduce the time needed for your connections and those of your luggage.

At Iberia we have put in place a contingency plan and the entire team is working to minimize any possible inconvenience.

To answer any questions you may have in relation to your trip, in addition to our airport staff, you have at your disposal the telephone number of Serviberia in Spain: 901 111 500 to answer your call 24 hours a day.

We apologize for any inconvenience that this circumstance beyond Iberia may cause and, if at any time, due to the high number of customers affected, we can not attend you with greater agility, we would especially appreciate your patience and understanding.

If you've booked a flight that may be affected, enter your contact details Booking management so that we can notify you of any important changes to your trip.


If you have any queries about your trip, please contact us on:

  • Serviberia: 901 111 500 open 24 hours a day

  • From another country: Serviberia


Flight arrival and departure information

We recommend that you check the status of your flight before Arrivals and Departures you go to the airport.

We apologise for any inconvenience caused by this circumstance, which is beyond Iberia's control, and we sincerely appreciate your understanding.

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