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Temporary flight resumption to Venezuela

As a result of the situation caused by the earthquake and the operational restrictions arising from it, flights to and from Caracas remain cancelled until 26 August.
To continue offering you a travel alternative, we have temporarily adapted our operation to fly to Arturo Michelana International Airport in Valencia (VLN), instead of Simón Bolívar International Airport in Caracas (CCS).

When will it be available?

This route will operate from 26 July to 26 August 2026.
Frequency: 2 weekly flights, Thursday and Sunday.
Tickets are now on sale through all our usual channels.

What differences are there in onboard service and at the airport?

This special operation will be available only for a limited period and will be carried out with an aircraft operated by a specialised provider, ensuring the highest safety and operational standards.

Due to the exceptional characteristics of this journey, please note the following conditions for the Valencia route (VLN) to Madrid (MAD):

On board service: A reduced meal service will be offered and special meal requests will not be available.
At the airport: you must arrive at Valencia airport 5 hours before departure.
Mobility and accessibility: Embarkation and disembarkation in Valencia (VLN) will be carried out exclusively by stairs. For technical reasons, it is not possible to offer the assistance service for PRM (people with reduced mobility) who require help boarding or leaving the aircraft.

Please take these special conditions into account before confirming your booking and when planning your trip.

Are all passengers with cancelled flights being rebooked on these flights?

Where possible, customers with affected flights between 26 July and 26 August have been automatically rebooked onto this route.
Next steps:

Check your email or go directly to Manage bookings to see the details of your new flight or request a refund if the assigned option does not suit you.
If you still do not have an alternative assigned, you can manage it yourself by selecting one of the following options from Manage bookings:
- Select the option to fly to or from Valencia, Venezuela (VLN), between July 26 and August 26.
- Change the travel date to fly until September 30, 2026..
- Change your route to alternative airports: Panama City (PTY) or Bogota (BOG).
- Request a refund for your ticket.
If you are in Venezuela and need to contact us, we have enabled the following free Customer Service number +58 8003645645.

Before going to the airport

Please check the Flight status before going to the airport.

We regret any inconvenience that this circumstance beyond Iberia’s control may cause you and we particularly appreciate your understanding.

Maintenance work at Buenos Aires Airport from 25 October to 11 November 2026

Due to planned maintenance work on the main runway at Buenos Aires Airport (Ezeiza), some of our flights between Madrid and Buenos Aires may be affected between 25 October and 11 November 2026. During this period, flights departing from Buenos Aires and bound for Madrid will make a technical stop in Montevideo for refuelling.

Given this situation beyond Iberia’s control, we are offering our customers alternative options so they can adjust their travel plans more conveniently.

Who does this apply to?

For bookings that meet these conditions:

Tickets purchased up to 8 May 2026.
Flights with origin or destination in Buenos Aires (Ezeiza Airport) operated by the Iberia Group (Iberia, Iberia Express and Air Nostrum).
Original flight date between 25 October and 11 November 2026.

What options do we offer?

Change the date of travel to fly between 15 October and 30 November 2026.
Change the origin or destination to another airport located up to 300 km away.
Request a refund as a voucher.

Important: 1 change is allowed. The refund will be issued as a voucher and will only be returned to the original payment method if the flight is ultimately cancelled (outbound or return).

How do I manage my booking?

If you purchased your ticket on iberia.com, through the App or via our Contact Centre, check whether you can now change your flight or request a refund online easily.

If you purchased your ticket through a travel agency, you need to contact the agency to process any changes.

Temporary suspension of the route to Havana (from 1 June to 24 October 2026)

Due to the temporary suspension of the Havana route, flights between June 1 and October 24 are cancelled

Given this situation, we offer alternatives to our customers so they can reorganize their trip more comfortably.

Who does it apply to?

For bookings that meet these conditions:

Tickets purchased up to April 13, 2026.
Flights departing from or arriving in Havana and its connections.
Original flight date from June 1 to October 24, 2026.

What options do we offer?

Change your travel date to fly up to October 25, 2027, subject to availability.
Change the origin or destination to another airport within up to 2,300 km, including Miami, Mexico City, Panama City and Santo Domingo.
Request a refund.

Please go to Manage booking to process it online if you booked directly with Iberia. If you purchased your ticket through a travel agency, you must contact them to modify your booking.

Flight flexibility in Doha

Due to the situation in the Middle East, we have had to cancel some of our flights to/from Doha. We are monitoring the airspace situation in real time and adapting our operations. Please check the status of your flight in Flight Status and keep your contact details updated in Manage Booking so we can keep you informed about your trip.

If your flight has been cancelled, you can request a date change or a refund and process it online through Manage your booking. If needed, we will cover up to 3 nights of accommodation, as well as basic expenses that you may later request reimbursement for through the website.

For flights that are still scheduled, due to these circumstances we have activated the following flexibility policy:

On flights operated by Iberia until June 15 and purchased before April 30 , you may, at no additional cost:

Change the date of your booking to travel until October 31, 2026.
Request a refund of your ticket.
Change the origin/destination up to 150 km.

If you booked directly with Iberia, you can process it online in Manage your booking. If you did it through an agency, you must contact them to modify your booking.

On flights operated by Qatar Airways until June 15 and purchased through our channels before April 30, you may, at no additional cost:

Due to the situation in the Middle East, we have had to cancel some of our flights to/from Doha. We are monitoring the airspace situation in real time and adapting our operations accordingly. Please check the status of your flight on Flight Status and keep your contact details updated in Manage Booking so that we can keep you informed about your journey.

If your flight has been cancelled, you can request a date change or a refund and process it online via Manage your booking. If needed, we will cover up to 3 nights of accommodation, as well as basic expenses, which you can later claim for reimbursement through the website.

Due to these circumstances, we have activated the following flexibility policy, and bookings with flights up to September 30 purchased before April 9 may, at no additional cost:

If you booked directly with Iberia, you can process it online in Manage your booking. If you booked through an agency, please contact them to modify your reservation.

For flights operated by Qatar Airways until September 30 and purchased through our channels before April 9, you may, at no additional cost:

Please go to Manage your booking to process it online or contact our Customer Service Center. If you purchased through an agency, please contact them to modify your reservation. If there are less than 48 hours before departure, please contact Qatar Airways.

Flight Flexibility in Tel Aviv

Due to the situation in the Middle East, all flights to/from Tel Aviv have been cancelled.

Due to these circumstances, we have activated the following flexibility policy, and bookings with flights up to October 24 purchased before June 3 can, at no additional cost.

Change the date of your reservation.
Change the destination and alternatively fly to Cairo, Athens, Budapest and Rome.
Request a full refund of your ticket.

For our customers with issued tickets, there is a commercial agreement with EL AL (LY), effective from April 13 until October 24, 2026, through which they may book in the lowest available class on the airline’s operating routes.

To fly to Tel Aviv: Amsterdam, Athens, Barcelona, Berlin, Boston, Bucharest, Budapest, Dubai, Frankfurt, Geneva, Lisbon, London, Los Angeles, Madrid, Marseille, Miami, Milan, Munich, Nice, New York, Paris, Prague, Rome, Sofia.
To fly from Tel Aviv: Venice, Vienna, Warsaw, Zagreb and Zurich.

Please access Manage booking to process it online if you booked directly with Iberia. If you purchased your ticket through a travel agency, please contact them to modify your reservation.

Maintenance works at Santiago de Chile airport (21 September to 3 November 2026)

Due to maintenance works at Santiago de Chile airport, some of our flights to or from this city may be affected between 21 September and 3 November 2026.

In light of this situation beyond Iberia's control, we are offering alternatives to our customers so they can reorganise their trip with greater flexibility.

During this period, flight IB118 to Madrid may make a technical stop in Rio de Janeiro for operational and refuelling reasons.

Who does this apply to?

For bookings that meet these conditions:

Tickets purchased up to 28 May 2026.
Flights with origin or destination in Santiago de Chile operated by the Iberia Group (Iberia, Iberia Express and Air Nostrum).
Original flight date from 21 September to 3 November 2026.

What options do we offer?

Change the date of your trip to fly up to 15 November 2026.
Change the origin or destination to another airport located up to 300 km away.
Request a refund in the form of a voucher.

Important: 1 change is permitted. The refund will be issued as a voucher and will only be returned to the original payment method if the flight is ultimately cancelled (outbound or return).

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