• HP
  • Before you travel
  • All about your baggage
  • Check from home

How does the service work?

We collect and check your bags for you

  • 1.

    Select your flight and choose a time for us to collect your bags, either the same day as your trip or the day before.

  • 2.

    We will go to the address you indicate, check your documents, and weigh and seal your luggage in front of you.

  • 3.

    You'll be able to go to the airport without any bags: We take care of moving and billing them for you.

  • 4.

    Collect your bags from the belt at the destination airport.

  • 5.

    You can change your booking whenever you want and cancel it for free.


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Why choose this service?

Travel comfortably and safely, as well as saving time at the airport.

Frequently asked questions

How does the service work?

The service includes collection of your luggage at the address you indicate, safekeeping, transport and check-in at the departure airport. It is separate from the cost of the Iberia checked luggage service. You are responsible for collecting your luggage from the belt at the destination airport.

Where is the service available?

At the moment, this service is only available for flights departing from Madrid airport. We are working to expand it to new cities.

How do we check in your luggage at the airport?

Bob has been approved the Spanish National Air Safety Agency (AESA) to provide the luggage shipping service with Iberia in line with the security protocols required by Spanish airport regulations.

Just as when you check in your luggage at the Iberia desk, the the agent who collects your luggage will need to check your personal documents, boarding passes, any visas required, as well as the weight of each passenger's luggage.

The agent will then record each passenger's details on the service mobile app and link them to one of the bags, in line with the airport regulations.

At the end of the process, you will receive a confirmation email and SMS with your luggage labels.

Can the luggage be delivered by a different person than the one flying?

For security reasons it is not possible. We need to verify on site the identity of the persons flying with their ID, NIE or passport (in addition to the boarding pass) and associate it to each of the suitcases that will be checked in with Iberia.

How long does the TSA PreCheck membership last?

Once you have been approved and received your KTN, your TSA PreCheck membership will be valid for five years. Be sure to renew when you receive a reminder email to ensure continuation of TSA PreCheck benefits.

What will you do if my baggage is overweight?

The agent will weigh your baggage on collection. If any piece of luggage exceeds your allowance, you will have to remove items from the bag in question to reduce the weight. Our agent will not collect any bags that exceed the weight permitted by the airline.

What if I want to change or cancel my booking?

If you need to make any changes or cancellations, send an email to trafico@bob.io.