• HP
  • Before you travel
  • All about your baggage
  • Check your bags

What do customers think?

Convenient, safe, versatile

Why choose BoB?

Travel comfortably and safely, as well as saving time at the airport.

Frequently asked questions

How does the BoB Departure Service work?

The service includes collection of your luggage at the address you indicate, safekeeping, transport and check-in at the departure airport. It is separate from the cost of the Iberia checked luggage service. You are responsible for collecting your luggage from the belt at the destination airport.

How does BoB check in your luggage at the airport?

BoB has been approved the Spanish National Air Safety Agency (AESA) to provide the luggage shipping service with Iberia in line with the security protocols required by Spanish airport regulations.

Just as when you check in your luggage at the Iberia desk, the BoB agent will need to check your personal documents, boarding passes, Covid-19 documents and any visas required, as well as the weight of each passenger's luggage.

The agent will then record each passenger's details on the BoB mobile app and link them to one of the bags, in line with the airport regulations.

At the end of the process, BoB will send you a confirmation email and SMS with your luggage labels.

Can the luggage be delivered by a different person than the one flying?

For security reasons it is not possible. BoB needs to verify on site the identity of the persons flying with their ID, NIE or passport (in addition to the boarding pass) and associate it to each of the suitcases that will be checked in with Iberia.

How far in advance do I have to make a reservation?

You can make your reservation as far in advance as you wish.

Once you have selected your flight you can choose the time at which BoB will collect your luggage within the available time slots.

In any case, we recommend that you make your reservation as soon as possible so that you can choose the schedule that best suits your needs.

I'm overweight in my luggage, how does BoB handle this?

The BoB agent will weigh your luggage at the time of collection. In case the weight of your luggage exceeds the fare of your ticket, BoB will offer you to manage the excess cost at the airport by charging it to the payment method you used to make your BoB reservation.

I want to check in more luggage than I have included in my online check-in, can the BoB agent do it for me at the airport?

If you need to check in more luggage than you included in your online check-in BoB charges the additional cost to the payment method you used to make your BoB reservation.

How does the BoB Arrivals Service work?

The service includes collection of your luggage from the belt at the destination airport, safekeeping, transport and delivery to the address you indicate. It is separate from the cost of the Iberia checked luggage service.

How will BoB identify my luggage when the flight arrives at my destination?

To be able to identify your luggage correctly, before take-off BoB will ask you to send photos of your bags and their labels.

When the luggage is delivered, the BoB agent will validate the ID document of the person who made the booking and will check the labels against the photos received.

What should I do if I want to modify or cancel my reservation?

If you want to make any changes or cancellations, call +34911984997 or write to support@bob.io

I have some additional questions, how can I solve them?

Visit bob.io website for more information.

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