• HP
  • Before you travel
  • All about your baggage
  • Check from home

How does the service work?

We collect and check your bags for you

  • 1.

    Select your flight and choose a time for us to collect your bags, either the same day as your trip or the day before.

  • 2.

    We will go to the address you indicate, check your documents, and weigh and seal your luggage in front of you.

  • 3.

    You'll be able to go to the airport without any bags: We take care of moving and billing them for you.

  • 4.

    Collect your bags from the belt at the destination airport.

  • 5.

    You can change your booking whenever you want and cancel it for free.

 

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Why choose this service?

Travel comfortably and safely, as well as saving time at the airport.

Frequently asked questions

How does the service work?

The service includes collection of your luggage at the address you indicate, safekeeping, transport and check-in at the departure airport. It is separate from the cost of the Iberia checked luggage service. You are responsible for collecting your luggage from the belt at the destination airport.

How do we check in your luggage at the airport?

Bob has been approved the Spanish National Air Safety Agency (AESA) to provide the luggage shipping service with Iberia in line with the security protocols required by Spanish airport regulations.

Just as when you check in your luggage at the Iberia desk, the the agent who collects your luggage will need to check your personal documents, boarding passes, Covid-19 documents and any visas required, as well as the weight of each passenger's luggage.

The agent will then record each passenger's details on the service mobile app and link them to one of the bags, in line with the airport regulations.

At the end of the process, you will receive a confirmation email and SMS with your luggage labels.

Can the luggage be delivered by a different person than the one flying?

For security reasons it is not possible. We need to verify on site the identity of the persons flying with their ID, NIE or passport (in addition to the boarding pass) and associate it to each of the suitcases that will be checked in with Iberia.

How far in advance do I have to make a reservation?

You can make your reservation as far in advance as you wish.

Once you have selected your flight you can choose the time at which we will collect your luggage within the available time slots.

In any case, we recommend that you make your reservation as soon as possible so that you can choose the schedule that best suits your needs.

What will you do if my baggage is overweight?

The agent will weigh your baggage on collection. If any piece of luggage exceeds your allowance, you will have to remove items from the bag in question to reduce the weight. Our agent will not collect any bags that exceed the weight permitted by the airline.

What if I want to change or cancel my booking?

If you need to make any changes or cancellations, send an email to trafico@bob.io.

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