Customer services

We assist you with all your travel arrangements:

• Check the Covid restrictions for each country.

• Book and pay for your trip (without management fees).

• Change or cancel your booking and request or use your vouchers through Manage your booking.

• If you are unable to travel for health reasons, contact us through this form.

• Check your flight status for any last-minute disruption.

• Get flight updates with Iberia Conecta.

• Check in online.

• Check and select voucher options.

• Find out about the benefits and conditions of the Iberia Plus programme. You can also contact us through this form.

• Discover Iberia's On Business programme for companies. Our contact in Spain is 91 879 00 33 from Monday to Friday from 9am to 7pm.

• Track your baggage and any other claims or request a receipt.

• WhatsApp: +34 676 67 60 04

• twitter.com/iberia

• Facebook.com/iberia

Contact telephone numbers in Spain:

For information or new bookings in Spain: +34 91 333 67 01

If you need an invoice for a ticket purchased through Iberia.com or Serviberia for a company in Spain,* Gibraltar or Andorra, you can request it through Invoice request.
If you also need an invoice for advance seat selection, please contact our Booking offices.

You can also request online invoices for tickets purchased on Iberia.com in Mexico and Guatemala. For all other countries, contact our local offices.

If you want an invoice for a ticket purchased through any other channel, please contact them directly.

* VAT on air tickets is regulated by Law 37/1992 of 28 December on Value Added Tax. The VAT rate for domestic flights is 10%. International flights and flights with a destination or origin in the Canary Islands are exempt. Flights to the Balearic Islands are also subject to 10% VAT. However, the rate for the part over international waters is exempt.

If you are enquiring about a delayed baggage claim (PIR), you can get more information by calling the number you were given when you submitted your claim at the airport or through the "online" baggage tracking service.

If your claim is related to Iberia Plus, please use the contact email, fax or telephone number indicated in your Iberia Plus Service Centre or fill in the form.

If you want to check the status of claim already submitted, please use this form Check the status of your incident.

If your enquiry is related to a claim not mentioned above, we apologise for not getting in touch with you before now. Our customer service team is currently working on your claim. We aim to resolve all incidents within 21 days, but sometimes we need to request information from other parties and this can lead to a longer resolution time.

To send us your comments, request flights receipts and refunds, or enquire about a claim already submitted, you can access the form.

If your claim is related to your luggage (loss, delay or damage), you can check the status.

You can request a voucher through Manage your booking for the ticket amount (ticket + ancillary services, such as seat selection or an additional bag) to spend on one or more future purchases with the Iberia Group (Iberia, Iberia Express and Air Nostrum).
Alternatively, you can change the dates of your flight. If you choose this option because you already know when you want to travel, you can also process it through Manage your booking.
Or if you prefer, you can request a refund for the ticket and ancillary services by contacting  (+52) 55 15 00 35 51.

To submit a lost property claim for items left at the airport (boarding gates, controls, etc.), contact the lost and found office at the airport in question. Please check the airport website for the contact details.

Iberia only processes lost property claims for items left on its planes, in the VIP and UM lounges, or on the buses that take you to/from the plane. For items left on a plane operated by another airline, we advise you to contact the customer service department of the airline in question. You can search for lost property from the second day after you left it behind.
Iberia cannot be held responsible for the loss of items left on board its planes.

Download the Iberia app to be able to buy tickets and manage your flights quickly and conveniently whenever and wherever you want.

Discover all our profiles on social media to see what we're doing and share whatever you want with us.

Get free updates in real time by sms or email on any disruption, incident or change to your flight, even after take-off, with Iberia conecta.

We taking another step forward in the digital transformation of our company by offering a new customer service channel in Spanish adapted to your needs: the Iberia virtual assistant on WhatsApp will be a really useful contact.

Here are some of the things you can do with it:

• Check the status of your flight.

• Get general information about your trip: the items you can take in your hand luggage, the belt number to reclaim your bag at the destination, etc.

• Check in for any Schengen destination on flights operated by Iberia, Iberia Express or Iberia Regional Air Nostrum, except the Air Shuttle, with the same ease as through the check-in available on iberia.com.

Begin with an “OK Google, I want to speak to Iberia” and enjoy our services through Google Home and Google Assistant. Just tell us what you need and we'll handle it on the spot.

Iberia is the official airline of Alexa, the latest device launched by Amazon.
With Alexa you can check a flight status, check in or find out how many Avios you need for a particular flight.

At Iberia we work to ensure sustainable and efficient growth of our operations, integrating business sustainability through constant improvement of environmental management and by helping to create a fairer and healthier society. We conduct our business responsibly and with transparency, caring for the environment and actively engaging in social projects.

We understand the challenge that lies ahead and we change to achieve a single goal: little by little and step by step, but with relentless determination, we want to make the future better for everyone.

For enquiries about a" flight + hotel" or "flight + car" package booked through Iberia Holidays, please send an email to: Vacaciones.iberia@ba.com. Remember, customer service hours are from 09:30 to 17:30, Monday to Friday.