With the collaboration of the Airport Managers of each country, at Iberia we adapt to your cognitive and/or intellectual accessibility requirements to offer you the best travel experience. .
Remember to buy a flight with as few stopovers as possible.
In general, airlines will accept any person with reduced mobility (PRM) who can understand and carry out the safety instructions by themselves and who doesn't interfere with in-flight safety or the activities of the crew.
Otherwise, you may need a companion and, on specific occasions, health personnel with the capacity to apply the care you need.
Travelling with a companion is mandatory if you need assistance to:
Get to an emergency exit.
Communicate in any way with the crew about safety matters.
Unfasten or fasten your safety belt.
Carry out basic physiological needs.
Access the life jacket or oxygen mask and put them on.
Except in special cases, your companion must be at least 18 years old and in full possession of their faculties.
Aena has developed a badge that allows people with invisible disabilities to be easily identified by airport staff, improving their experience and reducing stress. This device indicates that the person may need help or understanding and a little more time to perform any activity at the airport. This badge also gives you priority access to the security control.
Find all the information you need to bring a wheelchair or other mobility device on board.
Find out how to be accompanied by an assistance dog during your flight: how to apply, necessary documentation and particular cases.
Download our Háblalo Iberia mobile app to help you communicate during your trip.
We advise you to you arrive at the airport 2 hours before the departure of the flight or 3 hours if it is a long-haul flight.
If you have requested assistance, please go to the service manager's meeting point or to our information desk.
If you don't have a boarding card, go to the check-in desk.
Show your documents.
If you are checking in luggage, please place it on the belt and follow the instructions given by our staff.
By showing your Aena badge for people with invisible disabilities, you can access the security control reserved for families and people with reduced mobility (PRM). You can Apply for this badge on the Aena website.
If the airport does not have a dedicated security control, you will be facilitated through the general security control as far as possible.
Separate electronics and liquids from your hand luggage.
Place your belongings in the scanner trays.
Tell staff if you are carrying medical devices.
Go through security control as directed and follow the instructions.
Store your belongings.
Check the screens for updated information about your flight.
The departure board will display your plane's departure time and gate.
This information may also appear on your boarding card.
When boarding opens, you will have priority access.
The cabin crew is there to help you and ensure your safety; do not hesitate to ask them anything you need.
Our fleet is adapted to carry passengers requiring special assistance:
Seats with folding armrests located in the aisles.
On-board wheelchair to facilitate mobility on the aircraft. Available on all Iberia aircraft and upon request on Iberia Express.
Accessible toilets, on long-haul flights. Ask our crew for the locations and request that they accompany you to and from your seat if needed.
Our planes are prepared to support different forms of boarding and disembarking: remote, jet bridge, lift or ambulift.
Check the information board to see which terminal or gate your next flight is departing from.
You may need to take a bus or train to another terminal; follow the instructions provided by our staff.
Be sure to bring your boarding card for your next flight. Ask for it at the desk if you do not have it.
For more information, see our Connecting Flights
Check the information board, look up your flight number and you will see which carousel to pick up your bags from.
If you have a problem, please go to our desks.
Follow the signs to exit the airport.
You have now reached your destination. Thank you for flying with us.
