Latest update of our flights
Change of terminal at London Heathrow
On 1 June, we're going back to our previous location and all our flights to and from London Heathrow will once again depart from and arrive at Terminal 5.
Check-in desk
If you have to drop off luggage or you didn't get your boarding pass online and need to get a physical one at Heathrow Airport, you'll find Iberia's new check-in area in Zone B of Terminal 5.
Fast track and VIP lounges
This new terminal offers the fast track service and two VIP lounges for use by Iberia customers under the same conditions as the previous ones.
Flights operated by British Airways
If any of your flights are operated by British Airways, you will need to go to Terminal 3. You can find more information in the following links: Heathrow map and Connecting flights.
Connecting flights
If you have a connecting flight that may be affected by this terminal change, you'll receive a notification informing you of the changes.
Where does Iberia operate at London-Heathrow Airport (LHR)?
From 1 June, Iberia will carry out its operations at Terminal 5 at London Heathrow Airport (LHR).
Where is the check-in area?
The check-in area is located in Zone B and has separate desks for Economy and Business. This terminal is shared with British Airways.
Which are the Iberia check-in desks in T5?
The check-in desks are B10 to B16.
Does this change affect both the departure and arrival of flights?
Yes, the arrivals area is also located in Terminal 5.
Why is Iberia switching terminals?
This new location is more strategic and will facilitate connections between a wide network of flights and destinations, therefore enhancing the quality of our customer service.
Where will codeshare flights with other airlines operate from?
British Airways (BA) operates at Terminal 5, so flights sold by Iberia and operated by British Airways aircraft will depart from and arrive at Terminal 5. American Airlines (AA) continues to operate at Terminal 3.
What if I already have a connecting flight with BA?
If the connection time is sufficient to change terminals, there won't be any issue and you won't need to change your ticket. You should go to the British Airways terminal to take the connecting flight. If the connection time is too short, the airline operating the first flight will try to change it to ensure enough time to make the connection.
What if I accidentally find myself in the wrong terminal?
If you are in the wrong terminal, you have to go to the correct one for the departure of your flight. Please bear in mind that the terminals are quite far apart, so if you don't arrive in time to board your flight we advise you to contact the airline and we'll offer you another alternative.
How do I get from one terminal to another?
Heathrow Airport has published information about the options for travelling between terminals. You can find more information at the following links:Heathrow map and Connecting flights.
Which destinations does British Airways operate at T3?
British Airways operates most of its flights at T5 at London Heathrow, although some flight to certain cities depart from and arrive at Terminal 3. These destinations are: Bastia, Billund, Bucharest, Gibraltar, Gothenburg, Lynn, Naples, Oslo, Porto, Pristina, Pura, Tirana and Vienna. However, now that Iberia has switched terminals a few more destinations will be added. You can check them at https://www.britishairways.com.
Will it offer the same services as the old terminal?
Yes, the services provided will be the same as in the old terminal, such as assistance for unaccompanied minors and persons with reduced mobility, and exclusive services for Business customers (check-in desks, fast track and VIP lounges).
Flexibility of flights due to the call for a pilot strike at Air Nostrum
Due to the call for a pilot strike at Air Nostrum for every Monday and Friday from February 27, 2023, we have made our fares more flexible on some routes that could be affected:
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Madrid-Alicante-Madrid
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Madrid-Almeria-Madrid
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Madrid-A Coruña-Madrid
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Madrid-Asturias-Madrid
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Madrid-Bologna-Madrid
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Madrid-Bordeaux-Madrid
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Madrid-Nice-Madrid
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Madrid-Pamplona-Madrid
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Madrid-Santander-Madrid
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Madrid-Toulouse-Madrid
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Madrid-Valence-Madrid
If you are travelling on any Friday or Monday until 31 Maig on flights operated by Iberia Regional Air Nostrum on these routes and you have purchased your ticket until 19 April on our websites or call center, you can make date changes to your reservation or process a voucher through of Booking Management, regardless of whether your flight is canceled or not.
These changes can be made on the same route or another that is a maximum distance of up to 350 km. of the initial origin/destination, and to fly up to June 30, 2023.
If you have purchased your ticket at a travel agency, you must contact them to modify your reservation.
If you have booked a flight that may be affected, enter your contact details here Booking management so we can notify you any important changes to your trip through Iberia conecta.
Check whether your flight allows date changes or the processing of a voucher directly through Booking management. If not and your flight is scheduled to depart in the next 48 hours, please call our Customer Service
Call for a strike of public employees in France until 1 June 2023
Due to the strike called by public employees in France and affecting air traffic controllers in France until 1 June, our regular flights activity may be affected.
In view of this situation beyond Iberia's control, if you are flying on those dates on flights from /to France operated by Iberia, Iberia Express and Iberia Regional Air Nostrum affected by the French Air Traffic Control and you have purchased your ticket directly on our websites or Serviberia until 4 May, you have the possibility to rebook an other flight, for the same route or up to 350 km distance, until 22 June 2023, in the equivalent class or lower. If you have purchased your ticket to travel with us from a travel agency, you must contact them to change your booking.
If you have booked a flight that may be affected, enter your contact details here Booking management so we can notify you any important changes to your trip through Iberia conecta.
Check whether your flight allows date changes or the processing of a voucher directly through Booking management. If not and your flight is scheduled to depart in the next 48 hours, please call our Customer Service
Requirements for the carriage of pets from Ceuta and Melilla
In view of the rabies situation in this area, a series of measures have been introduced to control the disease and avoid it spreading to other parts of the country. As a result, all pets from Ceuta and Melilla must comply with the legal health measures:
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Microchip identification
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Valid rabies vaccination certificate issued in the past 12 months
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European pet passport
Furthermore, these animals may only enter the country through an approved airport or port of entry. Granada-Jaén airport is not approved for these purposes and pets are therefore not permitted for this destination.
If you have booked a flight that may be affected, enter your contact details here Booking management so we can notify you any important changes to your trip through Iberia conecta.
Check whether your flight allows date changes or the processing of a voucher directly through Booking management. If not and your flight is scheduled to depart in the next 48 hours, please call our Customer Service
Traveling to the U.S. with dogs / cats
Starting July 14, 2021, the U.S. Centers for Disease Control (CDC) has issued a temporary suspension of dogs (carry-on or checked), including fully-trained service dogs, traveling to the U.S. from a country considered high-risk for dog rabies.
Only service dogs traveling to the U.S. from high-risk countries with an approved CDC Dog Import Permit may fly. Cats from high-risk countries will not be accepted as carry-on or checked pets during the suspension.
Please consult the list of countries considered high-risk and all the information about the CDC temporary suspension.
If you have booked a flight that may be affected, enter your contact details here Booking management so we can notify you any important changes to your trip through Iberia conecta.
Check whether your flight allows date changes or the processing of a voucher directly through Booking management. If not and your flight is scheduled to depart in the next 48 hours, please call our Customer Service