Faced with this situation beyond Iberia's control, if you are flying between 25th February and 31st March, 2020 to/from Italy and you have a ticket purchased directly through our websites or Serviberia until 28th February, you have the ability to change the dates or the route (to/from airports in Spain and Europe Iberia, Air Nostrum or Iberia Express operating) among 31st March, 2020, or change the flight date from April 14 to June 15. If you bought your ticket to fly with us through a travel agency, you must consult the agency to modify your booking.

Faced with this situation beyond Iberia's control, if you are flying between 25th February and 15th March, 2020 to/from Japan and you have a ticket purchased directly through our websites or Serviberia until 26th February, you have the ability to change the dates among 31st March, 2020. If you bought your ticket to fly with us through a travel agency, you must consult the agency to modify your booking.

Since January 31 and during the months of February, March and April, our flights from/to Shanghai have been temporarily canceled due to the situation caused by the coronavirus.

If you have an issued ticket to fly on this route and have not yet started the trip, you can request a refund of the ticket.

If you have already started the trip and do not wish to make the remaining leg you can request a refund of the proportional part.