Customers affected by any of the following circumstances less than 15 days before departure can change the date of their flight free of charge or get a refund in the form of a voucher to swap for tickets and services in the Booking Management section of our website:
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New entry restrictions have been established at your destination
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You are affected by the sudden introduction of compulsory lockdown or quarantine measures at your destination that cannot be avoided by testing negative for COVID-19 just before travelling
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You are suddenly subject to lockdown or quarantine measures in your place of origin (lockdown imposed for your region, province, town or hospital zone; a household member tests positive for COVID-19, etc.)
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You yourselves test positive for COVID-19
All you need to do is request it on our website [in Manage Your Booking] before check-in closes for the flight you are not going to be able to take. Alternatively, you can contact Customer Services to explain the reason why you can't travel.
Vouchers provide maximum flexibility because there are no date restrictions and they can be used for one or more flights until the balance has been used up. You can request your voucher from Booking Management.
Benefits of requesting a voucher:
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No waiting. Easy online request process.
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The voucher can be used once or as many times as you want until you've spent the full amount.
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You have 14 months from the date of issue to use it.
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The voucher is non-nominative so you can use it to buy a ticket for someone else.
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Valid for any direct flight or any connecting flight where at least one of the routes is operated by Iberia, Iberia Express or Iberia Regional Air Nostrum.
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To fly whenever you want.
Changes are also permitted with the following exceptions: not valid for flights from 4 to 9 December2020, from 19 December 2020 to 10 January 2021; and from 24 March to 10 April 2021. To make these changes, please contact your travel agency or submit your request through Booking Management.
The above change and voucher refund options do not affect any other refund alternatives that apply to situations where you are unable to travel due to force majeure. In these cases, all requests must be submitted through our usual customer service channels.
