You can request this service through the Iberia website, by telephone, or in person at the airport, depending on how soon you contact us before the departure of the flight:
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Up to 72 hours before:
Through Iberia.com on business days from Monday to Friday (in countries where the service is available).
By telephone: 1-800-772-4642.
(English) 8:00 - 24:00 Lt. Monday to Sunday.
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Up to 24 hours before. For last-minute requests on Friday for flights the following Monday morning:
Contact Serviberia: 1-800-772-4642
(English) 8:00 - 24:00 Lt. Monday to Sunday.
or our offices at the airport.
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Less than 24 hours before:
You can only request this service in person at our airport offices, provided that the flight occupancy and the regulations for minors travelling alone permit it.
Except for flights from London-Heathrow (Terminal 5), where requests must be made at least 48 hours before the departure of the flight.
Unaccompanied minor procedure at London-Heathrow airport:
2 hours before departure proceed to T5 departures Special Assistance Zone G for the unaccompanied minors “Omniserve” desk, identified with a totem as “Iberia Unaccompanied minor meeting point”. Paperwork will be checked here.
The unaccompanied minor is advised to bring a copy of the ticket and unaccompanied minor fee receipt.
The accompanying adult must remain at the airport terminal until 30 minutes after the departure of the flight.
Due to the special treatment they require, you must take into account the following requirements.
Consult our recommendations so that the minor’s flight is more comfortable.
Take a look at our frequently asked questions about minors.
Save time by printing the form for our accompaniment services and you will be able to provide us with the copy already completed at the airport: Liability Waiver Form.