Travelling on Iberia for unaccompanied minors

This service can be booked through your Iberia office or travel agency.

You can request this service through the Iberia website, by telephone, or in person at the airport, depending on how soon you contact us before the departure of the flight:

Up to 72 hours before:

Through Iberia.com on business days from Monday to Friday (in countries where the service is available).

By telephone: 1-800-772-4642.

(English) 8:00 - 24:00 Lt. Monday to Sunday.
Up to 24 hours before. For last-minute requests on Friday for flights the following Monday morning:

Contact Serviberia: 1-800-772-4642

(English) 8:00 - 24:00 Lt. Monday to Sunday.

or our offices at the airport.
Less than 24 hours before:

You can only request this service in person at our airport offices, provided that the flight occupancy and the regulations for minors travelling alone permit it.

Except for flights from London-Heathrow (Terminal 5), where requests must be made at least 48 hours before the departure of the flight.

Unaccompanied minor procedure at London-Heathrow airport:

2 hours before departure proceed to T5 departures Special Assistance Zone G for the unaccompanied minors “Omniserve” desk, identified with a totem as “Iberia Unaccompanied minor meeting point”. Paperwork will be checked here.

The unaccompanied minor is advised to bring a copy of the ticket and unaccompanied minor fee receipt.

The accompanying adult must remain at the airport terminal until 30 minutes after the departure of the flight.

Due to the special treatment they require, you must take into account the following requirements.

Consult our recommendations so that the minor’s flight is more comfortable.

Take a look at our frequently asked questions about minors.

Save time by printing the form for our accompaniment services and you will be able to provide us with the copy already completed at the airport: Liability Waiver Form.

Children 05 - 11 years old.

Service reservation is mandatory for this age.

Children 12 - 17 years old.

We offer you the service optionally.

Service reservation

Hire the service through our website (depending on country), by phone or in person at the airport, depending if request was done with enough time.

Until 72 hours before:

Through Iberia.com on working days from monday to friday (on countries available).

By phone: Serviberia 901 111 500 .

(english) 8:00 - 24:00 Lt. from Monday to Sunday.
Until 24 hours before or to manage last minute requests on fridays for flights next monday morning:

Contact Serviberia: 901 111 500 .

(english) 8:00 - 24:00 Lt. from Monday to Sunday.

or at our offices at the airport.
Less than 24 hours before:

Service could only be hired in person at our offices at the airport, as long as flights occupancy and minors on board acceptance normative allows it.

Except for flights from London-Heathrow (Terminal 5) which should be managed with more than 48 hours before flight departure.

Companion adult must stay at the airport up to 30 minutes after flight departure.

We recommend you to book with enough time so service would be guaranteed.

Earn time printing our service form so you could deliver it already cumplimented at the airport: Unaccompanied Minors declaration form

Services cost

Direct flights

Domestic flights (not including Canary Islands)	Europe*, Canary Islands, Middle East and Africa	America and Asia
40€	65€	100€/115USD

* Except London(Heathrow)-Madrid which rate is 125USD

Connected Flights from Iberia Group (via Madrid)

National (not including Canary Islands)	National/Canary Islands/Europe	National/International
65€	90€	125€/140USD

Service could be requested at booking time and will be charged with tickets issuance unless it would be requested as additional service afterwards. In this case tickets will be reissued to adjust tariff to requested service.

Have in mind exchange rates at booking time.

Several charges, rates, taxes could be applied, depending on each contry´s legislation.

Youg girl smiling while her documentation gets ready at the desk

At the airport

Go with your children at any check-in desk around 2 and a half hours before flight departure.

At the desk, our staff will verify all documentation and will require the Unaccompanied Minors declaration form properly fulfilled and signed in order to authorize the service and will proceed with check-in.

We are sorry but mobile and online check-in do not include this service.

Check your children´s luggage for better comfort. This luggage will be considered as priority for delivery at destination.

Hand luggage must be enough small and light so it could be carried by your children with ease.

Once check-in is finished, our staff will specify the time and place you should be and will accompany the minor to the plane where will be received by cabin crew.

At Madrid airport, once check-in is done, you should go to “Minors Support”, placed next to Customer Support office and near check-in desk number 850, where you will be given instructions about minor´s pick up time.

If you prefer, for flights from Madrid and from a selection of airports, you could accompany your children yourself up to the boarding gate. Request it at any desk or at Minors Support. As companion, you will be required to have a valid id or passport. Please have in mind that this service is only available in some airports. You could ask at any Iberia check-in desk.

Service procedure at London-Heathrow airport:

You must be 2 hours before flight departure at “Omniserve” special assistance desk, marked with a Iberia totem as “Minor´s Accompaniment meeting point” and placed on Terminal 5, Departures, Zone G. In that desk, you will be required all necessary information (Unaccompanied Minors declaration form correctly fulfilled and signed, ticket copy, payment receipt and passport or id) for its verification.

Remember that the companion must stay at the airport until flight departure (up to 30 minutes after on London airport). This information is shown at screens at the airport. In addition, we send an SMS confirming flight departure.

IMPORTANT: person in charge of children at flight departure and at flight arrival must be the same as stated in the form and must identify themselves with a valid document with photo.

Onboard

Your child is our priority; will board with priority and will be properly seated near cabin crew to be attended as needed during the flight.

On long duration flights, your child could enjoy our onboard entertainment, including movies, cartoons and adapted audio programs. Cabin crew will activate “Parental control” in the screen to assure appropriated contents.

Additionally, in our intercontinental flights, we could serve infant menu up to 12 years old. In this case, do not forget to request it at booking time or up to 24 hours before your trip.

We recommend you to comment your child, especially if teenager, to not change seat during flight and to remain seated at arrival, until staff is ready to receive him/her.

Two kids are welcomed after going out of the plane

Arrival at destination

On arrival, your child will be the last in disembark. A member of our assistance staff will accompany him/her and will deliver to authorized person at destination. This authorized person must show a valid id with a photo. Once data has been verified, a consent custody form must be signed. Previously, he/she will have received an SMS with estimated arrival time. If the minor had checked-in luggage, we will help and manage picking.

For minors with a scale in Madrid, our staff will accompany them towards our UM Room where they will remain until next flight´s boarding time.

If the flight is delayed or cancelled, we will provide support and priority assistance. We will make sure people whose information appears on Unaccompanied Minors declaration form will be notified immediately about any change. Minor will be supervised and attended at all times.

05 - 11 years old. Children travelling alone.

If you want your child to travel alone or travel in a cabin different from you, you must purchase the special minor companion service.

This service is available from departure to arrival, including transfers when there are connections.
Children are considered to be accompanied if they travel with a person 16 years or older on the day of the flight.
Given the limited number of seats of this kind, please book the flight in advance.

Iberia will not accept bookings or tickets issued for unaccompanied minors (UMs) when other companies are involved in the journey including flights with a shared code (IB4XXX and IB7XXX). Iberia Group Companies (Iberia Express and Iberia Regional Air Nostrum) are also included.

Other airlines may have different regulations, age limits and fees. Please consult them when booking.

12 - 17 years old. Children who travel alone.

If you want your child to travel alone even if the child is not considered a minor for us, you have a special, non-mandatory service available, from departure to arrival, including transfers when there are connections.

Request the service ahead of time to ensure his/her seat.
The rate applied to the ticket is the same as an adult rate.

Other airlines may have different regulations, age limits and fees. Please consult them when booking.

Minors aged under 15 will not be allowed to fly alone on IB4000 and IB70000 American Airlines flights and should always be accompanied by a person 18 or over.

Exceptional cases

On international flights (European and other countries), as there is no standardised regulation, all minors (travelling accompanied or unaccompanied, regardless of their age) must present their own document, national identification card or passport, in addition to complying with the requirements of the destination country.

If they travel alone and do not have a passport, the national identification card must be accompanied by a parent or guardian authorisation formalised in a police department.

Some airport authorities allow minors travelling alone to an international destination to be accompanied to their boarding gate. In these cases, the adult companion will be treated as a passenger. He or she must therefore present a valid passport or national identity document to pass through border control and observe the authorisations and visa requirements for leaving and entering the country.

To be able to apply for a minor chaperone service via web, the minor must travel on a booked flight to or from Madrid/Barcelona. If you want them to travel on the shuttle, this will be processed directly at the time of the flight from our offices at the airport.

We therefore recommend you bring the Liability Waiver Form already completed to speed up the process.

In the case that your child goes to study abroad, we recommend that you provide your child personally or through the school's representative with the Liability Waiver for the minor's return already filled in so that the school only needs to sign and seal the waiver.

We have noticed on multiple occasions (especially in London and Boston airports), that the duly completed required documentation is not being provided. In these cases and for security reasons, Iberia reserves the right to deny flight access to the minor.

Within the territory of the United States children up to 14 years of age are considered minors and they must fly with an accompaniment service.

All minors who travel alone or accompanied by a third person who is not one of their parents or legal guardian must present a document signed by both parents or by the person who has parental custody or guardianship before a notary or pertinent authority which attests that the minor is permitted to leave the national territory.

When it is a document granted abroad, it should be authorised or apostilled, depending on the case, with a translation (if in a language other than Spanish).

In the specific case of Spain, the police have an authorisation document especially for these cases.

Entry through to the boarding area is permitted to guardians or family members of minors under 12 who are travelling alone. Please ask for a Companions’ Card at the Iberia check-in desk. They will only be allowed access to accompany the minor to the boarding gate on the day and time of the flight. The adult companion should carry his/her valid passport or national identification card to pass through border control with the minor.

And remember

We take care of your child from the time the flight departs until it arrives at their destination.
Book sufficiently in advance.
Learn more about the documentation that they need to fly.
Take a look at our recommendations to make their journey as comfortable as possible.

Minors travelling alone