Hearing and communication accessibility

 

 

With the collaboration of the Airport Managers of each country, at Iberia we adapt to your hearing and/or communication accessibility requirements to offer you the best travel experience.

 

 

 

 

 

Planning

Háblalo Iberia app

Download our Háblalo Iberia mobile app to help you communicate during your trip.

 

Discover Háblalo Iberia

 

 

Do I need a companion?

In general, airlines will accept any person with reduced mobility (PRM) who can understand and carry out the safety instructions by themselves and who doesn't interfere with in-flight safety or the activities of the crew.
Otherwise, you may need a companion and, on specific occasions, health personnel with the capacity to apply the care you need.
Travelling with a companion is mandatory if you need assistance to:

  • Get to an emergency exit.

  • Communicate in any way with the crew about safety matters.

  • Unfasten or fasten your safety belt.

  • Carry out basic physiological needs.

  • Access the life jacket or oxygen mask and put them on.

Except in special cases, your companion must be at least 18 years old and in full possession of their faculties.

Aena Badge

Aena has developed a badge that allows people with invisible disabilities to be easily identified by airport staff, improving their experience and reducing stress. This device indicates that the person may need help or understanding and a little more time to perform any activity at the airport. This badge also gives you priority access to the security control.

Find more information or apply for a badge

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Assistance

You can ask for assistance with check-in, getting through the airport or getting to your seat. You must do this at least 48 hours before flight departure.

Request assistance

Assistance dog

Find out how to be accompanied by an assistance dog during your flight: how to apply, necessary documentation and particular cases.

More information about assistance dogs

A wheelchair

Find all the information you need to bring a wheelchair or other mobility device on board.

More information about mobility equipment


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At the airport

We advise you to you arrive at the airport 2 hours before the departure of the flight or 3 hours if it is a long-haul flight.

 

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If you have requested assistance, please go to the service manager's meeting point or to our information desk.

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You will be able to check in, check in your baggage and get your boarding passes at the check-in desks. Please bring your documentation and medication if necessary.

Icono Control de seguridad
  • By showing your Aena badge for people with invisible disabilities, you can access the security control reserved for families and people with reduced mobility (PRM). You can Apply for this badge on the Aena website.

  • If the airport does not have a dedicated security control, you will be facilitated through the general security control as far as possible.  

  • Separate electronics and liquids from your hand luggage.

  • Place your belongings in the scanner trays.

  • Tell staff if you are carrying medical devices.

  • Go through security control as directed and follow the instructions.

Icono de embarque

Check the screens for updated information about your flight. The screen will tell you when to head towards the gate.

Pay attention to when boarding starts and have your boarding pass and your documentation ready.

When boarding opens, you will have priority access.

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On board

Check your seat on your boarding pass. Place your hand luggage or ask the cabin crew members

 

 

If your flight does not have this service, ask the crew member to provide you with the aircraft's safety instructions.

Remember that you can use the Háblalo Iberia app to communicate with airport staff and our flight crew.
Discover Háblalo Iberia

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At the destination / on arrival

 

When you reach your destination, remember to bring with you:

  • Your hand luggage.

  • Your documentation.

  • Any devices you may have used during the flight.

If you have requested assistance, you will be able to leave the aircraft when the attendant arrives and the rest of the passengers have disembarked.

 

 

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