How to request assistance
You can ask for assistance with check-in, getting through the airport or getting to your seat. Remember to request this service at least 48 hours before flight departure.
With the collaboration of the Airport Managers of each country, at Iberia we adapt to your physical accessibility requirements to offer you the best travel experience.
You can ask for assistance with check-in, getting through the airport or getting to your seat. Remember to request this service at least 48 hours before flight departure.
If you need to travel with your wheelchair, we advise you to fill in and print this form.
In general, airlines will accept any person with reduced mobility (PRM) who can understand and carry out the safety instructions by themselves and who doesn't interfere with in-flight safety or the activities of the crew.
Otherwise, you may need a companion and, on specific occasions, health personnel with the capacity to apply the care you need.
Travelling with a companion is mandatory if you need assistance to:
Get to an emergency exit.
Communicate in any way with the crew about safety matters.
Unfasten or fasten your safety belt.
Carry out basic physiological needs.
Access the life jacket or oxygen mask and put them on.
Except in special cases, your companion must be at least 18 years old and in full possession of their faculties.
Find out how to be accompanied by an assistance dog during your flight: how to apply, necessary documentation and particular cases.
Download our Háblalo Iberia mobile app to help you communicate during your trip.
Any questions? Check our frequently asked questions or contact us so we can help you.
We advise you to you arrive at the airport 2 hours before the departure of the flight or 3 hours if it is a long-haul flight.
If you have requested assistance, please go to the service manager's meeting point or to our information desk.
You will be able to check in, check in your baggage and get your boarding passes at the check-in desks. Please bring your documentation and medication if necessary.
Remember that you can check in up to two mobility devices free of charge.
Remember:
You and your companions will have access to exclusive security control for people with reduced mobility. If the airport does not have a dedicated security control, you will be given as much assistance as possible to get through the general security control.
Separate electronics and liquids from your hand luggage.
Place your belongings in the scanner trays.
Tell staff if you are carrying medical devices.
Go through security control as directed and follow the instructions.
Check the screens for updated information about your flight. The screen will tell you when to head towards the gate.
Pay attention to when boarding starts and have your boarding pass and your documentation ready.
When boarding opens, you will have priority access.
Check your seat on your boarding pass. Place your hand luggage or ask the cabin crew members
Get to and from your seat.
Get your hand luggage.
Open drinks and food wrappers.
Help you in the toilet.
Give you medication.
Help you eat food.
Our fleet is adapted to carry passengers requiring special assistance:
Seats with folding armrests located in the aisles.
Wheelchair to help you move around on board, where size allows it.
Accessible toilets, on long-haul flights. Ask our crew for the locations and request that they accompany you to and from your seat if needed.
Our planes are prepared to support different forms of boarding and disembarking: remote, jet bridge, lift or ambulift.