Physical accessibility

 

 

With the collaboration of the Airport Managers of each country, at Iberia we adapt to your physical accessibility requirements to offer you the best travel experience.

 

 

 

 

 

Planning

 

 

Do I need a companion?

In general, airlines will accept any person with reduced mobility (PRM) who can understand and carry out the safety instructions by themselves and who doesn't interfere with in-flight safety or the activities of the crew.
Otherwise, you may need a companion and, on specific occasions, health personnel with the capacity to apply the care you need.
Travelling with a companion is mandatory if you need assistance to:

  • Get to an emergency exit.

  • Communicate in any way with the crew about safety matters.

  • Unfasten or fasten your safety belt.

  • Carry out basic physiological needs.

  • Access the life jacket or oxygen mask and put them on.

Except in special cases, your companion must be at least 18 years old and in full possession of their faculties.

Fractures and sprains

You will not be able to fly with a cast that has been fitted in the 24 hours before the flight, as it could affect the injured area due to the effect of pressurisation.

On flights lasting more than two hours, you will need to wait at least 48 hours or open the cast lengthwise.

If the cast doesn't enable you to bend your arm or leg and invades the adjacent seat, you'll need an extra seat. In that case, we will allocate you an aisle seat.

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Háblalo Iberia app

Download our Háblalo Iberia mobile app to help you communicate during your trip.

Discover Háblalo Iberia

Contact

Any questions? Check our frequently asked questions or contact us so we can help you.

Check FAQs and ways to contact us


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At the airport

We advise you to you arrive at the airport 2 hours before the departure of the flight or 3 hours if it is a long-haul flight.

 

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If you have requested assistance, please go to the service manager's meeting point or to our information desk.

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You will be able to check in, check in your baggage and get your boarding passes at the check-in desks. Please bring your documentation and medication if necessary.

Remember that you can check in up to two mobility devices free of charge.

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Remember:

  • You and your companions will have access to exclusive security control for people with reduced mobility. If the airport does not have a dedicated security control, you will be given as much assistance as possible to get through the general security control.

  • Separate electronics and liquids from your hand luggage.

  • Place your belongings in the scanner trays.

  • Tell staff if you are carrying medical devices.

  • Go through security control as directed and follow the instructions.

Icono de embarque

Check the screens for updated information about your flight. The screen will tell you when to head towards the gate.

Pay attention to when boarding starts and have your boarding pass and your documentation ready.

When boarding opens, you will have priority access.

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On board

Check your seat on your boarding pass. Place your hand luggage or ask the cabin crew members

 

 

 

During the flight, we will help you to:

  • Get to and from your seat.

  • Get your hand luggage.

  • Open drinks and food wrappers.

 

Sorry, but we are not able to do the following:

  • Help you in the toilet.

  • Give you medication.

  • Help you eat food.

We adapt our planes

Our fleet is adapted to carry passengers requiring special assistance:

  • Seats with folding armrests located in the aisles.

  • Wheelchair to help you move around on board, where size allows it.

  • Accessible toilets, on long-haul flights. Ask our crew for the locations and request that they accompany you to and from your seat if needed.

Our planes are prepared to support different forms of boarding and disembarking: remote, jet bridge, lift or ambulift.

 

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At the destination / on arrival

 

When you reach your destination, remember to bring with you:

  • Your hand luggage.

  • Your documentation.

  • Any devices you may have used during the flight.

You will be able to leave the aircraft when the attendant arrives and the rest of the passengers have disembarked.

We will bring your wheelchair to the aircraft door if operations or airport regulations allow it.

 

 

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